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Why Change Management Fails, and Why Field Service Needs It More than Ever

Most Recent Post | Karo Kilfeather

Why Change Management Fails, and Why Field Service Needs It More than Ever

Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change is paramount. But according to McKinsey, 70% of change management programs fail to achieve their goals. Ask any company leader why, and they’ll be quick to quote truisms, proverbs, and cliches. “No battle plan survives contact with the enemy...” “People aren’t afraid of change, they’re afraid of being changed...” “If yo...
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ClickSoftware | July 10, 2017

Only You Can Prevent Customer No-Shows: How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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Shay Gonen | June 28, 2017

How 6 Technology Trends are Changing the Business of Utilities

We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
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Paul Whitelam | June 12, 2017

Automation Anxiety: Fighting the Fear

With today’s technology resembling a scene out of ‘The Matrix’ and innovation moving at breakneck speed, concerns around the “robotification” of the w...
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Paul Whitelam | May 31, 2017

Are you ready for fully automated field service?

When some people hear the terms “artificial intelligence” or “automation,” they may feel a little anxious. They wonder: Are machines going to take our j...
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Paul Whitelam | May 24, 2017

Predictive Travel: Can You Afford Not to See the Future?

Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lu...
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ClickSoftware | May 22, 2017

Tremco Uses Automatic Scheduling to Improve Dispatch Process

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
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ClickSoftware | April 24, 2017

Vivint Embraces New Technology and Optimizes Scheduling

Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smar...
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