Field service management is a broad field that encompasses managing remote teams and fleets, managing shift work, handling field sales, creating optimized schedules, and connecting field service workers, managers, and back-end systems regardless of location. In some cases, field service management includes enterprise mobility and the need for mobile apps that provide visibility, but more importantly, that add value. Companies, organizations, and enterprises make use of field service management software to schedule and dispatch field service teams, optimize business practices, and complete more calls at every turn. Top performing field service management software solutions automate the process so that companies manage their service business as efficiently as possible, and in turn boost their bottom lines while making customers happier.
Because there is so much involved in field service management, you may want to know more about it or may need some information from industry leaders and experts. That’s why we at ClickSoftware have rounded up 50 of the best field services management presentations and slide decks available today. Learn from the experience of others in field service management by viewing the presentations and slide decks that are most relevant to your needs, and then adopt some of the best practices other companies are utilizing to optimize their field service operations. Please note that while we have listed our best field service management presentations and slide decks here, in no particular order, we have included a table of contents so that you can jump to the presentations and slide decks that are of most interest to you and your field service management situation.
Mobile 722 Consulting is dedicated to productivity and efficiency in remote workforce management. Their field service slide deck, Field Service Best Practices, focuses on field service operations, including how to offer the best service for the lowest cost.
Three key points we like from Field Service Best Practices:
- Field service management operations need to focus on people, process, and technology to do more with less
- Technology solutions include an operational management information system, a mobile workforce application, and integrating front end, operations, and back end with a CRM solution
- It is important to use real data an observations when implementing field service best practices
TCSJohnHuxley is a leading manufacturer and supplier of end-to-end live gaming solutions and services. They offer Achieving End to end Field Service Management, a field service management presentation, by Rob Burgess, European service manager for TCSJohnHuxley, which highlights various reasons for updating service management to automated systems.
Three key points we like from Achieving End to end Field Service Management:
- With manual entry and reporting, organizations do not achieve end to end visibility and do not receive alerts when issues arise
- Planned maintenance cannot be optimized with manual entry, which leads to poor efficiency
- Service management project goals should include meaningful reports, complete end to end visibility, and blending reactive and planned jobs with automated scheduling and optimized schedules in real time
We at ClickSoftware are leaders in field service management, both in the cloud and on premises. One of our field service management slide decks shares the insights we gained when we posed a question to 14 business field management software experts: “What’s the single biggest mistake executives make when buying field service management software.” This field service management slide deck should help you to learn more about the though process involved in the field service management software shopping process and how executives in the market for such software can avoid the most common mistakes when purchasing it.
Three key insights we like from 14 Experts Share Top Mistakes Made in Field Service Management Software Buying Decisions:
- “When using field service management software, executives miss influencing where labor generates income and increases cost. Too often, workforce management systems are seen as transactional (input/output/workflow) applications rather than systems to channel labor activity and actually control what goes on.” ~ Lisa Disselkamp, Deloitte Consulting LLP
- “We hear this on a regular basis. Is IOS, Cloud, Android, or Windows the right solution to purchase? We always recommend our clients to focus on business needs first, and technology as secondary. It’s definitely a lot less sexy to focus on business processes than to look at the latest iPhone or Android device.” ~ Edward Ip, POS.com
- “Many companies are wowed by the dizzying number of features a software has to offer, and right away think that having more features will automatically result in higher performances/efficiency within their company. Companies need to only buy software they need now and will use in the immediate future. Overbuying on service will quickly drive up the costs.” ~ Reuben Yonatan, GetVoIP
OIES is a business development and consulting firm that specializes in machine to machine (M2M), the Internet of Things (IoT), and Big Data. OIES Consulting CEO Francisco Maroto presents OIES: M2M Integrated with Field Service Management, a field service management slide deck, that covers the challenges and benefits of integrating M2M and IoT in field services, information about the M2M-field service ecosystem, and M2M-field services use cases.
