For many field service leaders, improving customer service is a primary goal. But how does one meet (and exceed) today’s record-high customer expectations? ClickSoftware’s Customer Engagement Module (CEM) helps field service organizations improve communication, increase visibility, maximize customer control, and minimize customer effort. Read this business paper to learn how CEM works.
You will learn:
- How to maximize every stage of the customer journey
- The elements of successful customer engagement
- How ClickSoftware helps improve customer engagement and satisfaction