ClickSoftware | 11.05.16
Summary >

Gartner Recognizes ClickSoftware as a Leader in Field Service Management for the Fifth Time in a Row

The field service management market continues to evolve and mature in response to new technologydevelopments in the areas of SaaS and mobility. From how operations are scheduled, right through to scheduling and on the job execution, the field service management industry is changing and improving year on year. This is why we are proud to be celebrating our fifth straight inclusion in the leaders Quadrant of ‘Gartner’s Magic Quadrant for Field Service Management (FSM)’, which identifies the major players in our space.

Although the criteria for the Field Service Management Leaders report changes each year, Gartner focuses on vendors’ ability to execute and the completeness of their vision. As defined by Gartner, Leaders in the Field Service Management Magic Quadrant have a ‘robust scheduling engine that is scalable to thousands of technicians, and they demonstrate a market-defining vision on how technology can help service professionals achieve business objectives.’ This makes us all the more pleased that we have again been recognized as a leader in the FSM space.

Our strong commitment to delivering consistently great experiences for our customers is a part of our culture, and is something we’re continually investing in both organically as well as with the development of our strong partner ecosystem. Earlier this year, we appointed our first SVP Global Services, Sal Mahbouba, who has already implemented a number of initiatives focused on improving and optimizing the customer experience.

Gartner’s latest recognition of ClickSoftware follows a successful year for our business. In September, we were named as Frost & Sullivan’s NA MWFM Company of the Year Award, and more recently, as Aragon Research’s Hot Vendor in IoT & Mobility. These recognitions and accolades from some of the technology industry’s most respected analyst organizations allow us to further consolidate our place as market leaders and continue our ongoing innovations and field service developments.

Gartner’s full Magic Quadrant report is available for members to download here. If you’d like to know more about ClickSoftware’s global offering, please don’t hesitate to get in touch. You may also like to follow our blog here and keep up with our latest news and happenings via @ClickSoftware.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.