TigoUne offers a wide range of telecommunication services across Colombia, including broadband internet, television, and telephony. With over 1700 engineers spread across the country, coordinating the workforce is a high priority.
TigoUne has experienced significant growth through acquisition, and has to manage six customer relationship management (CRM) systems. On top of that, TigoUne was using outdated technology. Their techs worked off old Windows-based mobile devices, which led to poor connectivity between systems and slowed productivity. It was time-consuming to make even the smallest changes to the business process and often created new problems once completed.
After an extensive review of field service management solutions, TigoUne chose ClickSoftware. TigoUne IT Technical Leader Fernado Peláez Tapias explains that ClickSoftware was the clear winner because of the stability of the system, ease of use, and built-in flexibility to meet their unique and evolving business needs. Tapias also explains ClickSoftware's solution helped his team:
- Understand the status of daily activities
- Use customized reports to deeply understand the business
- Quickly make small system changes
Learn more about how TigoUne improved field workforce management efficiency by viewing the case study here.