Unexpected disruptions on the day of service are inevitable. And with customer expectations higher than ever, service organizations need the agility to handle in-day changes and make rapid, strategic decisions.
The agile methodology is a project management process, mainly used for software development and delivery. Though the 12 agile manifesto principles were written by software developers, agile is ultimately a mindset that can be applied to field service delivery. Particularly the principles that focus on customer-centricity, responsiveness, and continuous delivery.
In this ebook, we explain how the agile methodology can be transferred to field service by rewriting the original principles in a field service context.
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