ClickSoftware Resource Library | Case Studies, Business Papers & More

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Explore our library of resources for field service management professionals, from white papers, to analyst reports, to case studies, infographics, and more.

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Datasheets Videos Webinars eBooks
ClickSoftware Overview

Datasheet |

ClickSoftware Overview >

Learn how Click can transform your field service operations. Download the ClickSoftware Overview.

Streamline Insurance Operations with Real-Time Scheduling & Mobility

Video |

Streamline Insurance Operations with Real-Time Scheduling & Mobility >

With real-time scheduling and mobile field force optimization, insurance companies can streamline their field service claims adjusting, loss control, and premium audit operations. Watch our video to learn more.

Employee Engagement: Research Insight

Infographic |

Employee Engagement: Research Insight >

Learn about the impact and state of employee engagement in field service in this infographic from Service Council.

Employee Engagement: The Impact of Key Drivers of Engagement

Analyst Papers |

Employee Engagement: The Impact of Key Drivers of Engagement >

Service organizations with high employee engagement are more profitable, productive, and have higher customer engagement. Read Service Council's report to learn about the key drivers of employee engagement.

Key Considerations for Improving Employee Engagement

Webinar |

Key Considerations for Improving Employee Engagement >

Join Service Council's Chris Gera and Gregg Gibbs and ClickSoftware's Katelyn Burrill as they discuss the impact of field service management technology on employee engagement.

How AI and Automation Are Driving Customer and Employee Engagement

Webinar |

How AI and Automation Are Driving Customer and Employee Engagement >

Join Forrester VP & Principal Analyst, J.P. Gownder, and Click’s Senior Manager of Product Marketing, Katelyn Burrill, as they discuss how AI & automation are driving customer & employee engagement.

Forrester Four Main Players Star in the Future of Work Report

Analyst Papers |

Forrester Four Main Players Star in the Future of Work Report >

According to Forrester, job losses as a result of automation will hit 29% by 2030. Learn how your organization can effectively transition to working side-by-side with AI & automation.

How to Optimize Planning with Predictive Field Service

Business Paper |

How to Optimize Planning with Predictive Field Service >

Looking to improve field service planning and decision-making? Learn how predictive field service can help in our business paper.

Video |

Schedule Optimization with Click Field Service Edge >

Learn how Click Field Service Edge's real-time schedule optimization capabilities help service organizations increase productivity, efficiency, and customer satisfaction.

Business Paper |

Storm Management in the Cloud - Insurance >

Learn how the right cloud-based field service management software can help your insurance organization recover quickly after a big storm and complete claims more efficiently.

Business Paper |

How Service Chain Optimization Helps Insurance Providers Deliver Great Customer Experiences >

Service Chain Optimization is a decision making process for ensuring efficient field service operations. Learn how your insurance organization can benefit.

Video |

Customer Engagement Module: Overview >

See how Click's Customer Engagement Module helps organizations improve customer satisfaction throughout the service lifecycle.

eBook |

Employee Engagement in Field Service: Your Complete Guide >

Employee engagement is no longer a term used solely by human resources. In this ebook, we give you everything you need to know about maintaining employee engagement in field service.

Webinar |

Increasing Adjuster Efficiency and Improving Customer Experience with AI >

Watch our webinar to learn how artificial intelligence can help your insurance organization increase adjuster efficiency while improving the customer experience.

Business Paper |

Storm Management in The Cloud - Utilities >

Learn how a cloud-based field service management solution can provide the speed, agility, and ease of use needed for your utilities organization to recover faster from storms. Download our white paper.

Business Paper |

The Benefits of ClickSoftware's Customer Engagement Module >

How can you meet today’s record-high customer expectations? Learn how ClickSoftware’s Customer Engagement Module can help you meet and exceed them.

Analyst Papers |

Gartner Magic Quadrant for Field Service Management 2019 >

For the seventh time in a row, ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management based on its ability to execute and the completeness of its vision. Learn why.

Case Study | Video |

Ameren Digitally Transforms Field Service with ClickSoftware >

Learn how Ameren improved service operations and customer experience by moving to a cloud-based field service management solution.

