According to Gartner, by 2020, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence, up from less than 1% in 2017. The companion document to the 2017 Gartner Magic Quadrant for Field Service Management, the Critical Capabilities report evaluates vendor product capabilities along three common use cases for field service providers:
- High-volume and volatile schedules
- Equipment as a service
- Complex service and support
Find out how vendors are responding to this and other trends that are impacting the way you deliver service and why ClickSoftware received the highest use case score for high-volume and volatile schedules. Get your copy of the Gartner Critical Capabilities for Field Service Management.
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