ClickSoftware | 11.05.18
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Improving the overall customer experience is a top strategic priority among communication firms. In fact, EY reported that 68% of senior communications executives cite customer experience management as their number one strategic priority.

One emerging method to improve the customer experience is predictive field service, which uses artificial intelligence (AI), machine learning, and data science to increase schedule accuracy and improve service delivery.

Download our infographic to see four examples of predictive technology that can benefit field service organizations in communications today.