Service Is Hard: Addressing Key Service Challenges

Business Papers

Service Is Hard: Addressing Key Service Challenges

Turn common field service challenges into customer engagement opportunities. Request your free copy of our book, Service is Hard, today.
 

Case Studies | Communications

Proximus Measures Significant Gains, Drives Growth with ClickSoftware

Implementation Project Leader explains how ClickSoftware's field service management solution increases customer care and technician productivity. &
 

Case Studies | Communications

Proximus Integrates Field Service Solution with Mission-Critical Systems

Proximus IT Manager explains how ClickSoftware's seamless integration with external systems helps increase technician productivity.  
 

Case Studies | Communications

Proximus Field Service Pros Focus on Customers, Not Schedules

Proximus Customer Operations Technician explains how an automated field service management solution allows him to focus more on customer service. &
 

Case Studies | Communications

Proximus Automates Dispatching, Empowers Dispatch Managers

Field Forces Manager explains how ClickSoftware's field service management solution drives Proximus' business processes and optimizes scheduling. &
Field Service 2016: Strengthen the Team and Bond With Your Customers

Analyst Reports

Field Service 2016: Strengthen the Team and Bond With Your Customers

Aberdeen explores the impact of the field service team on the customer and the rest of the organization. Read the report to lean more.
How to Create the Mobile Workforce of the Future

Business Papers

How to Create the Mobile Workforce of the Future

Learn about the strategies service organizations are taking to build more agile, efficient, and connected field teams.
How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Business Papers

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Does your organization rely on an outsourced workforce? Learn how to seamlessly manage both your employees and contractors.
Vivint Improves Customer Service and Delivers Substantial Savings

Case Studies | Home Services

Vivint Improves Customer Service and Delivers Substantial Savings

See how Vivint meets more work orders per day and saves almost $600K per year on fuel with ClickSoftware's field service management solution.
Unisys Drives Significant Productivity Improvements

Case Studies | Computer/Office Equipment

Unisys Drives Significant Productivity Improvements

See how Unisys achieved a 40% improvement in jobs completed per day with ClickSoftware's optimized scheduling solution.
Managing From One System Drives Productivity for SA Power Networks

Case Studies | Utilities

Managing From One System Drives Productivity for SA Power Networks

Learn how SA Power Networks completes more jobs per day and eliminates backlog by managing all work in a single field service management solution.
Ledcor Uses Optimized Scheduling To Increase Work Completed

Case Studies | Communications

Ledcor Uses Optimized Scheduling To Increase Work Completed

Learn how ClickSoftware's optimized scheduling helps Ledcor generate a 20% increase in work completed per day.

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