Three key points we like from OIES: M2M Integrated with Field Service Management:
- One of the best ways to address the challenge posed by an aging workforce and losing knowledgeable, skilled workers is to integrate M2M with field service management
- Benefits of integrating M2M with field service management include reducing unwanted customer downtime with better alerts, improving first-time fix rates with better diagnostics and more visibility of devices, and reducing on-site visits for staff and the associated travel costs
- Integrating M2M with field service management results in a more proactive field service model
PTC offers technology solutions that transform the way organizations create and service products across the entire product lifecycle. Their field service management slide deck, 8 Things to Know About Field Service Management, demonstrates how an optimized field service management solution minimizes service complexities of service events in the field and before service events even occur.
Three key points we like from 8 Things to Know About Field Service Management:
- Effective field service management involves the right service technician, getting to the right place at the proper time, having the right service knowledge at the point of service, and using the right parts, tools, and information to solve the service issue correctly the first time
- By maximizing product uptime, companies minimize service costs, increase customer value, and optimize service profitability
- The top three field service management errors include unavailable parts, improper issue diagnosis, and unnecessary parts going to waste
TechNavio consists of a team of more than 300 specialized market research analysts who continuously monitor and evaluate the pulse of the global market landscape. Their research and actionable market insights help enterprises of all sizes start, expand, and diversify their business. That’s why their field service management slide deck, Global Field Service Management Market 2014-2018, is such a valuable field service management resource: it shares TechNavio’s analysts’ forecasts of the global field service management market through 2018, which is projected to grow at a CAGR of 12.33% over the period 2013-2018.
Three key points we like from Global Field Service Management Market 2014-2018:
- Field service management software offers organizations several benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction
- Field service management software solutions provide increased management visibility in field operations, which enables enterprises to quickly recognize and address revenue-generating opportunities
- One major market driver of field service management (FSM) software is the emergence of SaaS-based FSM solutions, just as one trend in FSM is the emergence of mobile FSM
ReportsnReports offers an online library of more than 500,000 in-depth market research reports on more than 5,000 micro markets. In January 2015, they published their field service management slide deck that reports on field service management market by solution, by service, by deployment type, by user type, by industry, and by region, as a global forecast through 2019.
Three key points we like from Forecast Field Service Management Market (Dispatch, Inventory Management) to 2019:
- Field service management plays a critical role in enabling organizations to centralize and manage their various service operations, including work order management, mobile field workers, task scheduling, materials dispatching, and more
- The FSM market is being driven globally by the growing demand for improved customer satisfaction, demand for enhanced and efficient productivity, increased operational costs, and the need to provide a better customer experience
- Major vendors of FSM, including Xora, Inc. (by ClickSoftware), help large enterprises as well as SMBs to implement field service management solutions to serve their customers better and in a more cost effective way
IFS, a global enterprise software vendor, provides business software through a single solution to help companies get a better return on investment. Their field service management slide deck, ERP’s Impact on Field Service, explains why management and field service technicians look to enterprise resource planning (ERP) to provide visibility into customer data, to promote standards, and to schedule resources.
Three key points we like from ERP’s Impact on Field Service:
- Field service employees seek an ERP in order to gain quicker access to data and to improve customer service
- 27% of the best-in-class ERPs have mobile apps for field service to manage orders, schedule, and inventory
- 40% of best-in-class provide ERP mobile access to field service professionals
As leaders in field service management, both in the cloud and on premises, ClickSoftware understands how global mobile operating systems benefit users. In fact, our field service management slide deck shares the insights we gained by collating data supplied by customers considering the choices that are being made in relation to the mobile operating systems companies roll out to staff. The slide deck summarizes that data across the vertical markets in which ClickSoftware customers operate, plus provides analysis of it on a geographical basis.
