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How NOT to End up Stranded – Top Tips to Get Mobility Right

How NOT to End up Stranded – Top Tips to Get Mobility Right

How NOT to End up Stranded – Top Tips to Get Mobility Right

September 6, 2013 ClickSoftware 0 Comments

Working with mobility customers for many years, we are continually coming across good examples of how to make an enterprise mobile strategy work.  I enjoy sharing these points in order to spread the best-practice scenarios with our customers. Each tip is based on experience, both mine and enterprise mobility experts.  All in all, this is real advice that will keep you on your mobility track.

Get Everyone Involved
While this tip may sound obvious, I often see projects where a subgroup dictates the changes that can dramatically influence the success level of the project. Some decisions (devices, workflows, UI) are just too important to leave for a minority ruling, and field users must be also involved in the decision making. Remember, those users are the ones eventually to use the system the most, and you better take their opinion seriously in order to improve their performance and satisfaction.

Mobility expert, Michael Finneran, principal at dBrn Associates, Inc., explains the importance of stakeholder involvement.

A balance between open and closed
The world of mobility presents a fascinating conflict between closed enterprise environments with a strong focus on security, and the open consumer-based world which is constantly growing and impacting the enterprise. Organizations should seek a balance between the two: a tightly closed approach will reduce employee’s satisfaction and impact productivity. An open approach hides security risks. There are new mobile technologies designed to create this balance by combining the two in a secured way.

Mobility expert, Mark Leary, Chief Analyst at The First Tracks, gives advice for mobile network security in the enterprise.

Make a List and Check Your MDMs
From our experience, if you are building a long term mobile strategy then you will need to make a list of strategy items to be included in the development and management of the project.  HTML5 does reduce some of the complexities as it allows applications to run and be managed without installations but in order to secure your devices, even if the organization is using BYOD approach, MDM’s are a must.

Mobile expert, Maribel Lopez, Lopez Research LLC,  lists what a mobile enablement strategy should include.

IT consumerization is not just about the devices. It’s about trends, it’s about usability and it’s about users expectations. And as all employees play games, chat with their friends and download cutting edge apps – their expectations from the enterprise software is to provide a similar experience.

Enterprise software face a double challenge: keep things simple, cool, friendly for the users, but remain reliable, secured, informative and detailed for the managers. This double challenge sometimes creates conflicts between the management to the employees around the complexity level of the processes.

Mobile expert, Daniel DiMassa, Mobile Enterprise Adoption Strategist, Innovi Mobile, talks about his Mobile Enterprise Adoption Formula.

Think Ahead
Think ahead.  Not just for a few months; rather for a few years. Imagine augmented reality with Google Glasses, or indoor location based services with SIRI helping your field users to get things done in a hands free mode. A long term mobile strategy cannot be built from existing devices and technologies because they are constantly evolving.  Also remember that great mobile solutions do not just replace papers or manual processes – they reinvent the process to make it simpler and far more efficient than before.

Mobile expert, Jason Bloomberg, President of ZapThink, describes the theory of Agile Architecture.


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