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As a wise person once said: “It takes months to find a customer and only seconds to lose one.”
For modern field service organizations, this old adage is an everyday reality. As consumer expectations for fast, easy, personal, and seamless service experiences intensify, product and brand are no longer top competitive differentiators. Customers demand satisfying experiences from start to finish—and if you don’t deliver, they’ll look elsewhere.
As a result, now is the time for your f...