Most Recent Post | Karo Kilfeather
Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the power. To stay in their good graces, you’ve got to deliver speed and convenience across devices and channels without sacrificing quality.
If you want to strengthen your relationships with your customers and keep them coming back, you need to include include them at every stage of the field service customer journey.
Here are five ways ...
ClickSoftware | July 4, 2018
Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...
Barrett Coakley | June 26, 2018
With a rapidly aging population, the demand for home healthcare providers has peaked. Today 8.5 percent of people worldwide (617 million) are aged 65 and older....
ClickSoftware | June 20, 2018
We are thrilled to announce the signing of a strategic reseller agreement with our long-time integration and implementation partner Diabsolut FSM. The agreement...
ClickSoftware | June 13, 2018
From streamlining scheduling to increasing the productivity of your remote workforce to enhancing customer experience, a modern field service management softwar...
ClickSoftware | June 6, 2018
Home healthcare organizations face a unique challenge of balancing several conflicting interests. Somewhere between meeting strict regulatory compliances and de...
ClickSoftware | May 30, 2018
Contributors: Prathima Rao, Senior Project Manager; Mor Angel, Solution Architect; Justin Ugerio, Solution Architect (ClickSoftware Professional Services)
Sumair Dutta | May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy...
Katelyn Burrill | May 22, 2018
Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps...
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