Most Recent Post | ClickSoftware
We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered by our Machine Learning Cloud, the latest release offers first-of-its-kind predictive field service and enhanced analytics to drive deeper insights for field service leaders.
By combining historical and external data, Field Service Edge now provides increasingly accurate predictions of key service metrics that have a significant impact...
Steve Smith | January 17, 2018
In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
Katelyn Burrill | January 3, 2018
Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
Katelyn Burrill | December 20, 2017
In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
ClickSoftware | December 13, 2017
Recently, ClickSoftware and Field Service News partnered on a Think Tank Session in London. Senior field service professionals from varying sectors and company ...
Paul Whitelam | December 8, 2017
For most people, holidays are about spending time with family and loved ones, celebrating what matters most and likely enjoying a decadent meal. These are also ...
Katelyn Burrill | December 6, 2017
While field service delivery always starts with a plan, it’s never set in stone. In reality, there will be factors beyond anyone’s control that could spoil ...
Karo Kilfeather | July 19, 2017
Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change i...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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