Resource Library

Explore our library of resources for field service management professionals, from white papers, to analyst reports, to case studies, infographics, and more.

Filter Resources
×

Business Papers

View Business Papers

Case Studies

View Case Studies

Analyst Papers

View Analyst Papers

Infographics

View Infographics

View Other Categories

Datasheets Videos Webinars
Insurance ROI Calculator

Video |

Insurance ROI Calculator >

In this video, we explore a case example of how powerful the return is when insurance companies leverage mobile workforce management and optimization solutions.

Top Trends Impacting the Home Healthcare Industry

Video |

Top Trends Impacting the Home Healthcare Industry >

Home healthcare is one of the fastest growing industries today. But the demand for in-home care is far outpacing the sector's growth. We look at some of the trends impacting the home healthcare industry.

4 Ways Communication Companies Can Improve Customer Experience with Predictive Field Service

Infographic |

4 Ways Communication Companies Can Improve Customer Experience with Predictive Field Service >

Learn about four examples of predictive technology that can benefit field service organizations in communications today.

Loss Control Field Optimization and Mobile Workforce Management

Datasheet |

Loss Control Field Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase loss control rep productivity and efficiency, reduce operational costs, and improve customer satisfaction.

Claims Adjuster Optimization and Mobile Workforce Management

Datasheet |

Claims Adjuster Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase claims adjuster productivity and efficiency, reduce operational costs, and improve customer satisfaction.

Premium Audit Optimization and Mobile Workforce Management

Datasheet |

Premium Audit Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase auditor productivity and efficiency, reduce operational costs, and improve customer satisfaction.

5 Essential Technologies for Mastering Customer Experience

Business Paper |

5 Essential Technologies for Mastering Customer Experience >

Learn more about 5 essential technologies needed to master your customer experience and stay ahead of rising expectations.

Belron Automates and Optimizes Scheduling

Case Study |

Belron Automates and Optimizes Scheduling >

Learn why automated and optimized scheduling allows Belron to keep a strong focus on superior customer service.

Case Study |

Altech Netstar Improves Productivity and Customer Experience >

Learn how ClickSoftware's field service management solution helps Altech Netstar efficiently protect over 60,000 vehicles.

Case Study |

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge >

Learn how upgrading to Click Field Service Edge helped increase scheduling efficiency for Bosch Thermotechnology.

Case Study |

Suramericana Prioritizes Business Impact with Click Field Service Edge >

Learn how insurance company Suramericana improves visibility, speed, and efficiency with Click Field Service Edge.

Case Study |

Cablex Increases Daily Customer Visits by 15 Percent >

Learn how cablex increases technician productivity and meets more customers with ClickSoftware's field service management solution.

Case Study |

Unisys Drives Significant Productivity Improvements >

See how Unisys achieved a 40% improvement in jobs completed per day with ClickSoftware's optimized scheduling solution.

Case Study |

Fisher & Paykel Proves Customer Experience Grows the Bottom Line >

Learn how increased visibility and automated communication helps Fisher & Paykel Appliances improve customer experience.

Case Study |

Bosch Improves Customer Service and Dispatch Efficiency >

Learn how Bosch increases customer service, first-time fix rates, and dispatch efficiency with ClickSoftware's automated scheduling solution.

Case Study | Video |

Vivint Optimizes Scheduling and Engages Customers >

See how Vivint Home Services improved customer experiences through optimized scheduling.

Case Study |

EnerCare Increases Competitive Advantage with ClickSoftware >

Read how EnerCare outshines the competition, increases efficiency, and improves customer service with an optimized field service management solution.

Case Study |

Ledcor Uses Optimized Scheduling To Increase Work Completed >

Learn how ClickSoftware's optimized scheduling helps Ledcor generate a 20% increase in work completed per day.

Case Study |

Managing from One System Drives Productivity for SA Power Networks >

Learn how SA Power Networks completes more jobs per day and eliminates backlog by managing all work in a single field service management solution.

Case Study | Video |

Proximus Field Service Pros Focus on Customers, Not Schedules >

Proximus Customer Operations Technician explains how an automated field service management solution allows him to focus more on customer service.

Case Study | Video |

Proximus Automates Dispatching, Empowers Dispatch Managers >

Field Forces Manager explains how ClickSoftware's field service management solution drives Proximus' business processes and optimizes scheduling.

Case Study | Video |

Proximus Integrates Field Service Solution with Mission-Critical Systems >

Proximus IT Manager explains how ClickSoftware's seamless integration with external systems helps increase technician productivity.

Case Study | Video |

Proximus Measures Significant Gains, Drives Growth with ClickSoftware >

Implementation Project Leader explains how ClickSoftware's field service management solution increases customer care and technician productivity.

