Jill Wagner | 06.12.19

This blog article is part 1 of the series, How Field Service Organizations Embrace Business Agility to Keep Pace with Rapid Change.

Today’s rapidly changing business landscape is largely driven by technology disruption and innovation. With customer demands at an all-time high in mission-critical industries, business agility in field service management is especially critical. Leading field service organizations understand that they must be agile to anticipate and respond to fundamental shifts in the market and have the right technology and the right services in place to meet customer expectations and stay ahead of the competition.

Business Agility in Action, as Told by Click Customers

Having high business agility enables field service organizations to react to accelerated change and achieve greater efficiency. See how three of our customers are becoming more agile with Click to optimize business operations and enhance customer experience.

Ameren Digitally Transforms with ClickSoftware

Technology disruption in the utilities sector drove Ameren Corporation, a natural gas and electric utility provider, to migrate from its legacy system to Click’s modern and flexible field service management software solution. Learn how Click Field Service Edge (CFSE) is enabling Ameren to transform in the mobile space with the cloud to become more efficient and respond faster to its customers.


“The utilities industry is being disrupted by changes in technology. In order to adapt and stay relevant and competitive with those changes, we have to be able to integrate flexible solutions that allow us to react. Now that we’re on the cloud, we don’t have to worry about old builds with the local on-premise version. The user experience has also improved...from a mobile perspective.”

– Michael Fuller, Supervising Engineer, Ameren Illinois

SBA Communications Optimizes Field Operations with ClickSoftware

SBA Communications Corporation (SBA), an independent owner and operator of wireless communications infrastructure, wanted to optimize the operational efficiency of its mobile workforce to help them to accomplish more each day in less time. Find out how Click helped SBA to quickly prioritize tasks, reduce the number of miles driven, and become more innovative.

“We have to keep innovating and finding new ways to help customers innovate. Now that we know what [Click’s] system can do, what it’s capable of, and the value it can bring, it’s going to grow as far as the number of users and the ways we implement it…”

-  Brian Zenz, Operations Director, SBA Communications

SGS Improves Efficiency Routing

SGS, the world’s leading inspection, verification, testing and certification company, wasn’t meeting customer SLAs and internal efficiency expectations with its legacy system. Hear how SGS is partnering with ClickSoftware Professional Services to better meet its key objectives and leveraging CFSE to increase revenue, reduce miles driven, and improve contractor management.


“We rely on your professional services team weekly…they take the time to understand us and our business. As far as business results, [ClickSoftware] has helped us to increase our revenue per head count. The product is excellent as it relates to features and functionality and uptime.”

- Tony Perkins, VP, SGS

Business Agility: Keeping Pace with Rapid Change

Business agility is an important differentiator for long-term success in field service. To be competitive, field service organizations must be able to respond to accelerated changes in the market and have the right technology and resources in place. Check out our case studies to learn how more customers are achieving business agility with Click.