On a mission to extend the definition of field service management, ClickSoftware, the leading provider of field service management software, announced two strategic technology partnerships expected to bring new capabilities to its cloud-based Service Edge platform. Service-first businesses have reached a tipping point as the customer demand for fast, friendly, proactive, real-time communication now has to happen without increasing cost or sacrificing quality. These partnerships help ClickSoftware’s customers do just that. They can improve the reach of seasoned technicians beyond their geographic location to improve service outcomes, and reduce traffic incidents that can interfere with timely completion of service work.
Partnering with GreenRoad will enable ClickSoftware to help customers prioritize fleet safety, at the individual vehicle level, by tracking over 150 safety, geographic and behavioral factors with analysis and reporting happening in real time. Fieldbit’s service-centric augmented reality solution enables experienced engineers to support field technicians with real-time collaboration without the need to travel.
“Our close relationships with customers helped us identify the most powerful ways to extend the definition of field service, and reshape the expectations for robust field service management solutions,” said ClickSoftware CEO Tom Heiser. “With the addition of GreenRoad’s fleet management and safety tools and FieldBit’s augmented reality capabilities, ClickSoftware’s customers can better meet the evolving expectations of their customers.”
Fieldbit’s hands-free, real-time augmented reality (AR) visual collaboration solution empowers service organizations’ field workforce and end users to restore equipment uptime faster than ever before, by enabling on-site engineers to collaborate with service center experts on complex machinery fixes. Fieldbit’s proprietary out-of-the-box, enterprise class solution combines live video streaming, commercially available smart glasses, and cloud computing to create one shared view of equipment. This shared view can be augmented with superimposed graphic and video annotations delivered in real time, helping the on-site engineer to effortlessly zero in on what needs to be fixed and how.
The benefits are increased productivity for end users, and complete knowledge capture of service procedures to help field service companies overcome the challenges of an aging workforce, a shortage in trained professionals, and increasing MRO complexity.
“The field service industry has been eagerly awaiting the arrival of AR solutions,” said Evyatar Meiron, CEO of Fieldbit. We are delighted to be able to add value to ClickSoftware customers by delivering a faster, more effective field service once the workforce arrives on site. The new partnership will also enable ClickSoftware to optimize the deployment of field service teams, for the benefit of end customers.”
GreenRoad is a global leader in fleet performance management solutions, helping organizations achieve greater productivity and improved safety and performance through real-time actionable data. GreenRoad’s advanced technology and analytics help organizations of all types improve driver safety, increase operational efficiencies, and maintain corporate and regulatory compliance while reducing overall risk. GreenRoad engages drivers directly to generate meaningful, lasting change through real-time, in-vehicle feedback and highly effective change management methodology.
“We are delighted to partner with ClickSoftware as they have a sterling reputation as the most reliable and effective field service management solution available for organizations worldwide,” commented GreenRoad CEO, Zeev Braude. “At a time when field service organizations are being asked to optimize their operations even further, while keeping a keen eye on overall safety of the employees, we see the combination of ClickSoftware and GreenRoad as a great resource to tackle this ever present and growing challenge."