Blog for Field Service Management | ClickSoftware

Actual Intelligence: The Key to Field Service Optimization

Most Recent Post | Paul Whitelam

Actual Intelligence: The Key to Field Service Optimization

Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of careful planning and decisions made days, weeks, or even months in advance. But even the best laid plans can be disrupted by unexpected factors—traffic, extreme weather, customer cancellations. While there’s always going to be a gap between what you hope to accomplish and what actually gets done, you can shrink this gap by factoring in re...

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Proactive Service. Predictive Service. What’s the Difference?

Sumair Dutta | May 9, 2018

Proactive Service. Predictive Service. What’s the Difference?

There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, t...

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Top 5 Sessions to Attend at SAP SAPPHIRE NOW 2018

ClickSoftware | May 2, 2018

Top 5 Sessions to Attend at SAP SAPPHIRE NOW 2018

We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and...

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7 Field Service Scheduling Tips That Save Time and Increase Efficiency

ClickSoftware | April 25, 2018

7 Field Service Scheduling Tips That Save Time and Increase Efficiency

Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving se...

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How to Get Your Field Service Team Excited About New FSM Technology

Jonathan Kim | April 18, 2018

How to Get Your Field Service Team Excited About New FSM Technology

The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the...

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3 Ways Millennial Talent Can Transform Field Service

Katelyn Burrill | April 11, 2018

3 Ways Millennial Talent Can Transform Field Service

Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators ...

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ClickSoftware to Present and Exhibit at 2018 SAP SAPPHIRE NOW

ClickSoftware | April 4, 2018

ClickSoftware to Present and Exhibit at 2018 SAP SAPPHIRE NOW

We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando,...

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3 Reasons Not to Skip Field Service Forecasting and Planning

Katelyn Burrill | March 28, 2018

3 Reasons Not to Skip Field Service Forecasting and Planning

Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come to...

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4 Ways to Maximize the Value of Predictive Job Duration

Elliott Kim | March 21, 2018

4 Ways to Maximize the Value of Predictive Job Duration

Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of...

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