Choose the Right Partner for Field Service Excellence
We are a company in the service of service.
Field service and workforce management are facing a transformation. In an increasingly connected, mobile, and customer-centric world, every service provider competes not just within their industry, but with every positive service interaction their customers have ever had. From Amazon to Zappos to Uber, customers expect seamless, transparent, responsive service—and to be helped in real-time.
The days of service being a necessary evil and a cost center are in the past. Service operations are now a critical business function with potential for supercharging revenue growth and strengthening customer loyalty.
With industry-leading technology, unparalleled field service expertise, a truly global presence, and the largest market share, ClickSoftware is the ultimate partner in customer-focused service organizations that have real work to do.
Technology That Outpaces the Competition
Intelligent automation (our most powerful, unique differentiator) is deeply embedded in everything we do; allowing for optimized decisions and execution that will master every moment of the service chain:
Promise: times to customers that are optimal for both customers and service providers
Allocate: who will deliver, via what route, with what skills, parts, tools, to meet the SLA
Execute: while optimizing despite in-day dynamics of traffic, emergencies, duration
Engage: with the customer as the estimated arrival time for service is refined
With ClickSoftware, a new order emerges as service moments are brilliantly organized into a cohesive picture. Our solutions are available in the cloud or on premises, and our service technology experts can help you bridge software and process in a way that makes your people more empowered and efficient.
Every service experience is made up of a series of moments. From the call initiating service to measuring performance after the work is completed, every decision has an impact on the perceived quality of service that your customer receives. ClickSoftware’s goal is to exceed expectations by eliminating friction and frustration for both your techs and customers, from the moment a customer is told exactly when their tech will show up, to the moment the job is successfully completed and their tech pulls away.
Each decision in the service chain that leads to a positive outcome needs to be mastered; balancing customer service with cost and convenience to the business.
With ClickSoftware you control every moment of the service delivery process, superbly orchestrated into a winning experience for your customers.
Reach desired capacity levels of resources by staffing units in advance.Learn more
JOB SCHEDULING & DISPATCH
Build daily schedules and manage in-day optimizations in real-time.Learn more
MOBILE APPS FOR FIELD SERVICE
View jobs, record asset details, chat with managers, send status updates.Learn more
Monitor field performance in real-time with charts, graphs, and dashboards.Learn more