ClickSoftware’s market leading Field Service Management solution, Click Field Service Edge, is designed to improve the effectiveness and efficiency of all business roles in a service company from your field staff to back-office users to top executives.
Click Field Service Edge builds on more than 20 years of pioneering product development focused on optimizing field service and tackling the most demanding mobile field service management challenges. The solution delivers contextually-relevant, intelligent insights to users in real time to support service planning, scheduling, execution and analysis.
Click Field Service Edge connects service professionals to the business and to customers with collaborative mobile tools that improve the experience for everyone. Employees benefit from real-time automation and intelligence delivered to the field, while customers receive appointment information and update notifications across multiple channels. Click Field Service Edge transforms field service from the all too frequent reactive fire-fighting into strategic customer engagements that build loyalty and customer lifetime value.
At the core of Click Field Service Edge is a highly sophisticated optimization engine that delivers intelligent recommendations for scheduling and dispatch based on your specific business policies. These optimizations, coupled with a rich mobile solution that supports custom workflows and 360 degree business visibility elevate field service professionals from reactive roles into a position where they can proactively address any customer service requests, become positive brand ambassadors, and delight your customers.
Bolster your entire service chain
Self-sufficiency that Puts the Business User in Control
Responsive Performance for Enhanced Service Delivery
Click Field Service Edge is available as a service with a choice of editions: Professional and Ultimate, which address the full range of requirements from field service operations.
The ideal solution for service organizations that require an agile field service management solution focusing on visibility, control and intelligent automation for customer process efficiency and field service cost reductions. The Professional edition includes intelligent scheduling and dispatch for optimized customer interactions, a mobile solution designed specifically for field service professionals, and service operational reports measuring best practice field service KPIs.
The most comprehensive solution in the market for field service organizations facing any service demand no matter the degree of sophistication. Whether customer-facing or long cycle work typically seen in asset maintenance or construction, or supporting field service teams and crews, the Ultimate edition empowers field service organizations to address the diverse requirements of different business lines with within a single solution.