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Maintaining the Head Start in Your Proactive Support Journey

Most Recent Post | Sumair Dutta

Maintaining the Head Start in Your Proactive Support Journey

In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy. As a refresher, here they are below: Predictive Service / Maintenance Resource Planning for Predictive Service Operations Proactive Operations Management Proactive Installed Base Management Proactive Customer Communication In speaking to organizations about their proactive journeys, it has occurred to me that service...
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Katelyn Burrill | May 22, 2018

Live Traffic Updates: The New Reality in Field Service Routing

Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps...
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Paul Whitelam | May 17, 2018

Actual Intelligence: The Key to Field Service Optimization

Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
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Sumair Dutta | May 9, 2018

Proactive Service. Predictive Service. What’s the Difference?

There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
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ClickSoftware | May 2, 2018

Top 5 Sessions to Attend at SAP SAPPHIRE NOW 2018

We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...
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ClickSoftware | April 25, 2018

7 Field Service Scheduling Tips That Save Time and Increase Efficiency

Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving se...
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Jonathan Kim | April 18, 2018

How to Get Your Field Service Team Excited About New FSM Technology

The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the...
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Katelyn Burrill | April 11, 2018

3 Ways Millennial Talent Can Transform Field Service

Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
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ClickSoftware | April 4, 2018

ClickSoftware to Present and Exhibit at 2018 SAP SAPPHIRE NOW

We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...
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