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Predictive Travel: Can You Afford Not to See the Future?

Most Recent Post | Paul Whitelam

Predictive Travel: Can You Afford Not to See the Future?

Most people, when asked about predicting the future, might joke about using the ability to get rich: bet on a winning team, invest in the right startup, pick lucky lottery numbers. This is fantasy, of course, but the idea that anticipating what’s next can be good for the wallet is very sound. Service organizations with workers in the field are constantly trying to improve efficiency and reduce costs. When they can’t accurately forecast demand, they might end up with too few workers to addres...

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Tremco Uses Automatic Scheduling to Improve Dispatch Process

Haley Bucelewicz | May 22, 2017

Tremco Uses Automatic Scheduling to Improve Dispatch Process

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof...

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Ledcor Adds Visibility into the Workload

Haley Bucelewicz | May 17, 2017

Ledcor Adds Visibility into the Workload

Ledcor designs, builds, operates, and maintains projects all over North America. Their Technical Services division preforms telecommunications infrastructure b...

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7 Insights from Our “Uberization” Field Service Report

ClickSoftware | May 15, 2017

7 Insights from Our “Uberization” Field Service Report

Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician loc...

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Suramericana Improves Visibility with Real-Time Communication

Haley Bucelewicz | May 10, 2017

Suramericana Improves Visibility with Real-Time Communication

Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality...

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Four Customer Service Tips from a Customer Experience Expert

ClickSoftware | May 8, 2017

Four Customer Service Tips from a Customer Experience Expert

In over 30 years of research on customer service, New York Times Best-Selling Author and Customer Experience expert Shep Hyken has witnessed the same trend: cus...

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SGS Automotive Manages Growth with Auto-Scheduling

Haley Bucelewicz | May 3, 2017

SGS Automotive Manages Growth with Auto-Scheduling

SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...

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5 Scheduling & Dispatch Tips for a Changing Telecoms Service Landscape

ClickSoftware | May 1, 2017

5 Scheduling & Dispatch Tips for a Changing Telecoms Service Landscape

In the 1960s, futuristic predictions started really heating up. Technology journals were littered with flying cars, personal helicopters, time machines, space c...

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Averting Crisis Through Technology: A Tale of an Aging Utilities Infrastructure

ClickSoftware | April 26, 2017

Averting Crisis Through Technology: A Tale of an Aging Utilities Infrastructure

The once mighty U.S. utilities infrastructure is fast fading. It's becoming crystal clear that dams, bridges, roads, parks, and water supply lines acro...

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