Customer expectations continue to rise in the digital age. To meet and exceed these expectations, field services teams must employ increasingly sophisticated software powered by AI and automation.
Done right, these new systems can increase the engagement of both customers and employees, yielding better business results. But in addition to upgrading your technologies, there are also investments you must make in fundamentals - your people, leaders, and organizational structures - to maximize your chances at success.
Join Forrester VP & Principal Analyst, J.P. Gownder, and ClickSoftware’s Senior Manager of Product Marketing, Katelyn Burrill, as they discuss:
- The latest research and trends in employee and customer experience
- What you can do to prepare for the future of work
- How field service technology is impacting key metrics of success with employees and customers