Video |

The Schedule Optimization Challenge >

Schedule optimization gets very complex when you have multiple job types and hundreds of resources with varying skills. Watch this video to see just how complicated it can get.

Business Paper |

ClickSoftware’s Unique Approach to Customer Engagement >

How does one meet the high customer expectations that have been set by the likes of Amazon and Uber? This paper explores what capabilities field service companies need to meet them.

Video |

4 Ways to Make Your Field Service Team's Jobs Easier >

How can you make your field service team’s jobs easier? We offer 4 ways technology can help, based on insights from our customers. Watch the video learn more.

Case Study |

EPM Improves Utilization Rates with Click's Optimization Tuning Services >

Learn how the largest multi-utility company in Colombia, EPM, utilized Click’s Optimization Tuning Services to improve utilization rates and reduce travel time. Download our case study:

Infographic |

Schedule Optimization Delivers Real-World Results >

Learn how schedule optimization improved the customer experience, productivity, and reduced costs for some Click’s customers. Download our infographic.

Case Study |

Vodafone ldea Limited Increases Worker Productivity, Improves Customer Experience with ClickSoftware >

Learn how Vodafone ldea increases worker productivity and improves customer experience with the help of Click’s field service management solutions. Download the case study.

Infographic |

Employee Engagement: The Impact of Technology >

As hiring becomes more difficult, learn how technology plays an important role in engaging, retaining and attracting your employees. Download our infographic.

Video | Case Study |

SBA Communications Optimizes Field Operations with ClickSoftware >

SBA Communications Operations Director explains how ClickSoftware’s field service management solution optimized service operations and increased productivity. 

Business Paper |

4 Benefits of Integrating a Field Management System with Health IoT Sensors >

IoT and connected devices offer significant costs savings for care delivery but these technologies can also play a role in improving the scheduling and delivery of care for healthcare organizations. Learn more.

Datasheet |

Service Edge Schedule Optimization Services >

Learn more about Service Edge Schedule Optimization Services that are included as part of your investment in Professional Plus and Ultimate Editions of Service Edge.

Datasheet |

Top 10 Reasons Why Oil & Gas Customers Choose ClickSoftware >

Read about the top 10 reasons why oil & gas customers choose ClickSoftware to enhance their field service management and streamline operations.

Analyst Papers |

IDC MarketScape for Mobile Field Force Management Solutions for Utilities >

ClickSoftware is proud to be named a leader in the IDC MarketScape for Mobile Field Force Management (MFFM) for Utilities. Download the report to learn more.

Business Paper |

How Predictive Job Duration Improves Field Efficiency and Enhances the Customer Experience >

When used correctly, predictive job duration can be highly valuable to claim field organizations, leading to greater schedule accuracy and greater workforce efficiency. Learn how.

Case Study |

Acqua Novara.VCO Increases Efficiency with ClickSoftware >

Learn how ClickSoftware was identified as the best solution to meet Acqua Novara.VCO’s planning, workflow, and resource optimization requirements. Download the case study.

Business Paper |

How Your Field Team Can Benefit From Schedule Optimization >

Download our white paper to learn the importance of schedule optimization in communication organizations field service and how to effectively implement the technology.

Business Paper |

Increase Productivity with Schedule Optimization >

Download our white paper to learn the importance of schedule optimization in utilities field service and how to effectively implement the technology within your organization.

Analyst Papers |

Gartner Critical Capabilities for Field Service Management >

Find out how others are responding to trends that are impacting the way you deliver service. Get your copy of the Gartner Critical Capabilities for Field Service Management report.

Video |

Why Click Customers Moved to the Cloud >

Learn why ClickSoftware customers decided to move to a cloud-based field service management solution in this video.

Case Study | Video |

Endeavour Energy Boosts Productivity by 40% >

Learn how Endeavour Energy significantly increased productivity by moving to a cloud-based field service management solution.

Case Study | Video |

SGS Improves Efficiency & Routing with ClickSoftware >

Learn how SGS improved efficiency and significantly reduced mileage with ClickSoftware's Field Service Edge.

Video |

Insurance ROI Calculator >

In this video, we explore a case example of how powerful the return is when insurance companies leverage mobile workforce management and optimization solutions.