Three key points we like from Global Mobile Operating System Insights for Field Service Management:
- 45% of customers currently offer a Bring Your Own Device program for employees, as 86% of them use either an Android or iOS operating system
- In 2014, 54% of new customers are using a cloud field service management solution
- In North America, 75% of customers are on smartphones using CllickSoftware
Avaali is a professional services company located in Bangalore. Their field service management slide deck, Trends in Field Service Management, details the ways in which field service management solutions enable enterprises to gain information from field staff in real time, along with contextual data, to create more efficient employees and happier customers.
Three key points we like from Trends in Field Service Management:
- Mobile field service management solutions result in lower manpower costs, as employees no longer need to enter data manually
- Mobile FSM increases productivity because the application serves as a single point of reference for information including customer contact, products, service details, work orders, and more
- Reduce travel costs with optimized routes, created by mobile FSM
KellyOCG (Kelly Outsourcing & Consulting Group) strives to make workforces a strategic asset, and they offer their field service management slide deck, How to Deliver Better, Leaner Field Service, to help organizations in the medical device industry achieve that goal. One of the challenges facing suppliers of medcial devices is properly installing and maintaining those devices, especially in light of recalls, product upgrades, government mandates, and schedule quality checks and repairs. Outsourcing the field service task in the medical device industry may be the answer.
Three key points we like from How to Deliver Better, Leaner Field Service:
- Medical field service teams that provide a one-stop approach to field service streamline the process end to end
- Field service teams that are part of a larger global outsourcing organization have more resources at their disposal, to streamline routine and remedial maintenance tasks
- Customized approaches to field service engineering solutions are more productive and efficient
Sponsored by Moxie Software, TSIA (Technology Service Industry Association) hosted a webinar detailing Canon USA’s best practices for field service. This field service management slide deck explores how Canon has had a major impact on customer satisfaction and incremental revenue by arming their more than 15,000 service professionals in the field with a robust knowledgebase in order to shift to a preventative and proactive service model.
Three key points we like from TSIA Webinar: Canon’s Best Practices for Field Service:
- Knowledge transforms every field tech into an expert on any product
- Mobile tools for field service techs provide real-time content at any time, and lead to increased customer satisfaction
- Mobile tools also drive onsite sales for field service reps and techs
Realise Data Systems, a business solution technology provider, offers data tracking applications for data quality and compliance. They also offer the field service management slide deck, The Power of Social Media in Field Service, to highlight the ways in which social media help field service organizations provide top-notch customer service to clients.
Three key points we like from The Power of Social Media in Field Service:
- Field service organizations may proactively address customer concerns and complaints, or acknowledge positive feedback, on social media
- Field service organizations are able to communicate in real time with customers through social media
- Field service organizations often offer easy access to promotions and coupons on social media
PTC offers five key takeaways from the Strategies for Growth 2014 survey results and statistics, in this field service management slide deck. PTC emphasizes the importance of using a connected products service strategy to gain five key benefits of connecting the service organization’s people, products, and technology.
Three key facts we like from Why Now is the Time to Connect Your Service People, Products & Technology:
- 97% of service organizations plan to use their current solution plus a connected products solution in the next year
- 85% of the enterprise marketplace claim remote equipment access and real-time data access as being of high importance to the efficiency of their service organization
- Four factors are driving connectivity among service organizations today: the need to improve organization productivity and efficiency, customer demand for quicker response and resolution time, customer demand for improved asset availability, and customer demand for improved service performance
PTC recognizes the importance of optimized planning in increasing service profitability in this field service management slide deck. As they put it, the best service outcomes happen only when you plan for them.
Three key points we like from Increase Service Profitability with Optimized Planning:
- Service planning is a challenge because of several issues: cultural challenges, fragmented technology/automation infrastructure, lack of focus on service across the company, inadequate visibility into performance, and lack of collaboration across service and other business functions
- Eliminate the “one size fits all” service mentality that often results in the inability to predict when and where a service need will arise and the inaccurate diagnosis of problems
- Optimized planning allows field service organizations to manage risks and challenges to get the best service outcomes, including anticipating, forecasting, and positioning service resources; adapting processes for effective service responses; and measuring real-time service performance
PTC explains that best-in-class manufacturers are shifting from producing and selling products to selling outcomes in this field service management slide deck. By utilizing research from Oxford Economics, PTC “validated the existence of a Service Continuum – a predictable model of service transformation that companies follow as they evolve toward advanced services offerings to improve revenue, profit margin, and customer value.”
