ClickSoftware | 12.07.16
Summary >

The modern day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility. 

With this in mind, ClickSoftware, the leading provider of field service management software, commissioned global industry and consumer research to further understand consumer expectations when it comes to services being delivered to the home. 

The research highlights the differences in expectations versus reality, critical in an age where organizations can no longer expect customers to accept the old way of operating.