Video |

Top Trends Impacting the Home Healthcare Industry >

Home healthcare is one of the fastest growing industries today. But the demand for in-home care is far outpacing the sector's growth. We look at some of the trends impacting the home healthcare industry.

Infographic |

4 Ways Communication Companies Can Improve Customer Experience with Predictive Field Service >

Learn about four examples of predictive technology that can benefit field service organizations in communications today.

Datasheet |

Loss Control Field Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase loss control rep productivity and efficiency, reduce operational costs, and improve customer satisfaction.

Datasheet |

Claims Adjuster Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase claims adjuster productivity and efficiency, reduce operational costs, and improve customer satisfaction.

Datasheet |

Premium Audit Optimization and Mobile Workforce Management >

Learn how mobile workforce management solutions can help increase auditor productivity and efficiency, reduce operational costs, and improve customer satisfaction.

Business Paper |

5 Essential Technologies for Mastering Customer Experience >

Learn more about 5 essential technologies needed to master your customer experience and stay ahead of rising expectations.

Case Study |

Belron Automates and Optimizes Scheduling >

Learn why automated and optimized scheduling allows Belron to keep a strong focus on superior customer service.

Case Study |

Altech Netstar Improves Productivity and Customer Experience >

Learn how ClickSoftware's field service management solution helps Altech Netstar efficiently protect over 60,000 vehicles.

Case Study |

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge >

Learn how upgrading to Click Field Service Edge helped increase scheduling efficiency for Bosch Thermotechnology.

Case Study |

Suramericana Prioritizes Business Impact with Click Field Service Edge >

Learn how insurance company Suramericana improves visibility, speed, and efficiency with Click Field Service Edge.

Case Study |

Cablex Increases Daily Customer Visits by 15 Percent >

Learn how cablex increases technician productivity and meets more customers with ClickSoftware's field service management solution.

Case Study |

Unisys Drives Significant Productivity Improvements >

See how Unisys achieved a 40% improvement in jobs completed per day with ClickSoftware's optimized scheduling solution.

Case Study |

Fisher & Paykel Proves Customer Experience Grows the Bottom Line >

Learn how increased visibility and automated communication helps Fisher & Paykel Appliances improve customer experience.

Case Study |

Bosch Improves Customer Service and Dispatch Efficiency >

Learn how Bosch increases customer service, first-time fix rates, and dispatch efficiency with ClickSoftware's automated scheduling solution.

Case Study |

EnerCare Increases Competitive Advantage with ClickSoftware >

Read how EnerCare outshines the competition, increases efficiency, and improves customer service with an optimized field service management solution.

Case Study |

Ledcor Uses Optimized Scheduling To Increase Work Completed >

Learn how ClickSoftware's optimized scheduling helps Ledcor generate a 20% increase in work completed per day.

Case Study |

Managing from One System Drives Productivity for SA Power Networks >

Learn how SA Power Networks completes more jobs per day and eliminates backlog by managing all work in a single field service management solution.

Case Study | Video |

Proximus Field Service Pros Focus on Customers, Not Schedules >

Proximus Customer Operations Technician explains how an automated field service management solution allows him to focus more on customer service.

Case Study | Video |

Proximus Automates Dispatching, Empowers Dispatch Managers >

Field Forces Manager explains how ClickSoftware's field service management solution drives Proximus' business processes and optimizes scheduling.

Case Study | Video |

Proximus Integrates Field Service Solution with Mission-Critical Systems >

Proximus IT Manager explains how ClickSoftware's seamless integration with external systems helps increase technician productivity.

Case Study | Video |

Proximus Measures Significant Gains, Drives Growth with ClickSoftware >

Implementation Project Leader explains how ClickSoftware's field service management solution increases customer care and technician productivity.

Case Study | Video |

National Grid Delivers the Right People to the Right Jobs >

Solution Optimization Center Manager explains how National Grid handles over a million emergency calls per year with the right field service solution.

Case Study | Video |

Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers >

Watch Diebold Nixdorf's Global Service Technology Director explain why the field service team relies on automatic scheduling optimization.

Case Study | Video |

Black Hills Energy Improves Communication with Customers >

Black Hills' Utility Systems Manager explains why mobility is crucial to keeping field resources on time and on target. Watch the video to learn more.

