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Service: A Linchpin In An Increasingly Complex Telecom Landscape

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Service: A Linchpin In An Increasingly Complex Telecom Landscape

In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specifically, the current challenges include supporting a seemingly endless onslaught of new technologies and services, and fending off new competition in the form of low-cost and over-the-top (OTT) service providers. Consider the following key trends: Competitive OTT services are siphoning off significant revenues. New OTT apps are dive...
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Haley Bucelewicz | August 2, 2017

IT Transformation Checklist to Prepare for Wearables & IoT

While adoption of wearables and the Internet of Things (IoT) has been relatively slow in field service (manufacturing being one exception), these technologies ...
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Karo Kilfeather | July 26, 2017

Applying 8 Change Management Principles in Field Service

Whether trying to floss every day, or convincing service techs to more accurately log their drive-time, changing behavior is hard. Ask any field service execut...
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Karo Kilfeather | July 19, 2017

Why Change Management Fails, and Why Field Service Needs It More than Ever

Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change i...
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Katelyn Burrill | July 17, 2017

3 Best Practices for Capacity Planning

If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
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Jo Wakeling | July 12, 2017

ClickSoftware Meets Industry Leaders To Talk Field Service Management

Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
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ClickSoftware | July 10, 2017

Only You Can Prevent Customer No-Shows: How to Predict and Prevent Customer Cancellations

Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
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Claudine Bianchi | July 5, 2017

Delighting Your Customers with Value

Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
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ClickSoftware | July 3, 2017

ClickReads: ClickSoftware Experts Weigh in On Field Service and Technology in Q2 2017

We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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