Cloud-Based Field Service Solution | ClickSoftware Field Service Edge

Cloud-Based Field Service Solution: Click Field Service Edge

Transform Your Service Organization

Automated Field Service Optimization using Artificial Intelligence

ClickSoftware's market leading Field Service Management solution, Click Field Service Edge, is designed to improve the effectiveness and efficiency of all business roles in a service company from your field staff to back-office users to top executives.

20+ years of experience addressing field service organizations' needs

Click Field Service Edge builds on more than 20 years of pioneering product development focused on optimizing field service and tackling the most demanding mobile field service management challenges. The solution delivers contextually-relevant, intelligent insights to users in real time to support service planning, scheduling, execution and analysis.

Realizing the full potential of every field service interaction

Click Field Service Edge connects service professionals to the business and to customers with collaborative mobile tools that improve the experience for everyone. Employees benefit from real-time automation and intelligence delivered to the field, while customers receive appointment information and update notifications across multiple channels. Click Field Service Edge transforms field service from the all too frequent reactive fire-fighting into strategic customer engagements that build loyalty and customer lifetime value.

Increasing productivity, efficiency and customer satisfaction

At the core of Click Field Service Edge is a highly sophisticated optimization engine that delivers intelligent recommendations for scheduling and dispatch based on your specific business policies. These optimizations, coupled with a rich mobile solution that supports custom workflows and 360 degree business visibility elevate field service professionals from reactive roles into a position where they can proactively address any customer service requests, become positive brand ambassadors, and delight your customers.

For Field Service Professionals

  • Intelligent mobility via a user-friendly field service application extends access to content such as schematics, manuals, and training videos to increase productivity and job effectiveness
  • Offline access to relevant job and customer information and data entry; back-office systems sync upon connection for seamless task completion
  • Packaged mobile features streamline administrative tasks such as timesheets, schedules and reminders for improved efficiency and staff satisfaction
  • Customer engagement tools provide accurate ETAs and real-time location of field service professionals to customers for improved satisfaction and lifetime value

Automated and Optimized Decision Making

Bolster your entire service chain

  • Your customers get quicker response times, narrower appointment windows that fit their preferences, and efficient, timely service
  • Your field employees enjoy reasonable working hours with less travel time between jobs, elimination of administrative paperwork and easy access to the information they need to do their jobs
  • Your service operations team can focus on handling exceptions on the day of the service, rather than the tedious work of creating and re-creating a sub-optimal schedule
  • Your marketing and sales teams can use the superior level of service you are able to provide to your customers to differentiate from the competition and win more business
  • Your contact center representatives will be able to provide timely accurate information, and get fewer calls, with customers able to answer many questions, such as ‘where is my tech?', themselves
  • Your manager gets a 360 view of the entire field service operation, with real time information, and individualized service KPIs that will support continuous performance improvement

For Planners and Managers

Self-sufficiency that Puts the Business User in Control

  • Business oriented field service reporting tools designed to simplify the deployment of complex business processes for rapid time to value and simulation of strategic service initiatives
  • Secure development environment allows the business to create, test and prove service concepts before deployment, reducing risk and qualifying the solution value and deployment impact
  • Reduces reliance on IT for the creation or modification of functionality, provides agility that differentiates service while saving time and money
  • User-defined, rich business analytics and reporting that track departmental compliance and performance for continuous process improvement

For Schedulers & Dispatchers

Responsive Performance for Enhanced Service Delivery

  • Expert designed UI/UX delivers superior speed, efficiency and usability with intuitive, visual tools that support field service scheduling processes for enhanced decision making and greater ease of use
  • Intelligent, real-time notifications provide context-based recommendations for complex decisions to increase productivity and field resource efficiency
  • Exceptional response speeds for user input across all functions; optimization, user interface and mobility to drive efficiency and improve change management processes

Click Field Service Edge Editions

Click Field Service Edge is available as a service with a choice of editions: Professional and Ultimate, which address the full range of requirements from field service operations.

Professional Edition

The ideal solution for service organizations that require an agile field service management solution focusing on visibility, control and intelligent automation for customer process efficiency and field service cost reductions. The Professional edition includes intelligent scheduling and dispatch for optimized customer interactions, a mobile solution designed specifically for field service professionals, and service operational reports measuring best practice field service KPIs.

Ultimate Edition

The most comprehensive solution in the market for field service organizations facing any service demand no matter the degree of sophistication. Whether customer-facing or long cycle work typically seen in asset maintenance or construction, or supporting field service teams and crews, the Ultimate edition empowers field service organizations to address the diverse requirements of different business lines with within a single solution.

Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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