ClickSoftware | 05.22.17
Summary >

Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof over their head. In most businesses, a tech running late to a job is an inconvenience. But if a Tremco tech can’t get to a job, their customers buildings’ might not be habitable—and that’s not an option.

Senior Business Systems Analyst Sue Kapcoe explains her team was concerned about the amount of driving technicians were doing to get to jobs. They now use mobile workforce management software to standardize their processes. She explains how artificial intelligence driven automatic scheduling improved the dispatch process, so techs could get to jobs faster and more often. 

Kapcoe also mentions some of the other reasons she likes working with ClickSoftware:

  • The automatic schedule optimization could help reduce travel costs 
  • Using digital forms instead of paper forms makes it easier to collect information from technicians in the field
  • ClickSoftware mobile solutions allow technicians to send status updates to headquarters in real time

Watch the video below to learn more about how ClickSoftware helps Tremco "get where they need to be."