Events

Field Service Events with ClickSoftware

We are a company in the service of service.

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Asian Utility Week 2017

24-25 May 2017 | Impact Arena, Exhibition and Convention Center, Bangkok, Thailand
Join ClickSoftware at the Asian Utility Week, a conference designed specifically for Asian utilities who seek to transform their utility business model to include digital enablers. The event will attract 3000+ utility professionals from the electricity, gas and water sectors. It’s the largest event of its kind in the Asia region and the only event that focuses exclusively on digital and customer facing innovations.
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Field Service Trends Breakfast

31 May | Melbourne, Australia
ClickSoftware’s Field Service Trends Breakfast is an event for senior Operations and IT executives to learn about and discuss some of the the new challenges that are impacting today’s service organisations.

  • Learn about the new challenges that your service organisation will face, such as shifting demographics trends and ever-increasing customer expectations
  • Discover why service organisations require technology solutions that allow them to be agile and deliver an individualized approach to service.
  • Network and share stories with other senior managers working in service organisations from various industries.

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Field Service Forum 2017

31 May – 1 June 2017 | Amsterdam, The Netherlands.
Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark on the following three key areas; Field Engineers, Process and Technology.
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Saphila 2017

5-6 June 2017 | Sun City Resort, South Africa
Saphila is a biennial conference for SAP users to connect, create and collaborate, through sharing knowledge about innovations, implementation and service delivery. Hosted by the African SAP User Group (AFSUG) Saphila is the ICT don’t-miss conference of 2017. AFSUG’s and SAP’s committment to rethink, reassess and reimagine business for the digital economy, drives their search for what is possible.
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IDC: Delivering Next Generation Asset Management Event

6 June 2017 | The Liquid Studio, London
Join Click, SAP and Accenture for a morning of interactive demonstration and solution ideation at Accenture’s Liquid Studio. The studio brings innovation, flexibility and deep industry experience to deliver ideas and prototypes with uncertain requirements in rapid timelines. You will learn how to leverage disruptive technologies such as the Internet of Things (IoT), Artificial Intelligence and Cognitive Computing, centred around the ground-breaking SAP Cloud Platform. The event’s content is intended specifically for our Utilities clients.

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ClickNext: Field Service Management for the Future

7 June 2017 | Rotterdam, The Netherlands
ClickNext is the place to be for Dutch-speaking ClickSoftware users. This half-day event is the ideal opportunity to connect, learn, and be inspired by listening to customer success stories, attending roadmap sessions by ClickSoftware or joining a round table with Field Service experts. ClickNext is organized by Ideo and hosted by Stedin.
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Roundtable: Field service trends your utility business can’t ignore

7 June 2017 | 11:00 AM – 12:00 PM AEST
Utilities are constantly playing tug of war between safety, profitability and customer satisfaction. In fact, your job has never been harder. Utilities face an increasingly more complex environment, tasked with balancing goals seemingly ever more divergent. In this round table session, our experts will discuss the key field service management issues that are shaping the future of the industry.
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Roundtable: Field service trends your utility business can’t ignore

8 June 2017 | 1:00 PM – 2:00 PM SGT
Utilities are constantly playing tug of war between safety, profitability and customer satisfaction. In fact, your job has never been harder. Utilities face an increasingly more complex environment, tasked with balancing goals seemingly ever more divergent. In this round table session, our experts will discuss the key field service management issues that are shaping the future of the industry.
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CIO Executive Roundtable with IDG

14 June 2017 | NIO RUM, Stockholm, Sweden
Join this exclusive roundtable event hosted by ClickSoftware and IDG, to learn about the future’s customer-driven service organizations. You will learn how to:

  • Create a successful field service organization focusing on satisfied customers and measurable business value
  • Create motivated teams and productive service technicians that turn your field technicians into brand ambassadors and customers to fans
  • Exceeds customer satisfaction requirements at the lowest cost
  • Becomes best in class on service delivery
  • Implementing new cloud-based and algorithm-driven field service solutions

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IDC: Customer Experience at the core of digital transformation

6 July 2017 | Centre d’affaires Paris Arpège Trocadéro, Paris
In the digital era, customer experience is a critical factor in building a sustainable relationship between consumers and brands. Join this conference to discuss and learn about the many customer experience challenges that arise for companies, such as:

  • How to set up an omnichannel strategy
  • How to respond to the need for real time
  • How to take a customer centric approach
  • What new services can you offer
  • What are the uses of machine learning and predictive approaches
  • How to generate customer trust

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The growing importance of field service: An executive level think tank session with Field Service News

12 July 2017 | The Gherkin, London
Field Service News and ClickSoftware are hosting an invite only executive think tank in the Gherkin, London to discuss the growing importance of field operations, the challenge of increasing customer demands and expectations, delivering outcome based solutions and the benefits and challenges of adopting such approaches plus exploring and sharing best practices with an intimate group of C-Level peers.
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Field Service Connect

13-15 Nov 2017 | Hyatt Regency Lost Pines Resort and Spa, Texas.
Field Service Connect is the one-stop shop for senior service executives; this interactive forward-thinking forum dedicated to topics surrounding the IoT, data analytics, future states of field service, market trends and the talent crunch provides you with the opportunity to benchmark, share ideas, find solutions for your business and build lasting relationships. All in a warm, luxurious venue.This is unlike any event you’ve ever encountered.
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Field Service Europe 2017

6 Dec – 8 Dec 2017 | NH Collection, Amsterdam Grand Hotel Krasnapolsky.
Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. Experience tons of sessions, interactive learning, guest speakers and keynotes, all in beautiful Amsterdam.
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Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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The Leading Mobile Workforce Management business and educational conference

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