Most Recent Post | Jonathan Kim
The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the case of mission-critical implementations like field service management (FSM) solutions, a strong change management strategy is necessary to win the buy-in of the users—who will ultimately determine the value and adoption of the technology.
Some organizations might be running their field service operations on fancy Excel spreadsheets...
Katelyn Burrill | April 11, 2018
Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
ClickSoftware | April 4, 2018
We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...
Katelyn Burrill | March 28, 2018
Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come to...
Elliott Kim | March 21, 2018
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
Katelyn Burrill | March 14, 2018
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
Katelyn Burrill | March 7, 2018
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
Steve Smith | February 28, 2018
With the rise in the use of smartphones and other connected mobile devices, telecommunications operators have massive amounts of data at their disposal. 4G, wea...
Steve Smith | February 21, 2018
When a “bomb cyclone” unleashed ice and fury on residents along the East Coast at the start of 2018, Boston alone reported 14 inches of snow, ice, and recor...
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