Modern consumers hold service organizations to a higher standard than ever before. As early as 2014, a full 89% of field service customers were demanding "Uber-like" tools that could provide the technician name, location, photo and estimated arrival time.
Field Service Engagement is the connective tissue between service technology and customers. It is the human side of field service technology that stands to reinvigorate trust, care and quality in our industry.
Download our eBook to learn about the four pillars of Field Service Engagement and how to transform your service organization into a well-oiled customer engagement machine.
ClickSoftware’s field service software is used by enterprises across the world, and across every service-focused vertical, meeting the most sophisticated service demands.
With billions of service interactions completed using our solution, Click can provide not just unique feature sets, but proven field service best practices to provide maximum value.
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Click arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.
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