Most Recent Post | Karo Kilfeather
Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change is paramount. But according to McKinsey, 70% of change management programs fail to achieve their goals. Ask any company leader why, and they’ll be quick to quote truisms, proverbs, and cliches.
“No battle plan survives contact with the enemy...”
“People aren’t afraid of change, they’re afraid of being changed...”
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Shay Gonen | June 28, 2017
We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
Paul Whitelam | June 12, 2017
With today’s field service technology resembling a scene out of ‘The Matrix’ and innovation moving at breakneck speed, concerns around the “robotificati...
Paul Whitelam | May 31, 2017
When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
Paul Whitelam | May 24, 2017
Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
ClickSoftware | May 22, 2017
Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
Haley Bucelewicz | April 24, 2017
Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smar...
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