Most Recent Post | Sumair Dutta
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy. As a refresher, here they are below:
Predictive Service / Maintenance
Resource Planning for Predictive Service Operations
Proactive Operations Management
Proactive Installed Base Management
Proactive Customer Communication
In speaking to organizations about their proactive journeys, it has occurred to me that service...
Katelyn Burrill | May 22, 2018
Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps...
Paul Whitelam | May 17, 2018
Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of care...
Sumair Dutta | May 9, 2018
There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...
ClickSoftware | May 2, 2018
We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...
ClickSoftware | April 25, 2018
Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving se...
Jonathan Kim | April 18, 2018
The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the...
Katelyn Burrill | April 11, 2018
Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...
ClickSoftware | April 4, 2018
We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...
Ready to transform your business? So are we.
x Join us for ClickConnect 2016!
The Leading Mobile Workforce Management
business and educational conference