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3 Methods for Improving First-Time Fix Rates

Most Recent Post | Barrett Coakley

3 Methods for Improving First-Time Fix Rates

In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organizations. Customers today not only expect service fast, but they want issues resolved immediately. When you send a tech with the wrong skills or tools for the job, you are upsetting a customer and costing your organization money. The average first-time fix rate for an organization is approximately 77%, according to data from The Service ...
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ClickSoftware | July 4, 2018

Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...
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Sumair Dutta | May 9, 2018

Proactive Service. Predictive Service. What’s the Difference?

There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
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Elliott Kim | March 21, 2018

4 Ways to Maximize the Value of Predictive Job Duration

Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
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Katelyn Burrill | March 14, 2018

3 Essential Technologies for Predictive Field Service

You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
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Katelyn Burrill | March 7, 2018

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
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ClickSoftware | January 24, 2018

ClickSoftware Enables Predictive Field Service in Latest Field Service Edge Release

We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
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Steve Smith | January 17, 2018

5 Reasons Predictive Field Service Management Becomes Reality in 2018

In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
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Katelyn Burrill | January 3, 2018

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
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