Case Studies

Learn how our customers succeed with ClickSoftware solutions. Browse our case studies to see the real-world impact and measurable business value of working with Click.

Fujitsu Australia Increases Operational Visibility & Improves Capacity Management

Case Study | Video |

Fujitsu Australia Increases Operational Visibility & Improves Capacity Management >

By increasing visibility into their operations, Fujitsu Australia managed to improve scheduling, enhance resource utilization, and reduce travel. Watch the video to learn more.

Sura Completes More Tasks With the Same Resources Using Optimized FSM

Case Study | Video |

Sura Completes More Tasks With the Same Resources Using Optimized FSM >

Watch this video to learn how insurance company Sura handles more jobs per day with the same resources, while enhancing employee and customer experiences.

Auckland Council Enhances Customer Experiences and Boosts Productivity with FSM

Case Study | Video |

Auckland Council Enhances Customer Experiences and Boosts Productivity with FSM >

Learn how Auckland Council improved customer satisfaction - while significantly reducing the number of inbound calls they receive - with the right field service management solution.

M.U.D. of Omaha Reduces Emergency Response Times by 40%

Case Study | Video |

M.U.D. of Omaha Reduces Emergency Response Times by 40% >

Watch this video to learn how Click's field service management solution helped Metropolitan Utilities District of Omaha reduce emergency response times by 40%.

Gartner Magic Quadrant for Field Service Management 2019

Analyst Papers |

Gartner Magic Quadrant for Field Service Management 2019 >

For the seventh time in a row, ClickSoftware has been named a leader in the Gartner Magic Quadrant for Field Service Management based on its ability to execute and the completeness of its vision. Learn why.

Ameren Digitally Transforms Field Service with ClickSoftware

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Ameren Digitally Transforms Field Service with ClickSoftware >

Learn how Ameren improved service operations and customer experience by moving to a cloud-based field service management solution.

EPM Improves Utilization Rates with Click's Optimization Tuning Services

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EPM Improves Utilization Rates with Click's Optimization Tuning Services >

Learn how the largest multi-utility company in Colombia, EPM, utilized Click’s Optimization Tuning Services to improve utilization rates and reduce travel time. Download our case study:

Vodafone ldea Limited Increases Worker Productivity, Improves Customer Experience with ClickSoftware

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Vodafone ldea Limited Increases Worker Productivity, Improves Customer Experience with ClickSoftware >

Learn how Vodafone ldea increases worker productivity and improves customer experience with the help of Click’s field service management solutions. Download the case study.

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SBA Communications Optimizes Field Operations with ClickSoftware >

SBA Communications Operations Director explains how ClickSoftware’s field service management solution optimized service operations and increased productivity. 

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Acqua Novara.VCO Increases Efficiency with ClickSoftware >

Learn how ClickSoftware was identified as the best solution to meet Acqua Novara.VCO’s planning, workflow, and resource optimization requirements. Download the case study.

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Endeavour Energy Boosts Productivity by 40% >

Learn how Endeavour Energy significantly increased productivity by moving to a cloud-based field service management solution.

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SGS Improves Efficiency & Routing with ClickSoftware >

Learn how SGS improved efficiency and significantly reduced mileage with ClickSoftware's Field Service Edge.

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Belron Automates and Optimizes Scheduling >

Learn why automated and optimized scheduling allows Belron to keep a strong focus on superior customer service.

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Altech Netstar Improves Productivity and Customer Experience >

Learn how ClickSoftware's field service management solution helps Altech Netstar efficiently protect over 60,000 vehicles.

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Bosch Thermotechnology Boosts Efficiency with Click Field Service Edge >

Learn how upgrading to Click Field Service Edge helped increase scheduling efficiency for Bosch Thermotechnology.

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Suramericana Prioritizes Business Impact with Click Field Service Edge >

Learn how insurance company Suramericana improves visibility, speed, and efficiency with Click Field Service Edge.

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Cablex Increases Daily Customer Visits by 15 Percent >

Learn how cablex increases technician productivity and meets more customers with ClickSoftware's field service management solution.

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Unisys Drives Significant Productivity Improvements >

See how Unisys achieved a 40% improvement in jobs completed per day with ClickSoftware's optimized scheduling solution.

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Bosch Improves Customer Service and Dispatch Efficiency >

Learn how Bosch increases customer service, first-time fix rates, and dispatch efficiency with ClickSoftware's automated scheduling solution.

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EnerCare Increases Competitive Advantage with ClickSoftware >

Read how EnerCare outshines the competition, increases efficiency, and improves customer service with an optimized field service management solution.

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Ledcor Uses Optimized Scheduling To Increase Work Completed >

Learn how ClickSoftware's optimized scheduling helps Ledcor generate a 20% increase in work completed per day.

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Managing from One System Drives Productivity for SA Power Networks >

Learn how SA Power Networks completes more jobs per day and eliminates backlog by managing all work in a single field service management solution.

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Proximus Field Service Pros Focus on Customers, Not Schedules >

Proximus Customer Operations Technician explains how an automated field service management solution allows him to focus more on customer service.

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Proximus Automates Dispatching, Empowers Dispatch Managers >

Field Forces Manager explains how ClickSoftware's field service management solution drives Proximus' business processes and optimizes scheduling.

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Proximus Integrates Field Service Solution with Mission-Critical Systems >

Proximus IT Manager explains how ClickSoftware's seamless integration with external systems helps increase technician productivity.

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Proximus Measures Significant Gains, Drives Growth with ClickSoftware >

Implementation Project Leader explains how ClickSoftware's field service management solution increases customer care and technician productivity.

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National Grid Delivers the Right People to the Right Jobs >

Solution Optimization Center Manager explains how National Grid handles over a million emergency calls per year with the right field service solution.

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Diebold Nixdorf Automates Scheduling and Provides Visibility for Customers >

Watch Diebold Nixdorf's Global Service Technology Director explain why the field service team relies on automatic scheduling optimization.

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Black Hills Energy Improves Communication with Customers >

Black Hills' Utility Systems Manager explains why mobility is crucial to keeping field resources on time and on target. Watch the video to learn more.

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Ameren Boosts Service with FSM System Upgrade >

Watch Ameren's IT Development Supervisor explain how an optimized field service management solution helps technicians respond immediately to customers

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Suramericana Improves Visibility with Real-Time Communication >

Suramericana's IT Analyst explains how his team delivers high-quality, quick, and efficient customer service. Watch the video to learn more.

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Ledcor Adds Visibility into the Workload and Improves Reporting >

Ledcor's Application Manager explains how ClickSoftware's mobile solution empowers greater visibility into the workflow. Watch the video to learn more.

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TigoUne Dials up More Effective Field Workforce Management >

Read about how telco TigoUne managed significant growth and connectivity issues with the help of ClickSoftware's field service management solution.

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SGS Manages Growth with Automatic Scheduling >

SGS Automotive Vice President explains how ClickSoftware's automated and AI-powered scheduling solution helps his team deliver faster service.