Field Service Management Resources | ClickSoftware
Field Service Report 2017: The “Uberization” of Service, A Consumer and Supplier View

Business Papers

Field Service Report 2017: The “Uberization” of Service, A Consumer and Supplier View

Infographic – Field Service Report 2017: The “Uberization” of Service, A Customer and Supplier View

Business Papers

Infographic – Field Service Report 2017: The “Uberization” of Service, A Customer and Supplier View

 

Case Studies | Utilities

National Grid Customer Story

Utilities in the Cloud: A Realistic Approach

Business Papers | Utilities

Utilities in the Cloud: A Realistic Approach

Utilities with Mobility: Just in Time for Field Service Organizations

Business Papers | Utilities

Utilities with Mobility: Just in Time for Field Service Organizations

Gartner Magic Quadrant for Field Service Management 2016

Analyst Reports

Gartner Magic Quadrant for Field Service Management 2016

Excellence in the Field: Put the Customer First

Analyst Reports

Excellence in the Field: Put the Customer First

 

Videos

Explore ClickSoftware’s Field Service Analytics

EU Travel Time to Work Report

Business Papers

EU Travel Time to Work Report

ClickSoftware Named 2016 North American Mobile Workforce Management Company of the Year

Analyst Reports

ClickSoftware Named 2016 North American Mobile Workforce Management Company of the Year

Service Is Hard: Turning Field Service Challenges Into Customer Engagement Opportunities

Service Is Hard: Turning Field Service Challenges Into Customer Engagement Opportunities

 

Case Studies | Communications

Proximus Measures Significant Gains, Drives Growth with ClickSoftware

 

Case Studies | Communications

Proximus Integrates Field Service Solution with Mission Critical Systems

 

Case Studies | Communications

Proximus Field Service Pros Focus on Customers, Not Schedules

 

Case Studies | Communications

Proximus Automates Dispatching, Empowers Dispatch Managers

Field Service 2016: Strengthen the Team and Bond With Your Customers

Analyst Reports

Field Service 2016: Strengthen the Team and Bond With Your Customers

Creating the Mobile Workforce of the Future Through Technology and Training

Business Papers

Creating the Mobile Workforce of the Future Through Technology and Training

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Business Papers

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Vivint Improves Customer Service and Delivers Substantial Savings

Case Studies | Home Services

Vivint Improves Customer Service and Delivers Substantial Savings

Unisys Drives Significant Productivity Improvements

Case Studies | Computer/Office Equipment

Unisys Drives Significant Productivity Improvements

Southern California Edison Delivers a $9 Billion Capital Restructuring Program

Case Studies | Utilities

Southern California Edison Delivers a $9 Billion Capital Restructuring Program

Managing From One System Drives Productivity for SA Power Networks

Case Studies | Utilities

Managing From One System Drives Productivity for SA Power Networks

PG&E Now Meets More Customer Needs

Case Studies | Oil & Gas

PG&E Now Meets More Customer Needs

Ledcor Uses Optimized Scheduling To Increase Work Completed

Case Studies | Construction

Ledcor Uses Optimized Scheduling To Increase Work Completed

EnergySouth Reduces Appointment Window Times

Case Studies | Utilities

EnergySouth Reduces Appointment Window Times

Direct Energy Increases Competitive Advantage with ClickSoftware

Case Studies | Home Services

Direct Energy Increases Competitive Advantage with ClickSoftware

Reduces costs for Diebold with real-time optimized scheduling

Case Studies | Computer/Office Equipment

Reduces costs for Diebold with real-time optimized scheduling

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