Blog for Field Service Management

Most Recent Post | Barrett Coakley

How Home Healthcare Providers Benefit from Mobile Workforce Management Software

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." Read the previous blog here. Given that home healthcare aides (HHAs) spend the majority of their time in the field caring for patients, it is important that you have the ability to communicate with them. This is where mobile workforce management (MWFM) functionality in an FSM solution provides true value. With access to information everywhere and anywhere,...

Katelyn Burrill | August 14, 2018

5 Signs You’re Not Achieving Maximum Field Service Efficiency

Did you know that 52 percent of field service businesses still do things manually? And according to Stratistics MRC, the global field service market is expec...

Barrett Coakley | August 13, 2018

How Field Service Management Software Optimizes Home Healthcare Scheduling

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." Read the previous blog...

Elliott Kim | August 7, 2018

3 Field Service Practices That Can Harm KPI Tracking

While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...

Barrett Coakley | August 3, 2018

Improving the Patient Experience with Field Service Management Software

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." This is the first i...

Barrett Coakley | August 1, 2018

3 Methods for Improving First-Time Fix Rates

In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...

Barrett Coakley | July 25, 2018

How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

Home healthcare aides and caregivers are passionate about what they do. They’re driven by making a meaningful difference in the lives of patients. But unfortu...

ClickSoftware | July 18, 2018

5 Ways to Help Your Field Service Team Beat the Heat

According to the Environmental Protection Agency, 1,300 deaths occur in the U.S. every year due to extreme heat. That’s not counting heat exhaustion hospitali...

Karo Kilfeather | July 11, 2018

5 Ways Field Service Can Engage Customers on the Customer Journey

Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the powe...

ClickSoftware Blog

How Home Healthcare Providers Benefit from Mobile Workforce Management Software

5 Signs You’re Not Achieving Maximum Field Service Efficiency

How Field Service Management Software Optimizes Home Healthcare Scheduling

3 Field Service Practices That Can Harm KPI Tracking

Improving the Patient Experience with Field Service Management Software

3 Methods for Improving First-Time Fix Rates

How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

5 Ways to Help Your Field Service Team Beat the Heat

5 Ways Field Service Can Engage Customers on the Customer Journey

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