Most Recent Post | ClickSoftware
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom on the horizon, machine-to-machine connections driven by the Internet of Things are creating data spikes beyond anything we could have previously thought possible, and smartphone behavior continues to pose new challenges and opportunities.
And customer experience expectations have never been higher, as digital natives like Airbnb, Ube...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
Elliott Kim | March 21, 2018
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
Katelyn Burrill | March 14, 2018
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
Katelyn Burrill | March 7, 2018
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
ClickSoftware | January 24, 2018
We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
Steve Smith | January 17, 2018
In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
Katelyn Burrill | January 3, 2018
Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
Paul Whitelam | January 2, 2018
How many times have your dispatchers spent hours trying to create the perfect schedule only to have it ruined the day of service when an emergency job arises or...
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