Most Recent Post | ClickSoftware
Field service dispatch management is oddly enough, much like a circus. The dispatch manager basically has to be the ringmaster while doubling as a juggler on a tightrope. While satisfying expectations of the audience (i.e., customers), they must handle many tasks in parallel without breaking a sweat. As they orchestrate one complex scenario after the other, they must do so with a smile on their face. Just for fun, a circus mate (i.e., technician) might throw something unanticipated into the mix....
Steve Smith | September 13, 2017
In the UK and across Europe, smart metering is mandated. Both this technology and its governance are advanced well beyond the rest of the world. Meanwhile, othe...
Paul Whitelam | September 7, 2017
Today ClickSoftware announced the extension of our decade-long partnership with SAP. Our flagship offering—Click Field Service Edge—is now available globall...
Steve Smith | August 30, 2017
In utilities, many projects span multiple stages, and include parallel and sequential tasks, often with dependencies. Despite this fact, many utilities professi...
Katelyn Burrill | August 23, 2017
Can your field service organization handle the additional workload when demand spikes without impacting service quality and customer experience? In many sectors...
ClickSoftware | August 9, 2017
In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specific...
Haley Bucelewicz | August 2, 2017
While adoption of wearables and the Internet of Things (IoT) has been relatively slow in field service (manufacturing being one exception), these technologies ...
Karo Kilfeather | July 26, 2017
Whether trying to floss every day, or convincing service techs to more accurately log their drive-time, changing behavior is hard.
Ask any field service execut...
Karo Kilfeather | July 19, 2017
Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change i...
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