Case Study | Video |

Ameren Boosts Service with FSM System Upgrade >

Watch Ameren's IT Development Supervisor explain how an optimized field service management solution helps technicians respond immediately to customers

Case Study | Video |

Suramericana Improves Visibility with Real-Time Communication >

Suramericana's IT Analyst explains how his team delivers high-quality, quick, and efficient customer service. Watch the video to learn more.

Case Study | Video |

Ledcor Adds Visibility into the Workload and Improves Reporting >

Ledcor's Application Manager explains how ClickSoftware's mobile solution empowers greater visibility into the workflow. Watch the video to learn more.

Case Study |

TigoUne Dials up More Effective Field Workforce Management >

Read about how telco TigoUne managed significant growth and connectivity issues with the help of ClickSoftware's field service management solution.

Video | Case Study |

SGS Manages Growth with Automatic Scheduling >

SGS Automotive Vice President explains how ClickSoftware's automated and AI-powered scheduling solution helps his team deliver faster service.

Business Paper |

The Rise of the Digital Field Worker in Communications >

Learn why leading communication service providers (CSPs) are looking to their field service team to make them more competitive.

Business Paper |

Managing Change in Communication Field Service Organizations >

Learn how to successfully manage change when implementing new FSM technology in your communication organization.

Business Paper |

Boosting Field Service Customer Loyalty >

Learn about the new trends in customer metrics that have given rise to fresh ways of thinking about customer experience.

Business Paper |

Managing Change in Utility Field Service Organizations >

Learn how to successfully manage change when implementing new FSM technology in your utility organization.

Business Paper |

The Rise of the Digital Field Worker in Utilities >

Many leading utility organizations are looking to their field service team to make them more competitive. Learn more.

Business Paper |

Enhancing Customer Experience with Predictive Field Service >

Customer expectations grow more intense each day, putting increasing pressure on field service organizations. To ensure high-quality experiences for customers, leading organizations are turning to predictive field service management.

eBook |

The Roadmap to Field Service Engagement >

Discover how to achieve new and lasting connections with customers. Download our eBook to learn the four steps to Field Service Engagement.

Business Paper |

Trends in Field Service Management You Can't Ignore >

The field service industry is constantly changing. Learn about the latest trends impacting the field service management industry in this report.

Business Paper |

A Field Guide to Recruiting Millennials >

As 30% of the workforce nears retirement, learn how to find, hire, and retain the next generation of utility technicians with this guide.

Business Paper |

3 Ways Electric Utilities Can Differentiate with Field Service >

Learn how electric utilities can overcome competitive pressures and differentiate with one of their most important assets—their field service teams.

Business Paper |

3 Big Data Lessons Utilities Can Learn from Sports >

Learn how innovations in sports, driven by data and analytics, directly relate to things utilities also need to improve upon.

Business Paper |

Demystifying Predictive Field Service >

Field service organizations feel the pressure to maximize workforce efficiency and meet rising customer expectations. Leading service organizations are turning to predictive field service to achieve these goals. 

Business Paper |

The Importance of Managing Long-Cycle Work in a Single FSM Solution >

Long-cycle work can be difficult to plan. Download our white paper to improve your long-cycle work planning, management, and execution.

Business Paper |

Optimizing for Patient Satisfaction >

To manage increasing demand and talent shortages, leading home care providers are turning to field service management (FSM) solutions.

Business Paper |

Recruiting, Hiring, and Retaining a Home Healthcare Workforce >

With the world’s aging population growing at an increasing rate, the demand for home healthcare is high. Yet many care providers are having a hard time hiring staff to keep up.

Business Paper |

ClickSoftware's Unique Approach to Routing >

Inefficient routing is among the most costly challenges faced by field service organizations. It impacts schedule accuracy, increases fuel costs, and can lead to missed SLAs and customer frustration.

Infographic |

Mastering the Utilities Service Chain with Cloud FSM Solutions >

The growing dominance of SaaS FSM options provides businesses with the elasticity of cloud computing, reduces infrastructure concerns, and enables powerful AI-based platforms to do the heavy lifting in efficient field service delivery. Learn why it matters and how to leverage cloud FSM to meet business objectives.

