We’re pleased to announce that SGN, the United Kingdom’s second largest gas distributor, has selected ClickSoftware’s SaaS-based Field Service Edge to automate and optimize their field service scheduling and reporting process. SGN supplies natural and green gas to more than 5.9 million homes and business, and trusts ClickSoftware to help improve response time for urgent jobs and emergency response incidents.
SGN operates in a mission-critical environment, where they are responsible for customer safety and meeting tight SLAs. When there’s an emergency, the field service team has a very short window to resolve the issue, so a reliable and up-to-date SaaS solution is essential. Click Field Service Edge helps maximize workforce efficiency and resource utilization, increases visibility into operations, and automatically adapts in real time as new demands arise.
“We are committed to working in close partnership with ClickSoftware to ensure that this platform will not only prove to be a more cost-effective, secure and resilient solution for our business. More importantly, it will enable us to expand and improve our utilisation of this industry leading, automated, work management and job scheduling solution. Ultimately, this solution will improve our ability to ensure we keep our customers safe and warm.”— Andrew Quail, Director of IT at SGN
To learn more about SGN’s extended partnership with ClickSoftware, read the full press release.