Case Study | Video |

National Grid Delivers the Right People to the Right Jobs >

Solution Optimization Center Manager explains how National Grid handles over a million emergency calls per year with the right field service solution.

Case Study | Video |

Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers >

Watch Diebold Nixdorf's Global Service Technology Director explain why the field service team relies on automatic scheduling optimization.

Case Study | Video |

Black Hills Energy Improves Communication with Customers >

Black Hills' Utility Systems Manager explains why mobility is crucial to keeping field resources on time and on target. Watch the video to learn more.

Case Study | Video |

Ameren Boosts Service with FSM System Upgrade >

Watch Ameren's IT Development Supervisor explain how an optimized field service management solution helps technicians respond immediately to customers

Case Study | Video |

Suramericana Improves Visibility with Real-Time Communication >

Suramericana's IT Analyst explains how his team delivers high-quality, quick, and efficient customer service. Watch the video to learn more.

Case Study | Video |

Tremco Uses Automatic Scheduling to Standardize Dispatch Process >

Tremco's Senior Business Systems Analyst explains how AI-driven automatic scheduling improves the dispatch and helps technicians meet customer needs.

Case Study | Video |

Ledcor Adds Visibility into the Workload and Improves Reporting >

Ledcor's Application Manager explains how ClickSoftware's mobile solution empowers greater visibility into the workflow. Watch the video to learn more.

Case Study |

TigoUne Dials up More Effective Field Workforce Management >

Read about how telco TigoUne managed significant growth and connectivity issues with the help of ClickSoftware's field service management solution.

Video | Case Study |

SGS Manages Growth with Automatic Scheduling >

SGS Automotive Vice President explains how ClickSoftware's automated and AI-powered scheduling solution helps his team deliver faster service.

Business Paper |

The Rise of the Digital Field Worker in Communications >

Learn why leading communication service providers (CSPs) are looking to their field service team to make them more competitive.

Business Paper |

Managing Change in Communication Field Service Organizations >

Learn how to successfully manage change when implementing new FSM technology in your communication organization.

Business Paper |

Boosting Field Service Customer Loyalty >

Learn about the new trends in customer metrics that have given rise to fresh ways of thinking about customer experience.

Business Paper |

Managing Change in Utility Field Service Organizations >

Learn how to successfully manage change when implementing new FSM technology in your utility organization.

Business Paper |

The Rise of the Digital Field Worker in Utilities >

Many leading utility organizations are looking to their field service team to make them more competitive. Learn more.

Business Paper |

Enhancing Customer Experience with Predictive Field Service >

Customer expectations grow more intense each day, putting increasing pressure on field service organizations. To ensure high-quality experiences for customers, leading organizations are turning to predictive field service management.

Business Paper |

The Roadmap to Field Service Engagement >

Discover how to achieve new and lasting connections with customers. Download our eBook to learn the four steps to Field Service Engagement.

Business Paper |

Trends in Field Service Management You Can't Ignore >

The field service industry is constantly changing. Learn about the latest trends impacting the field service management industry in this report.

Business Paper |

A Field Guide to Recruiting Millennials >

As 30% of the workforce nears retirement, learn how to find, hire, and retain the next generation of utility technicians with this guide.

Business Paper |

3 Ways Electric Utilities Can Differentiate with Field Service >

Learn how electric utilities can overcome competitive pressures and differentiate with one of their most important assets—their field service teams.

Business Paper |

3 Big Data Lessons Utilities Can Learn from Sports >

Learn how innovations in sports, driven by data and analytics, directly relate to things utilities also need to improve upon.

Business Paper |

Demystifying Predictive Field Service >

Field service organizations feel the pressure to maximize workforce efficiency and meet rising customer expectations. Leading service organizations are turning to predictive field service to achieve these goals. 

Business Paper |

The Importance of Managing Long-Cycle Work in a Single FSM Solution >

Long-cycle work can be difficult to plan. Download our white paper to improve your long-cycle work planning, management, and execution.

Business Paper |

Optimizing for Patient Satisfaction >

To manage increasing demand and talent shortages, leading home care providers are turning to field service management (FSM) solutions.

Business Paper |

Recruiting, Hiring, and Retaining a Home Healthcare Workforce >

With the world’s aging population growing at an increasing rate, the demand for home healthcare is high. Yet many care providers are having a hard time hiring staff to keep up.

Business Paper |

Actual Intelligence Real Results >

Inefficient routing is among the most costly challenges faced by field service organizations. It impacts schedule accuracy, increases fuel costs, and can lead to missed SLAs and customer frustration.

Infographic |

Mastering the Utilities Service Chain with Cloud FSM Solutions >

The growing dominance of SaaS FSM options provides businesses with the elasticity of cloud computing, reduces infrastructure concerns, and enables powerful AI-based platforms to do the heavy lifting in efficient field service delivery. Learn why it matters and how to leverage cloud FSM to meet business objectives.

