Barrett Coakley | 10.24.18
Summary >

On the surface, creating an effective appointment schedule for your home healthcare organization seems simple. After all, in theory, your organization has a certain number of available caregivers and a certain number of patients to see on any given day. But you know the reality is much more complicated.

Matching the appropriate caregiver to the right patient is tricky, but of the utmost importance. Each patient has specific care needs and deserves the best possible care. Plus, each caregiver has a unique skill set and scheduling constraints. The matchmaking process is further complicated by a near-constant influx of new patients with new care plans. And on top of that, priority, emergency, and unplanned visits.

As a result, it can be a daily, or even hourly, struggle to ensure you’re equipped to deliver your patients with the right care at the right time. But this is where predictive field service solutions can help make the right match from the beginning, while ensuring caregivers are equipped to deliver top-notch care and make a lasting positive impression on your patients.

Making the Right Match

When matching a patient to a caregiver, the ultimate goal is not only to deliver the correct care, but also an amazing overall patient experience. After all, patients are putting their health in your hands—and you want to do your best to drive positive outcomes. To achieve this, healthcare organizations need to account for myriad factors, including:

  • Care considerations: Patients need treatments at set intervals delivered by a home health worker who is qualified and comfortable with delivering that care. In addition, it’s imperative that the right equipment and medication arrives with the caregiver.
  • Geography: Until people are able to teleport between disparate points, travel time needs to be a decision-making factor.
  • Caregiver availability and skills: Each home healthcare aide has unique skills and certifications. In addition, aides often have specified preferences for working hours and number of shifts.
  • Personal preferences: Both patients and caregivers can have strong opinions about who they want to work with based on previous interactions. And at the end of the day, what’s best for the patient may be as simple as matching them with a qualified caregiver who they can connect with.

Predictive home healthcare technology uses a wealth of data to ensure the right care equipment, caregiver availability and skillset, and patient needs are considered during scheduling. Meanwhile, pertinent patient and medical information is stored and can be accessed through mobile devices.

As a result, your caregivers arrive with the right tools, training, and information to deliver the quality care your patients need and deserve—satisfying home health aides and patients.

Reducing Effort and Increasing Positive Outcomes

Consistency and accountability are essential for a high-quality patient experience. But in a traditional care model, a broken-down car or a sick employee can disrupt the entire schedule.

Even missing a single appointment can have a dire impact on the health of the patient and of your organization. If patients and their families lose faith in your ability to deliver the right care at the right time, will they continue to work with you? Or will they look elsewhere?

With predictive field service, caregivers can be easily assigned—or reassigned—based on parameters such as the required qualifications needed to provide care, caregiver schedule preferences, and geography. Because all of these factors are evaluated, even when an emergency requires drastic schedule shuffling, home healthcare organizations can be confident that patients’ needs are being met.

Another key factor in delivering great patient care and improving outcomes? Home health workers who are prepared for their appointment. Home care scheduling software grants aides real-time, mobile access to the patient information they need to make the right treatment decisions.

This combination of scheduling optimization and mobile access ensures your home health workers arrive on-time home and ready to deliver optimal care.

Enhancing the Patient Experience

Data shows that a whopping 40% of incoming calls are from patients confirming their existing appointments. Imagine if you could provide patients with real-time updates about their caregiver, along with their current location and estimated arrival time. With home healthcare scheduling software, it’s possible.

Providing patients and their families timely status updates and confirmations via their preferred communication channels reduces the potential for canceled or missed appointments. Not to mention it alleviates a lot of anxiety.

Furthermore, home care scheduling software provides predictive and adaptive scheduling based historical performance information to determine the expected workload by geography, time, and work type. This gives the clearest and most accurate picture of the upcoming patient demand, ensuring your patients are taken care of and that you’re maximizing your available resources.

Deliver for Your Patients and Your Business

Your patients deserve the very best care and home care scheduling software can help your organization deliver. And your caregivers want to deliver that great care.

Using a wide array of data on your patients and healthcare providers, predictive and adaptive scheduling can quickly and easily ensure the best matches between caregiver and patient regardless of last minute changes. This not only reduces effort, but also enhances the patient experience and your home health aides’ ability to deliver the best care.

 Learn more about how home care scheduling software can increase patient and caregiver stakeholder satisfaction on the ClickSoftware blog.