Paul Whitelam | 09.27.17
Summary >

We believe ClickSoftware’s ability to meet the evolving needs of the most sophisticated service organizations has once again earned us a coveted space among leaders in Gartner’s Magic Quadrant for Field Service Management. This is ClickSoftware’s sixth consecutive appearance—an unprecedented accomplishment in our market. We are thrilled and honored.

According to Gartner, “Leaders demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to fulfill their vision through products, services, ecosystems and solid business results in the form of revenue and earnings. They also have solid new references from multiple geographies and industries.”

In over two decades in field service management (FSM), ClickSoftware has developed unparalleled expertise and focus on solving the most challenging service problems across many verticals. Rather than simply focusing on scheduling and dispatching, we understand the importance of considering the entire service chain and leveraging every opportunity for optimization to contain costs, grow revenue, and deliver exceptional customer experiences.

This understanding has enabled us to rapidly take advantage of emerging technologies to optimize service, deliver cutting-edge solutions, and enable measurable, meaningful business outcomes for our customers. We provide field service organizations with the ultimate competitive edge by leveraging deep scheduling optimization, extensible mobile tools and innovation driven by artificial intelligence and predictive analytics.

In the report, Gartner highlights that more FSM software vendors are incorporating artificial intelligence as well as support for augmented reality and video into their solutions. On premise deployments are declining, while satisfactory support for Internet of Things (IoT) enablement has increased.

Customer satisfaction has become a key differentiator for businesses of all sizes in an increasingly connected world where consumer expectations are set by their best experiences, regardless of industry. Providing the right capabilities to maximize productivity and efficiency and mitigate risk in mission-critical service operations helps us help our customers do what matters most: grow their businesses by delighting their customers.

Download the 2017 Gartner Magic Quadrant for Field Service Management here.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose