Predictive job duration estimates the most precise time it will take to complete the field adjustment of a claim based on all relevant claim and adjuster properties. And it continuously learns and improves from historical data. This means, for example, that as an adjuster gets more efficient adjusting a certain type of claim, the expected job duration will shorten over time.
When used correctly, predictive job duration can be highly valuable to claim field organizations—it can lead to greater schedule accuracy and greater workforce efficiency. But as when implementing any new technology, it’s important to be cautious. Before businesses can capitalize on the value, there must be a new set of standards to replace the old ways of assigning job duration.
Download this short white paper to learn how predictive job duration improves field efficiency and enhances the customer experience.