Blog for Field Service Management | ClickSoftware

How Field Service Management Software Optimizes Home Healthcare Scheduling

Most Recent Post | Barrett Coakley

How Field Service Management Software Optimizes Home Healthcare Scheduling

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." Managing a team of home health aides (HHAs) is a complex undertaking. While there are dozens of areas that affect quality of service, one of the most significant is scheduling. Optimized scheduling impacts patients, caregivers and scheduling coordinators and plays a major role in satisfaction for both the patient and provider. Planning and scheduling your c...

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3 Field Service Practices That Can Harm KPI Tracking

Elliott Kim | August 7, 2018

3 Field Service Practices That Can Harm KPI Tracking

While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...

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Improving the Patient Experience with Field Service Management Software

Barrett Coakley | August 3, 2018

Improving the Patient Experience with Field Service Management Software

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." This is the first i...

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3 Methods for Improving First-Time Fix Rates

Barrett Coakley | August 1, 2018

3 Methods for Improving First-Time Fix Rates

In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...

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How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

Barrett Coakley | July 25, 2018

How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

Home healthcare aides and caregivers are passionate about what they do. They’re driven by making a meaningful difference in the lives of patients. But unfortu...

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5 Ways to Help Your Field Service Team Beat the Heat

ClickSoftware | July 18, 2018

5 Ways to Help Your Field Service Team Beat the Heat

According to the Environmental Protection Agency, 1,300 deaths occur in the U.S. every year due to extreme heat. That’s not counting heat exhaustion hospitali...

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5 Ways Field Service Can Engage Customers on the Customer Journey

Karo Kilfeather | July 11, 2018

5 Ways Field Service Can Engage Customers on the Customer Journey

Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the powe...

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Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

ClickSoftware | July 4, 2018

Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...

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3 Ways to Recruit and Retain Millennials in Home Healthcare

Barrett Coakley | June 26, 2018

3 Ways to Recruit and Retain Millennials in Home Healthcare

With a rapidly aging population, the demand for home healthcare providers has peaked. Today 8.5 percent of people worldwide (617 million) are aged 65 and older....

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