Gartner forecasts that 20.8 billion connected "things" will be in use worldwide in 2020. This interconnected world will provide a wealth of new opportunities for field service organizations. The Internet of Things (IoT) is already transforming customer relationships by allowing organizations to deliver faster, more proactive service. And it's ushering in a new era where positive customer experience is the ultimate strategic differentiator.
With IoT, service technicians can connect their equipment with their mobile device and the office in real-time. Organizations can automate scheduling and dispatch, without human interference. And they can dispatch a technician to a site right after a problem is reported. IoT also opens field service to predictive maintenance, or performing maintenance before it breaks.
How can you tap into IoT to provide valuable customer experiences? Check out ClickSoftware's white paper "How the Internet of Things is Transforming Field Service." You will learn:
- How IoT allows you to provide quick, efficient, and proactive service for your customers
- How IoT helps you make sense of complex data and deliver insights into business
- How IoT can automate decisions and initiate actions without the need for human intervention
- How IoT can help ensure the appropriate balance of business metrics, such as service level agreement (SLA) compliance
You can view the the full white paper here.