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4 Ways to Maximize the Value of Predictive Job Duration

Most Recent Post | Elliott Kim

4 Ways to Maximize the Value of Predictive Job Duration

Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of disruptions, it’s important to have an accurate schedule and ensure each job is assigned to the appropriate person. Predictive field service, powered by machine learning and data science, is key in making this happen. An important part of predictive field service is accurately estimating job duration. And it’s not as simple as usi...
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Katelyn Burrill | March 14, 2018

3 Essential Technologies for Predictive Field Service

You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
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Katelyn Burrill | March 7, 2018

4 Keys to Unlocking Your Predictive Field Service Customer Satisfaction Engine

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
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ClickSoftware | January 24, 2018

ClickSoftware Enables Predictive Field Service in Latest Field Service Edge Release

We’re pleased to announce the release of some exciting new capabilities for Field Service Edge, our cloud-based mobile workforce management platform. Powered ...
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Steve Smith | January 17, 2018

5 Reasons Predictive Field Service Management Becomes Reality in 2018

In 2017, a majority of executives came to the glaring realization that they needed to reinvent their service models if they wanted to keep up with consumer dema...
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Katelyn Burrill | January 3, 2018

Maximize Productivity with Truth-based Appointment Booking

Ever notice how much appointment booking can impact your entire day of service? One poor or uncalculated decision could lead to missed appointments and unhappy ...
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Paul Whitelam | January 2, 2018

Empower Field Service Decisions with Machine Learning

How many times have your dispatchers spent hours trying to create the perfect schedule only to have it ruined the day of service when an emergency job arises or...
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Katelyn Burrill | December 20, 2017

The Data Behind Predictive Field Service

In a fantasy novel or movie, it’s magic or an innate “gift” that allows people to see the future. In reality, it’s data (and lots of it) that powers pre...
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ClickSoftware | December 13, 2017

Disruption, Development, and Diversity in Field Service

Recently, ClickSoftware and Field Service News partnered on a Think Tank Session in London. Senior field service professionals from varying sectors and company ...
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