In the field service world, rising customer expectations have driven everything from process changes to technology innovation. It’s more challenging than ever to make customers happy, and to accurately measure their level of satisfaction. New trends in customer metrics have given rise to fresh ways of thinking about customer experience.
Download our white paper to explore:
- Traditional and newer ways of gauging customer experience
- The importance of minimizing customer effort
- Tips for improving service delivery and scoring
Go beyond traditional metrics and boost customer loyalty today.