Most Recent Post | Paul Whitelam
Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lucky lottery numbers. This is fantasy, of course, but the idea that anticipating what’s next can be good for the wallet is very sound. Service organizations with workers in the field are constantly trying to improve efficiency and reduce costs. When they can’t accurately forecast demand, they might end up with too few workers to addres...
Haley Bucelewicz | May 22, 2017
Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...
Haley Bucelewicz | May 17, 2017
Ledcor designs, builds, operates, and maintains projects all over North America. Their Technical Services division preforms telecommunications infrastructure b...
ClickSoftware | May 15, 2017
Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician loc...
Haley Bucelewicz | May 10, 2017
Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality...
ClickSoftware | May 8, 2017
In over 30 years of research on customer service, New York Times Best-Selling Author and Customer Experience expert Shep Hyken has witnessed the same trend: cus...
Haley Bucelewicz | May 3, 2017
SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...
ClickSoftware | May 1, 2017
In the 1960s, futuristic predictions started really heating up. Technology journals were littered with flying cars, personal helicopters, time machines, space c...
ClickSoftware | April 26, 2017
The once mighty U.S. utilities infrastructure is fast fading. It's becoming crystal clear that dams, bridges, roads, parks, and water supply lines acro...
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