Three key points we like from The Predictable Journey of Service Innovation:
- The most successful field service organizations consider their mission to be helping customers
- Best-in-class field service organizations demonstrate strong, globalized service leadership and measure results based on resolving customer problems
- Obstacles to service innovation include too many logistical issues, a lack of centralized processes, too few resources to take service in-house, and talent acquisition and retention
A unique field service management presentation, How to Be a Really Terrible Field Service Organization is Realise Data Systems’ tongue-in-cheek analysis of field service organization practices. The field service management presentation becomes powerful when field service organizations take a look at the non-examples and consider whether they are guilty of committing any of the errors.
Three key points we like from How to Be a Really Terrible Field Service Organization:
- Field service organizations cannot rely on map apps to get field technicians to customer sites
- Field service organizations should not rely on Excel to schedule all of their field technicians and employees, or require them to visit the office to pick up printed schedules each day
- Field service organizations, and especially call center reps, must put customer service first
Tata Consultancy Services (TCS) is a leading IT services, business solutions, and consulting company that is part of the Tata Group. Their field service management slide deck presents Mobile Geographic Information System (GIS) and a look at its features and business benefits for the field service industry.
Three key points we like from Mobile GIS – Enabling Field Workers and Managers:
- There are three overarching challenges in field operations: time consuming and slow processes, supervisor control issues, and management issues
- A mobile GIS allows for geo-coding service, geo-processing service, and routing service
- A mobile GIS gives field service techs the ability to search by address or landmark, get a street and aerial view, get traffic and weather updates, attach videos and photos, save locally or sync to the server, and more
Pristine builds visual collaboration tools for the hands-on workforce so that experts can be more efficient. Their field service management slide deck emphasizes the need for field service organizations to make the switch to proactive service with essential tools involving IoT, Big Data, and live video supporting their work.
Three key points we like from Proactive Maintenance Drives Customer Success:
- Field service organizations need to move away from the traditional break-fix model
- ClickSoftware surveys show that prolonged service wait times cost US companies more than $100 billion each year
- Field service organizations need to demonstrate commitment to customers’ success, as customer experience has become king
Pristine offers a presentation on mobile field service and smart glasses in this field service infographic. Using 2013-2016 statistics, Pristine shows how mobile field service and smart glasses are revolutionizing field service organizations.
Three key facts we like from Field Services Smart Glasses Infographic:
- 80% of field service organizations say mobile field service is required to improve staff efficiency and speed
- 44% of service organizations report mobile field service is required due to competitive pressures
- In 2017, smart glasses may begin to save the field service industry $1 billion per year
Salesforce helps organizations connect to customers on a whole new level. They share their customer service trends from more than 1,900 industry leaders in this service slide deck that has large implications for the field service industry.
Three key points we like from 2015 State of Service:
- Service plays a central role in an integrated customer success platform
- High-performing service teams are those that consistently keep up with customers’ changing expectations
- Service teams increasingly measure performance in terms of case efficiency and strive to drive down costs while keeping customers happy
Operational Excellence Consulting works to help organizations work smarter and grow faster. Their field service management slide deck explores the challenge of meeting rising customer expectations and delivering excellent service and offers suggestions for teaching staff how to manage their emotions and deliver professional, personalized service to every customer every time.
Three key points we like from Delivering Service Excellence:
- Field service organizations must instill in field service technicians and professionals the importance of delivering excellent customer service
- Proper training is the key to equipping field service technicians and professionals with the techniques and skills they need in order to provide excellent service
- Field service technicians and professionals should be able to effectively identify customer condition and establish rapport, determine customer needs and expectations, and use productive communication techniques
Managing Remote Teams
Shane Pearlman, CEO at Modern Tribe Inc., runs a fully distributed team of between twenty and forty creatives. He imparts his experiences, expertise, and insights to field service management organizations in his slide deck on managing remote teams, Leading Without Seeing: Managing a Distributed Team. His presentation explores the concept that managing remote teams is both a science and an art.
