In today’s sophisticated service delivery market, a visit from a field service professional is often the only face to face contact a customer will have with your brand. But what if the person delivering the service is not a direct employee of your company? Increasingly, organizations leverage contractors to manage variable demand, widen service area coverage, reduce labor costs, or increase availability.

Having a network of contractors certainly has its benefits, but it presents an array of challenges as well. How can you ensure the needs of your customers are being met when the service is provided by a third party?

As an enterprise service provider working with contractors, you have no doubt been faced with the following:

1. Striking the right balance between internal workforce and contractors to address business needs
2. Defining what type of work should be assigned to contractors
3. Lack of visibility into capacity and real time availability of contractors
4. No insight into progress once work is assigned to contractor resources
5. Diminished brand reputation due to potential service inconsistency when a contractor is doing the work

ClickSoftware’s Click Field Service Edge extends field service management beyond the internal workforce and puts the market-leading field service management solution in the hands of your contractors.

Click’s contractor management solution gives enterprise service providers and their contractors greater visibility and control over the service the end customer receives. This capability presents the enterprise service provider as the single face of service to the customer (from appointments, to status updates, through completion) for brand and service consistency, while leveraging the service capacity elasticity provided by their contractors.