Analyst Papers |

Digital Transformation and the Focus on Field Service Empowerment >

To deliver value to customers, businesses must prioritize empowerment of their service workers. Learn how from The Service Council.

Blog Article | Webinar | Video |

Webinar Replay: Cracking the Home Healthcare Service Dilemma >

Healthcare organizations must balance several conflicting interests, from patient care to cost control. Watch our webinar to learn how field service management software can help.

Analyst Papers |

A Collaborative Approach to Solving Customer Problems >

As data becomes a valuable resource in field service management, cross-organization relationships become vital. Learn why from The Service Council.

Analyst Papers |

Laying the Foundation for Revenue Growth >

Business and revenue expansion initiatives must be built on an infrastructure of growth. Learn where to start from The Service Council.

Analyst Papers |

Digital Transformation in the Service Enterprise >

Learn how to embark on your service organization's journey towards digital transformation with this research from The Service Council.

Analyst Papers |

Making the Most of MWFM Solutions for Utilities >

Learn how leading utilities are finding success mobile workforce management solutions in our newsletter with Gartner.

Infographic |

4 Ways Telecommunication Service Teams Can Use Analytics to Drive Results >

View this infographic to learn how communication service providers can use analytics to drive success.

Infographic |

Field Service in the Communications Industry >

View our infographic to learn how communications companies can keep up with the changing landscape of technology and customer experience.

Business Paper |

Disruption, Development, and Diversity in Field Service >

Download this Field Service News briefing report to learn how senior service professionals are adapting to the changing field service industry.

Analyst Papers |

Outsourcing Your Field Service Workforce >

Arm yourself with best practices for managing a third-party workforce. Check out our newsletter with Gartner to learn more.

Analyst Papers |

Gartner Magic Quadrant for Field Service Management 2017 >

See who Gartner named a leader in Field Service Management in 2017. Download their Magic Quadrant Report.

Video |

What is Truth-Based Appointment Booking? >

Learn how to maximize your workforce, increase customer experience, and reduce travel costs with truth-based appointment booking.

Video |

How ClickSoftware Can Improve Productivity >

Watch this video to learn how mobile workforce management and optimization solutions can maximize your productivity.

Video |

Introducing Click Field Service Edge >

Watch this demo to learn how Click Field Service Edge helps service organizations boost productivity, efficiency, and customer lifetime value.

Infographic |

Capital Equipment Manufacturers Lead Other Firms In Tech Adoption >

See why capital equipment manufacturers have higher than average first-time fix rates in this infographic from Aberdeen.

Business Paper |

How the Internet of Things is Transforming Field Service >

Learn how IoT is transforming field service companies' relationships with customers and disrupting old business models.

Business Paper |

ClickSoftware Mobile Workforce Management for Utilities >

Learn how your utilities company can meet mission-critical business objectives with a mobile workforce management solution.

Business Paper |

Field Service Report 2017: The “Uberization” of Service >

The modern day consumer has a new perspective on customer service. Learn what today's customers expect from service and how you can deliver.

Infographic |

The “Uberization” of Service Infographic >

View our infographic to learn how today's consumers and service suppliers are reacting to the "Uberization" of Service.

Business Paper |

Utilities in the Cloud: A Realistic Approach >

Are you thinking about migrating to the cloud? Learn about six core cloud computing benefits for utilities companies.

Video |

Explore ClickSoftware’s Field Service Analytics >

Watch how ClickSoftware's service analytics can help field service organizations make better business decisions and improve service delivery.

Business Paper |

European Union Travel Time to Work Report >

Read our report to learn how the EU Working Time Directive will impact businesses and organizations across Europe.

Business Paper |

Service Is Hard: Addressing Key Service Challenges >

Turn common field service challenges into customer engagement opportunities. Download your free copy of our eBook, Service is Hard, today.

Business Paper |

How to Create the Mobile Workforce of the Future >

Learn about the strategies service organizations are taking to build more agile, efficient, and connected field teams.

Business Paper |

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce >

Does your organization rely on an outsourced workforce? Learn how to seamlessly manage both your employees and contractors.

Business Paper |

Best Practices for Measuring Your Field Service Business >

Collecting and analyzing service performance data drives more informed business decisions. Check out these best practices for measuring your business.

Business Paper |

Moving Beyond the Basics with Field Service Mobility >

Discover how a mobile workforce management solution can help you achieve greater efficiency, reduce costs, and satisfy customers.

Video |

Optimize Service Delivery with Click Field Service Edge >

Learn how our SaaS-based field service management solution helps organizations improve productivity, efficiency, and customer lifetime value.

best live chat