Case Studies

Learn how our customers succeed with ClickSoftware solutions. Browse our case studies to see the real-world impact and measurable business value of working with Click.

Belron Automates and Optimizes Scheduling

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Belron Automates and Optimizes Scheduling >

Learn why automated and optimized scheduling allows Belron to keep a strong focus on superior customer service.

Altech Netstar Improves Productivity and Customer Experience

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Altech Netstar Improves Productivity and Customer Experience >

Learn how ClickSoftware's field service management solution helps Altech Netstar efficiently protect over 60,000 vehicles.

Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge

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Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge >

Learn how upgrading to Click Field Service Edge helped increase scheduling efficiency for Bosch Thermotechnology.

Suramericana Prioritizes Business Impact with Click Field Service Edge

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Suramericana Prioritizes Business Impact with Click Field Service Edge >

Learn how insurance company Suramericana improves visibility, speed, and efficiency with Click Field Service Edge.

Cablex Increases Daily Customer Visits by 15 Percent

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Cablex Increases Daily Customer Visits by 15 Percent >

Learn how cablex increases technician productivity and meets more customers with ClickSoftware's field service management solution.

Unisys Drives Significant Productivity Improvements

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Unisys Drives Significant Productivity Improvements >

See how Unisys achieved a 40% improvement in jobs completed per day with ClickSoftware's optimized scheduling solution.

Fisher & Paykel Proves Customer Experience Grows the Bottom Line

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Fisher & Paykel Proves Customer Experience Grows the Bottom Line >

Learn how increased visibility and automated communication helps Fisher & Paykel Appliances improve customer experience.

Bosch Improves Customer Service and Dispatch Efficiency

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Bosch Improves Customer Service and Dispatch Efficiency >

Learn how Bosch increases customer service, first-time fix rates, and dispatch efficiency with ClickSoftware's automated scheduling solution.

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Vivint Optimizes Scheduling and Engages Customers >

See how Vivint Home Services improved customer experiences through optimized scheduling.

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EnerCare Increases Competitive Advantage with ClickSoftware >

Read how EnerCare outshines the competition, increases efficiency, and improves customer service with an optimized field service management solution.

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Ledcor Uses Optimized Scheduling To Increase Work Completed >

Learn how ClickSoftware's optimized scheduling helps Ledcor generate a 20% increase in work completed per day.

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Managing from One System Drives Productivity for SA Power Networks >

Learn how SA Power Networks completes more jobs per day and eliminates backlog by managing all work in a single field service management solution.

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Proximus Field Service Pros Focus on Customers, Not Schedules >

Proximus Customer Operations Technician explains how an automated field service management solution allows him to focus more on customer service.

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Proximus Automates Dispatching, Empowers Dispatch Managers >

Field Forces Manager explains how ClickSoftware's field service management solution drives Proximus' business processes and optimizes scheduling.

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Proximus Integrates Field Service Solution with Mission-Critical Systems >

Proximus IT Manager explains how ClickSoftware's seamless integration with external systems helps increase technician productivity.

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Proximus Measures Significant Gains, Drives Growth with ClickSoftware >

Implementation Project Leader explains how ClickSoftware's field service management solution increases customer care and technician productivity.

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National Grid Delivers the Right People to the Right Jobs >

Solution Optimization Center Manager explains how National Grid handles over a million emergency calls per year with the right field service solution.

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Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers >

Watch Diebold Nixdorf's Global Service Technology Director explain why the field service team relies on automatic scheduling optimization.

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Black Hills Energy Improves Communication with Customers >

Black Hills' Utility Systems Manager explains why mobility is crucial to keeping field resources on time and on target. Watch the video to learn more.

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Ameren Boosts Service with FSM System Upgrade >

Watch Ameren's IT Development Supervisor explain how an optimized field service management solution helps technicians respond immediately to customers

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Suramericana Improves Visibility with Real-Time Communication >

Suramericana's IT Analyst explains how his team delivers high-quality, quick, and efficient customer service. Watch the video to learn more.

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Tremco Uses Automatic Scheduling to Standardize Dispatch Process >

Tremco's Senior Business Systems Analyst explains how AI-driven automatic scheduling improves the dispatch and helps technicians meet customer needs.

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Ledcor Adds Visibility into the Workload and Improves Reporting >

Ledcor's Application Manager explains how ClickSoftware's mobile solution empowers greater visibility into the workflow. Watch the video to learn more.

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TigoUne Dials up More Effective Field Workforce Management >

Read about how telco TigoUne managed significant growth and connectivity issues with the help of ClickSoftware's field service management solution.

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SGS Manages Growth with Automatic Scheduling >

SGS Automotive Vice President explains how ClickSoftware's automated and AI-powered scheduling solution helps his team deliver faster service.

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