Barrett Coakley | 07.25.18
Summary >

Home healthcare aides and caregivers are passionate about what they do. They’re driven by making a meaningful difference in the lives of patients. But unfortunately, many feel they’re unable to do their best work—or give enough time to their patients.

Between battling traffic congestion while traveling to appointments, spending precious time logging work hours, scheduling inefficiencies, tedious administrative tasks, and lack of relevant patient data, some may look to new employers or new careers for more satisfaction.

In fact, according to a recent study, poor job satisfaction is a top reason why home health aides want to quit. In addition, the median turnover rate for the home care industry hit 66.7% in 2017—a trend your organization wants to curb to stay competitive for the long-term.

Of course, streamlining schedules and easing administrative burdens for your workers is easier said than done. Patients requiring home-based care are frequently spread across a wide geography and have a range of care needs. This makes every day a juggling act as priority cases come up, appointments get cancelled, or caregivers call in sick. It’s also imperative for your aides to accurately track their time and mileage, so they get what they earned and you can manage costs.

Fortunately, predictive field service solutions for home care can provide the cure to some of the biggest healthcare worker complaints and boost their overall job satisfaction—while improving patient care and contributing to a healthier bottom line. Here’s how:

1. More Efficient and Precise Scheduling

As previously mentioned, poor job satisfaction is a top reason home health aides want to leave. But also making the top five are scheduling considerations such as work hours and inconsistent patient assignments (e.g. bench time between appointments and/or not regularly being scheduled to see the same patients).

These statistics shouldn’t come as a surprise. Home health care aides entered the field to make a difference in the lives of patients. They want to deliver top-notch care—not be sidelined or bounced from patient to patient.

With a manual scheduling process, it’s virtually impossible to neatly keep track of the availability, certifications, skills, and work preferences for all of your employees. Not to mention every patient interaction and care needs, or logistics such as travel time and traffic congestion. As a result, your organization can’t make an optimal schedule for your workers or your patients—making it almost inevitable that some caregivers will end up on a shift that causes some level of dissatisfaction.

But with predictive field service, home care scheduling takes all the factors into consideration. Thanks to machine learning and artificial intelligence, the technology uses historical caregiver, patient, and demand data to develop an optimized schedule. That schedule and all the appropriate patient information, as well as real-time traffic updates and route optimization, is at the fingertips of caregivers through their mobile devices.

In addition, any hiccups such as emergency calls or cancellations automatically shift schedules to ensure efficiency without compromising care.

Predictive field service enables your caregivers to see as many patients as possible each day, without wasting time in traffic or worrying they don’t have the information or skills they need to deliver quality care.

2. Easier Tracking to Lift Administrative Burdens

Your caregivers take pride in the work they do. They want their patients to thrive. But after a long shift and spending a great deal of time on patient paperwork throughout the day, completing additional administrative tasks like tracking hours worked or calculating mileage can feel like a burden to home healthcare aides. And while tracking and entering these details is an important task, it’s a tedious one, too—with room for error.

Field service solutions enable home health workers to track time and mileage with automated mobile timesheets, reducing the administrative burden, increasing caregiver satisfaction, and ensuring accuracy. (As an added bonus, this all has a positive impact on the business side, too.)

3. Mobile Access to Critical Patient Information

Home healthcare aides know that in order to deliver the best care they need to have a full view of patients’ medical history and care needs. But without easy, accurate, and mobile access to client records, they may not be fully equipped to care to for a patient. Plus, if they’re updating records at the end of their shift, it can be challenging to remember the salient patient details.

Home care scheduling software grants home care workers real-time, mobile access to the information they need to provide optimal care. And because they’re better informed, they can feel confident and satisfied with the fact that they’re providing the highest level of care and driving more positive outcomes.

Satisfied Workers = Happy Patients & Healthy Business

Your workers are the lifeblood of your home health business. They make what you do possible. And the best part is that their career is a labor of love.

But with turnover skyrocketing, your home healthcare organization needs to focus on improving job satisfaction to retain employees and stay viable in this competitive landscape.

Predictive field service software can help you give your caregivers a healthy dose of satisfaction through improved scheduling and smoother shift changes, automated time and mileage tracking, and easy mobile access to critical patient information.

At the end of the day, when your workers are feeling confident, fulfilled, and happy, they do their best work. This also means happy patients—and happy patients make for a healthy business.

Read more about strengthening your home healthcare business with home care scheduling software.

For more on home healthcare and field service scheduling, subscribe to the ClickSoftware blog.