Most Recent Post | ClickSoftware
In field service today, sometimes it can feel like you are swimming upstream, with no opportunity for a break. For telecommunications service providers specifically, the current challenges include supporting a seemingly endless onslaught of new technologies and services, and fending off new competition in the form of low-cost and over-the-top (OTT) service providers.
Consider the following key trends:
Competitive OTT services are siphoning off significant revenues. New OTT apps are dive...
Haley Bucelewicz | August 2, 2017
While adoption of wearables and the Internet of Things (IoT) has been relatively slow in field service (manufacturing being one exception), these technologies ...
Karo Kilfeather | July 26, 2017
Whether trying to floss every day, or convincing service techs to more accurately log their drive-time, changing behavior is hard.
Ask any field service execut...
Karo Kilfeather | July 19, 2017
Seventy-six percent of field service providers report they are struggling to achieve revenue growth, which means the need for process and technology change i...
Katelyn Burrill | July 17, 2017
If you’re in the service industry, you know that sometimes things don't go as planned. On any given day there are unscheduled absences, demand fluctuations, o...
Jo Wakeling | July 12, 2017
Late last month, 15 business leaders joined ClickSoftware at the St James’ Hotel and Club in London for an evening of lively discussion on the topic of field ...
ClickSoftware | July 10, 2017
Service organizations are constantly refining everything from process, to tools, to routing to make their technicians more efficient and productive. Of all the ...
Claudine Bianchi | July 5, 2017
Service today is more than just selling or fixing things. It's about providing value that a customer might not get elsewhere. This could mean providing recomme...
ClickSoftware | July 3, 2017
We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. With the existence of technology such...
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