ClickSoftware | 08.14.19

According to Gartner, “In 2022, only 30% of field service providers will be ready to deploy AI-based decision support in their field service management platforms in order to compete better, despite robust capabilities being available by then.” The companion document to the 2019 Gartner Magic Quadrant for Field Service Management, the Critical Capabilities report, is now available. In it, Gartner evaluates vendor product capabilities along three common use cases for field service providers:

  • High-Volume and Volatile Schedules
  • Equipment as a Service
  • Complex Service and Support

ClickSoftware is thrilled to receive the highest use case score for High-Volume and Volatile Schedules for the second time in a row. Find out how the market is applying AI and other innovative technologies to drive improved service business outcomes in the latest Gartner Critical Capabilities for Field Service Management.

Download the report


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.