ClickSoftware's experience from hundreds of enterprise deployments over the last two decades has identified the need for a holistic approach to field service management that addresses the processes and policies that guide service delivery even before the technology and change management needed to support it.
As the earliest pioneer to target the goal of optimizing field service delivery more than 20 years ago, ClickSoftware's community of customers has demonstrated to industry peers how to address the unique aspects of deploying a solution that addresses the immediate needs of fire-fighting in daily operations. ClickSoftware solutions also recognize the fact that it is often decisions that are made before the day of service, such as resource capacity planning, or after, such as service analytics, that are critical to success. This vision of a service chain, from demand management through to analytics, is optimized within and across service roles and shared by all enterprises in the ClickSoftware Community; only ClickSoftware's solutions can support this entire journey.
As a partner, hub of service knowledge, and provider of the market-leading field service management (FSM) solution, we bring our customers' experience supporting literally billions of service engagements to bear in order to answer the most frequently asked question among those who seek to transform service, "What do other organizations like us do?".