Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focus on providing exceptional installation, preventative maintenance, and repair experiences.
Prior to upgrading to Click Field Service Edge, Bosch was using an older version of ClickSoftware technology. While the software was operationally effective, Bosch sought an upgrade that would refresh their user interface and address process gaps that had developed over time. Likewise, they wanted field service scheduling software fit to impress their customers, who demand appointment accuracy and fast service.
Field Service Manager Rudy Rooman and Tactical Planner Leen De Wit mentioned some of the benefits of upgrading to Field Service Edge (FSE):
- A centralized log makes troubleshooting easier
- Clean and easy-to-navigate user interface
- Quick, simple, and seamless migration
According to Rooman, the Bosch team is happy about the updates and praise the upgrade’s value. Rooman and De Wit were also pleased with the support they received from ClickSoftware. They agreed that the migration process went smoothly because the ClickSoftware team took the time to understand their business.