Most Recent Post | ClickSoftware
Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving service and increasing business. If you schedule based on instinct alone, you may be doing yourself, your employees, and ultimately, your customers, a disservice.
Employee morale influences work behavior, attendance, and on-the-job performance — which makes it a critical consideration in schedule optimization. To accomplish this in tod...
Jonathan Kim | April 18, 2018
The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the...
Katelyn Burrill | April 11, 2018
Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
ClickSoftware | April 4, 2018
We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...
Katelyn Burrill | March 28, 2018
Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come to...
Elliott Kim | March 21, 2018
Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...
Katelyn Burrill | March 14, 2018
You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the ...
Katelyn Burrill | March 7, 2018
Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a persona...
Steve Smith | February 28, 2018
With the rise in the use of smartphones and other connected mobile devices, telecommunications operators have massive amounts of data at their disposal. 4G, wea...
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