Blog for Field Service Management | ClickSoftware

What do current UK water challenges mean for field service?

Most Recent Post | Paul Whitelam

What do current UK water challenges mean for field service?

You might assume a nation surrounded by water, with a rich history of naval exploration, and an advanced privatised water management sector wouldn’t face a water or wastewater crisis. But many experts agree that the current population boom and climate change are forcing the industrial, national, and regional water and wastewater situations towards crisis in the United Kingdom. So what do these mounting challenges mean for field service management organizations? And how can they innovate to ...

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Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Paul Whitelam | October 4, 2017

Toolkit for Engaging Aging Techs in Your Mobile Workforce Overhaul

Field service is facing a potential talent pinch as thousands of aging technicians retire. But those aging technicians set to retire in the next 10-15 years sti...

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ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for 6th Consecutive Time

Paul Whitelam | September 27, 2017

ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for 6th Consecutive Time

We believe ClickSoftware’s ability to meet the evolving needs of the most sophisticated service organizations has once again earned us a coveted space among l...

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What is Modern Mobile Workforce Management?

Katelyn Burrill | September 27, 2017

What is Modern Mobile Workforce Management?

Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. After all, in a smartphone-satu...

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How Dispatch Managers Can Bring Order to What Can Seem Like A Three-Ring Circus

ClickSoftware | September 20, 2017

How Dispatch Managers Can Bring Order to What Can Seem Like A Three-Ring Circus

Field service dispatch management is oddly enough, much like a circus. The dispatch manager basically has to be the ringmaster while doubling as a juggler on a ...

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EMEA Utilities Smart Metering: A Roadmap for the Rest of the World?

Steve Smith | September 13, 2017

EMEA Utilities Smart Metering: A Roadmap for the Rest of the World?

In the UK and across Europe, smart metering is mandated. Both this technology and its governance are advanced well beyond the rest of the world. Meanwhile, othe...

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SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Paul Whitelam | September 7, 2017

SAP Now Offering Best-in-Class Field Service Management in the Cloud with ClickSoftware

Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...

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3 Long Cycle Utilities Planning Hacks

Steve Smith | August 30, 2017

3 Long Cycle Utilities Planning Hacks

In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...

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5 Ideas for Improving Service Elasticity

Katelyn Burrill | August 23, 2017

5 Ideas for Improving Service Elasticity

Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...

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