ClickSoftware | 05.02.18

We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and prospects, along with SAP experts and executives.

Attendees will experience plenty of presentations about innovative and disruptive technologies, improving the customer experience, and optimizing service business processes. We know there’s a lot to choose from, so we took a look through the agenda and picked out some sessions you might want to attend.

Power the Intelligent Energy Enterprise Through Data and Insights

Speaker: Peter Maier, General Manager, Energy and Natural Resources Industries, SAP
Date: Tuesday, June 5
Time: 11:00 - 11:20 a.m.

With the power of big data and technology like machine learning and the Internet of Things (IoT), service organizations can improve planning, optimize processes, and make better business decisions.

In this session led by SAP’s Peter Maier, you’ll learn how to use digital technology to generate business value for your service organization. Maier will explain how innovative technologies and big data can help organizations achieve efficiency and customer centricity. He’ll also explain how to use advanced analytics to uncover business opportunities, provide valuable insights, and foster strategic decision-making.

The session will be geared towards utilities, but the insights and technologies are relevant for any service industry wishing to optimize their business.

What You Don’t Know (But Can Learn) About Field Service Efficiency

Speaker: Steve Smith, Vice President of Strategic Industries, ClickSoftware
Date: Tuesday, June 5
Time: 2:30 - 3:00 p.m.

A mile or a minute can mean millions of dollars lost or saved at the enterprise scale. Maximizing efficiency in the field relies on finding opportunities for change and relentlessly optimizing at every stage of service delivery.

In this presentation, our VP of Strategic Industries Steve Smith explains how using artificial intelligence and rethinking your processes can help you avoid costly inefficiencies and bolster the bottom line.

See Why Manufacturing Will Change More in the Next 5 Years Than the Last 50


  • Dan Mahlebashian, Executive Director, General Motors Co.
  • Bernd Baldauf, Head of eBusiness and Digital Data Management, Lifecycle Service, Krones AG
  • Stefan Krauss, General Manager of Discrete Industries, SAP

Date: Wednesday, June 6
Time: 12:00 - 12:40 p.m.

With new technologies on the horizon such as predictive analytics, IoT, augmented reality, and enterprise mobility, the dynamics of manufacturing—and all service industries—are evolving. These innovations can help businesses improve processes and efficiency, gain valuable insights, and enhance the customer experience. But to be successful it’s key to optimize and adapt your core business processes before adopting new technologies.

Join this panel discussion to hear from global manufacturing leaders about how they strategize and deploy such digital transformations. Even if you aren’t in manufacturing, you should attend for ideas on how you to incorporate new technology in your business and use them effectively.

Optimize Customer Engagement in Your Telecommunications Business 

Speaker: Carl Kehres, Global Solution Director, SAP
Date: Wednesday, June 6
Time: 4:00 - 4:20 p.m.

Today customer expectations for service are higher than ever. Keeping up with and delivering on high demands can be challenging, but also rewarding and profitable if addressed properly. In this presentation by Carl Kehres, you’ll learn how to deliver super customer experience by examining strategies leading telecommunications use to improve customer engagement across channels.

Don’t let the fact that this session focuses on the communications industry keep you from attending. The insights into customer demands today are applicable across service industries. Join and discuss with other service professionals why customers continue to expect more and more from their service providers.

Keynote Sessions featuring Olympians and Bon Jovi

Finally, don’t miss any of the keynote presentations featuring SAP executives and notable guest speakers. They’ll be offering inspiration, telling their stories, and sharing their vision for the future. Here are some guest keynote speakers you won’t want to miss:

Tuesday, June 5 at 4:30 - 6:00pm

Lindsey Vonn, 2018 Winter Olympic Downhill Skiing Medalist
Jocelyne Lamoureux, 2018 Women’s Hockey Olympic Championship Team
Monique Lamoureaux, 2018 Women’s Hockey Olympic Championship Team
Amy Purdy, 2018 Paralympics Snowboarding Medalist, Co-founder Adaptive Action Sports

Thursday, June 7 at 9:00-10:30

Jon Bon Jovi, Chairman of the Jon Bon Jovi Soul Foundation and front-man of the band Bon Jovi

To see a full list of sessions, check out the SAPPHIRE session catalog.

ClickSoftware will also be showing demos of SAP Scheduling and Resource Management by ClickSoftware. This cloud-based solution combines ClickSoftware’s capabilities and expertise in field service management with SAP’s undisputed position in enterprise software.

We’re looking forward to SAP SAPPHIRE NOW and hope to see you there. Book a time slot for a demo here.