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What the Customer of Tomorrow Means for Field Service Scheduling Software

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What the Customer of Tomorrow Means for Field Service Scheduling Software

In the past several years, we have witnessed the sharp decline of customer loyalty as the era of on-demand everything reshapes customer expectations. Today, each and every company out there is measured against the likes of Amazon, Hulu, Netflix, Airbnb, and a slew of other customer-centric companies and services. Just look at any of the hundreds of statistics on the Internet about customer experience (CX) and you’ll quickly realize that this has become the number one differentiator, no matt...
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Paul Whitelam | October 11, 2017

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a wa...
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Paul Whitelam | October 4, 2017

Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years sti...
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Paul Whitelam | September 27, 2017

ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for 6th Consecutive Time

We believe ClickSoftware’s ability to meet the evolving needs of the most sophisticated service organizations has once again earned us a coveted space among l...
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Katelyn Burrill | September 27, 2017

What is Modern Mobile Workforce Management?

Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. After all, in a smartphone-satu...
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ClickSoftware | September 20, 2017

How Dispatch Managers Can Bring Order to What Can Seem Like A Three-Ring Circus

Field service dispatch management is oddly enough, much like a circus. The dispatch manager basically has to be the ringmaster while doubling as a juggler on a ...
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Steve Smith | September 13, 2017

EMEA Utilities Smart Metering: A Roadmap for the Rest of the World?

In the UK and across Europe, smart metering is mandated. Both this technology and its governance are advanced well beyond the rest of the world. Meanwhile, othe...
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Paul Whitelam | September 7, 2017

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
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Steve Smith | August 30, 2017

3 Long Cycle Utilities Planning Hacks

In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
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