Field Service News, Europe’s leading business magazine dedicated to the field service industry, today announced its top 20 industry influencers in field service for 2017. We’re proud to announce that our CEO, Tom Heiser, is featured on the list.
2017 marks the "Top 20 Field Service Industry Influencers" list's third year, a list that is decided by a committee of industry experts. The list celebrates individuals who have been improving the field service industry in the past year, and are expected to continue to do so in the future.
This is the first year that Tom was featured on the list since joining ClickSoftware in 2015. It is great to see him already being recognized as a leader in the field service industry. Tom has over three decades of operational and executive technology leadership experience, and is proven leader in implementing strategies and tactics focused on improving the overall customer experience.
During his tenure at ClickSoftware, Tom has led many organizational changes, as well as rapid growth and innovation, including the launch of Click Field Service Edge—our cloud-first solution for field service organizations.
Commenting on his inclusion in the top 20 influencer list, Heiser said: “It’s great to have been recognized as a key industry influencer. Everything that we’ve been able to achieve in the past year and a half is testament to the innovative spirit of the ClickSoftware team. This continued innovation gives our customers more creative ways to optimize for operational efficiencies, business goals, and even customer experience.
He continued: “We’re challenging our customers to rethink what’s possible. Service organizations are moving from being cost centers to driving customer satisfaction, growing revenue, and delivering excellent customer experiences. For example, or recently launched Customer Engagement Module provides Uber-like visibility into technician arrival—one customer saw a 35% drop in appointment no-shows. It’s just one of the many ways we help our customers delight their customers. Our unique history in field service gives us a strong vantage point for watching where customer engagement is heading. We can marry our technology with that market vision and keep strengthening ClickSoftware’s position as an industry leader.”
Check out the full list of field service influencers here.