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Field Service Events to Look Out for in 2017

Field Service Events to Look Out for in 2017

Field Service Events to Look Out for in 2017

February 28, 2017 ClickSoftware 0 Comments

The field service industry is undergoing some exciting changes, and facing new challenges. The market is growing rapidly, and is expected to reach $5.11 billion by 2020. Organizations are embracing new technologies such as the Internet of Things (IoT) and artificial intelligence (AI) to optimize service. And customer expectations are higher than ever, which means more pressure to provide quality service.

There's a lot to learn about the industry, and how to thrive in it. What better way to learn than from other field service professionals? Here are some field service events you could benefit from this year:

Editor’s note: The events on this list have passed. Check out our list of field service events for the second half of 2017.

 

Field Service Management Summit 2017

Update: This event has passed.

When: March 15-16
Where: Royal Randwick Racecourse in Sydney, Australia

Check out Australasia's largest and best-attended field service summit and networking event. The 9th annual Field Service Management Summit is all about improving scheduling, dispatch, security, and productivity of your mobile workforce. It will bring together a range of field service professionals, from the C-suite to dispatch managers, across industries. They will share success stories, lessons learned, and examine how to overcome common challenges. Notable speakers include the Superintendent of Western Australia Police Service Lance Martin and Mayor of Dubbo City Council Matthew Dickerson.

What you'll learn about:

  • How to achieve seamless integration of technology into your existing framework
  • How to effectively manage mobility in the age of the Internet of Things (IoT)
  • How to enhance customer experience with proactive workforce management

Click here for more information and registration.

 

IDC Digital Transformation Conference

Update: This event has passed.

When: March 16
Where: Hotel Puerta de América, Madrid, Spain

Are you concerned about how the digital transformation will impact your organization, management, and relationship with customers? At the International Data Corporation (IDC)'s Digital Transformation Conference, business professionals will gather to understand how to tackle digital transformation. There's content for a variety of professionals, including Chief Executive Officers (CEOs), Chief Information Officers (CIOs), Directors, and Human Resource Managers. 

What you'll learn about: 

  • How digital transformation will impact your organization and customers
  • How digital transformation is impacting field service management trends
  • How mobility, cloud, big data, and social technologies are changing every aspect of the way customers are interacting

 Click here for more information and registration. 

 

The Future of Utilities

Update: This event has passed.

When: March 29-30
Where: Hilton Tower Bridge, London, UK

Utility professionals in the United Kingdom could benefit from attending the UK's leading energy and water summit. You'll have the opportunity to meet over 250 senior professionals from energy and water. This year features the most senior line-up of speakers in its 22 year history, including the CEO of Northumbrian Water Heidi Mottram, and CEO of SSE Alistair Phillips-Davies. 

Sessions will be divided into streams to tailor to your organization's needs:

  • Water
  • Power Generation
  • Networks
  • Customer Strategy

 Click here for more information and registration.

 

Field Service Summit UK

Update: This event has passed.

When: April 11
Where: Warwick Conference Centre, Coventry, UK

The theme of this year's Field Service Summit will be "Optimizing the Field Service Lifecycle." Join this lively gathering of UK's field service directors, global thought leaders, and world-class solution providers. They come together to debate, inspire, and connect with one another as they plan for the future shape of service delivery. It also features keynotes from Microsoft, BT, Vodafone, and Salesforce.

What you'll learn about:

  • Field engineers: How does your future workforce look? Are you recruiting the right talent, and are you developing their skills? 
  • Process: How can service leaders deal with changing customer expectations?
  • Technology: How can you keep up with digital transformation?

Click here for more information and registration.

 

Field Service USA

Update: This event has passed.

When: April 18-21
Where: JW Marriott, Palm Springs, CA

Looking to network and learn from other field service professionals? Field Service USA is an event for leaders in customer care, service, and support. Attendees range from the largest organizations in manufacturing and residential and commercial services, to small and medium sized companies. Physician and former NASA astronaut Scott Parazynski will be speaking, and there will be plenty of workshops for service advancement.

What you'll learn about:

  • Embracing innovation to enhance your service organization
  • Maximizing efficiency, engagement, and growth
  • Building blocks for the future of optimized service

Click here for more information and registration.

 

Reinventing Field Service Management for Optimized Customer Experience

When: May 18

Update: This event has passed.

Where: St. James Hotel & Club, London

The modern day consumer has a new perspective, and they expect and demand a level of real-time communication and visibility. Attend this exclusive C-level dinner and discussion in London to learn more about the innovative ways top-preforming field service organizations engage with their customers, while also delivering measurable business value. ClickSoftware Vice President of Marketing Paul Whitelam will be the keynote speaker. 

What you'll learn about:

  • How to develop motivated, productive service engineers
  • How to exceed industry benchmarks for customer satisfaction at the lowest cost
  • How to deeply best-in-class field service operations without disrupting the business

Click here for more information and registration.

 

Field Service Forum

Update: This event has passed.

When: May 31-June 1
Where: Amsterdam, The Netherlands

The theme of this year's Field Service forum is "Building Agile Service Organizations," with a focus on adding more value to your investments. At the forum, field service professionals will network, discuss, and benchmark on the following key areas: field engineers, process, and technology. There's content for almost everyone– management, customer service, operations, maintenance, sales, and marketing– across industries. Speakers include Service Technician Training Guru Jim Baston and Coen Jeukens of Bosch Security Systems.

What you'll learn about:

  • Key steps to fully integrate IoT within all components of your service organization
  • How to become an expert in including predictive data analytics in your service life-cycle management
  • How to train and deploy a digitally-saavy and customer-centric mobile workforce

Click here for more information and registration.

Check out our list of field service events in the second half of 2017 here.

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