Analyst Papers |

Digital Transformation and the Focus on Field Service Empowerment >

To deliver value to customers, businesses must prioritize empowerment of their service workers. Learn how from The Service Council.

Blog Article | Webinar | Video |

Webinar Replay: Cracking the Home Healthcare Service Dilemma >

Healthcare organizations must balance several conflicting interests, from patient care to cost control. Watch our webinar to learn how field service management software can help.

Analyst Papers |

A Collaborative Approach to Solving Customer Problems >

As data becomes a valuable resource in field service management, cross-organization relationships become vital. Learn why from The Service Council.

Analyst Papers |

Laying the Foundation for Revenue Growth >

Business and revenue expansion initiatives must be built on an infrastructure of growth. Learn where to start from The Service Council.

Analyst Papers |

Digital Transformation in the Service Enterprise >

Learn how to embark on your service organization's journey towards digital transformation with this research from The Service Council.

Analyst Papers |

Making the Most of MWFM Solutions for Utilities >

Learn how leading utilities are finding success mobile workforce management solutions in our newsletter with Gartner.

Infographic |

4 Ways Telecommunication Service Teams Can Use Analytics to Drive Results >

View this infographic to learn how communication service providers can use analytics to drive success.

Infographic |

Field Service in the Communications Industry >

View our infographic to learn how communications companies can keep up with the changing landscape of technology and customer experience.

Business Paper |

Disruption, Development, and Diversity in Field Service >

Download this Field Service News briefing report to learn how senior service professionals are adapting to the changing field service industry.

Video |

What is Truth-Based Appointment Booking? >

Learn how to maximize your workforce, increase customer experience, and reduce travel costs with truth-based appointment booking.

Video |

How ClickSoftware Can Improve Productivity >

Watch this video to learn how mobile workforce management and optimization solutions can maximize your productivity.

Video |

Introducing Click Field Service Edge >

Watch this demo to learn how Click Field Service Edge helps service organizations boost productivity, efficiency, and customer lifetime value.

Infographic |

Capital Equipment Manufacturers Lead Other Firms In Tech Adoption >

See why capital equipment manufacturers have higher than average first-time fix rates in this infographic from Aberdeen.

Business Paper |

How the Internet of Things is Transforming Field Service >

Learn how IoT is transforming field service companies' relationships with customers and disrupting old business models.

Business Paper |

ClickSoftware Mobile Workforce Management for Utilities >

Learn how your utilities company can meet mission-critical business objectives with a mobile workforce management solution.

Business Paper |

Field Service Report 2017: The “Uberization” of Service >

The modern day consumer has a new perspective on customer service. Learn what today's customers expect from service and how you can deliver.

Infographic |

The “Uberization” of Service Infographic >

View our infographic to learn how today's consumers and service suppliers are reacting to the "Uberization" of Service.

Business Paper |

Utilities in the Cloud: A Realistic Approach >

Are you thinking about migrating to the cloud? Learn about six core cloud computing benefits for utilities companies.

Video |

Explore ClickSoftware’s Field Service Analytics >

Watch how ClickSoftware's service analytics can help field service organizations make better business decisions and improve service delivery.

Business Paper |

European Union Travel Time to Work Report >

Read our report to learn how the EU Working Time Directive will impact businesses and organizations across Europe.

eBook |

Service Is Hard: Addressing Key Service Challenges >

Turn common field service challenges into customer engagement opportunities. Download your free copy of our eBook, Service is Hard, today.

Business Paper |

How to Create the Mobile Workforce of the Future >

Learn about the strategies service organizations are taking to build more agile, efficient, and connected field teams.

Business Paper |

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce >

Does your organization rely on an outsourced workforce? Learn how to seamlessly manage both your employees and contractors.

Business Paper |

Best Practices for Measuring Your Field Service Business >

Collecting and analyzing service performance data drives more informed business decisions. Check out these best practices for measuring your business.

Business Paper |

Moving Beyond the Basics with Field Service Mobility >

Discover how a mobile workforce management solution can help you achieve greater efficiency, reduce costs, and satisfy customers.

Video |

Optimize Service Delivery with Click Field Service Edge >

Learn how our SaaS-based field service management solution helps organizations improve productivity, efficiency, and customer lifetime value.

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