service edge banner

ClickSoftware Blog

Why Change Management Fails, and Why Field Service Needs It More than Ever

Most Recent Post | ClickSoftware

Why Change Management Fails, and Why Field Service Needs It More than Ever

Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change is paramount. But according to McKinsey, 70% of change management programs fail to achieve their goals. Ask any company leader why, and they’ll be quick to quote truisms, proverbs, and cliches. “No battle plan survives contact with the enemy...” “People aren’t afraid of change, they’re afraid of being changed...” “If yo...
Read more

Katelyn Burrill | July 17, 2017

3 Best Practices for Capacity Planning

If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
Read more

Jo Wakeling | July 12, 2017

ClickSoftware Meets Industry Leaders To Talk Field Service Management

Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
Read more

ClickSoftware | July 10, 2017

Only You Can Prevent Customer No-Shows: How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
Read more

Claudine Bianchi | July 5, 2017

Delighting Your Customers with Value

Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
Read more

ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
Read more

Shay Gonen | June 28, 2017

How 6 Technology Trends are Changing the Business of Utilities

We rarely think about how water, electricity, or other utilities come into our homes when they’re working—when they stop, that’s a real problem. What we a...
Read more

Claudine Bianchi | June 26, 2017

Why Consistency Matters in Branding

In order to meet the growing demands of customers, more and more field service organizations are turning to third-party contractors. Outsourcing employees is mu...
Read more

Claudine Bianchi | June 21, 2017

How Customer Experience & Branding Tie into Service

In today's digital world, customer expectations are higher than ever. As products become increasingly commoditized and similar, brand names and features no long...
Read more

Ready to transform your business? So are we.

Get started
x

Join us for ClickConnect 2016!

The Leading Mobile Workforce Management business and educational conference

Register Today