Blog for Field Service Management

Most Recent Post | Katelyn Burrill

5 Signs You’re Not Achieving Maximum Field Service Efficiency

Did you know that 52 percent of field service businesses still do things manually? And according to Stratistics MRC, the global field service market is expected to grow from $1.78 billion in 2016 to $4.45 billion by 2022. Advances in field service technology can reduce the manual work keeping you from activities that could grow your business. Modern solutions integrate AI and machine learning so your organization can get predictive with massive amounts of data, increase scheduling accuracy...

Barrett Coakley | August 13, 2018

How Field Service Management Software Optimizes Home Healthcare Scheduling

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." Read the previous blog...

Elliott Kim | August 7, 2018

3 Field Service Practices That Can Harm KPI Tracking

While there are many field service management methods out there, not all are created equal. Some best practices may seem beneficial in theory, but when applied ...

Barrett Coakley | August 3, 2018

Improving the Patient Experience with Field Service Management Software

Editor's note: This blog is a part of a series called "How Home Healthcare Providers Can Benefit from Field Service Management Software." This is the first i...

Barrett Coakley | August 1, 2018

3 Methods for Improving First-Time Fix Rates

In today’s “Uberized” world where customer expectations are higher than ever, improving the first-time fix rate is a top market demand for service organiz...

Barrett Coakley | July 25, 2018

How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

Home healthcare aides and caregivers are passionate about what they do. They’re driven by making a meaningful difference in the lives of patients. But unfortu...

ClickSoftware | July 18, 2018

5 Ways to Help Your Field Service Team Beat the Heat

According to the Environmental Protection Agency, 1,300 deaths occur in the U.S. every year due to extreme heat. That’s not counting heat exhaustion hospitali...

Karo Kilfeather | July 11, 2018

5 Ways Field Service Can Engage Customers on the Customer Journey

Customers no longer see their relationship with your company as a single product or visit. They view it as an ongoing relationship. One where they hold the powe...

ClickSoftware | July 4, 2018

Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

Internet service providers, cable companies, and communications organizations are facing some of the biggest changes in communications history. 5G networks loom...

ClickSoftware Blog

5 Signs You’re Not Achieving Maximum Field Service Efficiency

How Field Service Management Software Optimizes Home Healthcare Scheduling

3 Field Service Practices That Can Harm KPI Tracking

Improving the Patient Experience with Field Service Management Software

3 Methods for Improving First-Time Fix Rates

How FSM Can Give Home Healthcare Aides a Dose of Job Satisfaction

5 Ways to Help Your Field Service Team Beat the Heat

5 Ways Field Service Can Engage Customers on the Customer Journey

Kevin Jackson and Gerard Blokdijk: Improving Field Service With AI & Machine Learning

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