Superior Customer Impact and Visionary Excellence Spur Best Practices Award Win
BURLINGTON, Mass., Sept. 22, 2016 /PRNewswire/ — ClickSoftware announced today that Frost & Sullivan has named it the North American Mobile Workforce Management Company of the Year. The 2016 Best Practices Company of the Year award recognizes a company that demonstrates excellence in growth, innovation, and leadership and proves superior performance in three key areas: demand generation, brand development, and competitive positioning. The award highlights ClickSoftware’s commitment to maintaining a close relationship with its customers, as well as identifying needs and opportunities well before its competitors.
“ClickSoftware focuses exclusively on providing exceptional field service technology through our mobile workforce management solution, and the Company of the Year award validates our commitment to excellence in this area,” said ClickSoftware CEO, Tom Heiser. “We are proud of the deep relationships we have with our customers. That level of closeness ensures we are able to provide quality, personalized support that serves their needs, as well as identify the opportunities to better serve this growing market demand.”
“To win the Company of the Year award, companies must demonstrate excellence in growth, innovation, and leadership,” said Frost & Sullivan research analyst, Jeanine Sterling. “ClickSoftware has proven its leadership position in serving unmet or underserved needs, and then creating the innovative solutions to address them effectively. The company was impressive across the board with their implementation of best practices, financial performance, customer service experience, demand generation, brand equity, and competitive differentiation. These factors all contributed to the unique value ClickSoftware offers and cemented their place as our 2016 Best Practices Award winner.”
For the Company of the Year Award, Frost & Sullivan analysts independently evaluated two key factors of consideration—visionary innovation & performance and customer impact. To support its evaluation across multiple business performance categories, the firm further employs a customized Decision Support Scorecard, allowing the research to objectively analyze performance according to the key benchmarking criteria.
ClickSoftware is defining field service engagement, empowering the world’s most customer-centric and demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. ClickSoftware is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware: the field service leader.
Karo Kilfeather, ClickSoftware, firstname.lastname@example.org, (781) 272-5903
Jill Rosenthal, InkHouse for ClickSoftware, email@example.com, (781) 966-4167
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