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Tremco Uses Automatic Scheduling to Improve Dispatch Process

Most Recent Post | Haley Bucelewicz

Tremco Uses Automatic Scheduling to Improve Dispatch Process

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof over their head. In most businesses, a tech running late to a job is an inconvenience. But if a Tremco tech can’t get to a job, their customers buildings’ might not be habitable—and that’s not an option. Senior Business Systems Analyst Sue Kapcoe explains her team was concerned about the amount of driving technicians were doing...
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Haley Bucelewicz | May 17, 2017

Ledcor Adds Visibility into the Workload

Ledcor designs, builds, operates, and maintains projects all over North America. Their Technical Services division preforms telecommunications infrastructure b...
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ClickSoftware | May 15, 2017

7 Insights from Our “Uberization” Field Service Report

Back in 2014, CSG conducted a study among field service customers which revealed a full 89% desired an “Uber-like” tool that provided technician loc...
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Haley Bucelewicz | May 10, 2017

Suramericana Improves Visibility with Real-Time Communication

Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality...
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ClickSoftware | May 8, 2017

Four Customer Service Tips from a Customer Experience Expert

In over 30 years of research on customer service, New York Times Best-Selling Author and Customer Experience expert Shep Hyken has witnessed the same trend: cus...
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Haley Bucelewicz | May 3, 2017

SGS Automotive Manages Growth with Auto-Scheduling

SGS Automotive is the largest testing, inspection, and certification company in the world. Before SGS began working with ClickSoftware, they were experiencing a...
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ClickSoftware | May 1, 2017

5 Scheduling & Dispatch Tips for a Changing Telecoms Service Landscape

In the 1960s, futuristic predictions started really heating up. Technology journals were littered with flying cars, personal helicopters, time machines, space c...
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ClickSoftware | April 26, 2017

Averting Crisis Through Technology: A Tale of an Aging Utilities Infrastructure

The once mighty U.S. utilities infrastructure is fast fading. It's becoming crystal clear that dams, bridges, roads, parks, and water supply lines acro...
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Haley Bucelewicz | April 24, 2017

Vivint Embraces New Technology and Optimizes Scheduling

Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smar...
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