ClickSoftware | 09.11.18
Summary >

Utilities in the electric industry are facing a range of competitive pressures including new energy technologies, non-traditional competitors, and changing consumer consumption patterns. In fact, IDC estimates that by 2020, non-utility companies and digital disruptors will seize 20% of the energy retail market.

What are some of these threats and how can utilities use one of its most important assets—their field service teams—to differentiate themselves in this new environment? Read this business paper to learn more.