ClickSoftware | 10.30.19

Unexpected disruptions on the day of service are inevitable. And with customer expectations higher than ever, service organizations need the agility to handle in-day changes and make rapid, strategic decisions.

The agile methodology is a project management process, mainly used for software development and delivery. Though the 12 agile manifesto principles were written by software developers, agile is ultimately a mindset that can be applied to field service delivery. Particularly the principles that focus on customer-centricity, responsiveness, and continuous delivery.

In this ebook, we explain how the agile methodology can be transferred to field service by rewriting the original principles in a field service context.

Download the ebook.