Three key points we like from Leading Without Seeing: Managing a Distributed Team:
- Challenges for distributed teams include leadership, accountability, synchronicity, trust, culture, isolation, and balance
- There are some advantages to managing distributed teams, including minimal infrastructure, cost savings, work-life balance, and increased individual control
- Clear feedback for remote teams is a must
Weekdone offers a weekly employee status reporting and feedback service that enables teams to share plans, progress, and problems. Because Weekdone is focused on remote teams, they provide excellent tips for successfully managing a remote team in this field service management slide deck.
Three key points we like from 10 Commandments of Managing Remote Teams:
- By 2018, 43% of the US workforce will work from home
- Choosing remote workers with the right attributes (self-motivated, good communication skills, willingness to write and distribute status reports, capable of working under minimal supervision) is critical to managing remote teams successfully
- Managers of remote teams must be engaged if their workers are going to be engaged
InterQuest Group is a specialist web technologies, analytics, IT, and digital recruitment group that provides contract and permanent recruitment services worldwide. Their managing remote team slide deck emphasizes the importance of managers organizing remote teams effectively and offers tips for managing remote teams as effectively as possible.
Three key points we like from IQ Management – Managing Remote Teams:
- One challenge of managing remote teams is the difficulty in tracking workers’ progress and keeping them motivated when you don’t see them on a regular basis
- Managers need to have trust and faith in their teams, that they will work enthusiastically and efficiently even though you don’t see them
- Remote team managers need to be clear in their expectations of remote team members so you don’t need to be reminding them of tasks or keeping tabs on their progress at all times
Mikogo offers free screen sharing software and is a solution for remote teams. Their remote team management slide deck, How to Effectively Manage a Remote Team, offers twelve best practices for keeping a remote team focused, productive, and positively minded. Serving as a guide for those who manage remote teams, Mikogo’s remote team management presentation encourage positive working relationships, enhance team productivity, and position remote teams and managers for success.
Three key points we like from How to Effectively Manage a Remote Team:
- Hire the right people for remote work experiences; they should be independent, responsible, enterprising candidates
- Document questions and answers as you go along, in addition to ensuring your remote workers have a clear understanding of goals and objectives
- Schedule regular calls and meetings to ensure frequent communication
Citrix GoToMeeting, a tool for remote work teams, creates simple, powerful connections for small and large groups. Their remote team management slide deck explores the ways in which managers are facilitating remote work cultures, now that flexible work is a staple in nearly every field.
Three key points we like from 3 Ways Managers Can Facilitate Remote Work:
- Managers facilitate remote work by taking advantage of communication tools
- Remote work managers must have clear work policies in place
- Mangers of remote teams need to work hard to instill a sense of trust and responsibility so that employees feel loyal to managers and work
OperationsInc is a leading HR consulting and outsourcing firm providing hourly HR solutions to businesses of all sizes. President and CEO of OperationsInc, David Lewis, in conjunction with eCornell, presents strategies for organizing a remote work culture to get results and developing a leadership plan to drive results in this remote team management slide deck.
Three key points we like from Lead Your Remote Workforce to Success:
- Utilizing an instant messenger tool such as Lync or another secure system is an important piece or managing remote teams, to allow for more instant communication and monitoring and to know when workers are active on their systems
- Remote work, or working from home, must be done when management agrees; in other words, workers cannot opt to work from home without management approval
- Consider establishing a way to initially track or measure remote workers’ results and productivity
PMInstitute provides membership, advocacy, and professional development for the project management profession. Ken Tomlinson, PMI France president, offered some tips for managing distributed teams in his presentation at the Region 8 Leadership Meeting in Madrid, Spain, in November 2015.
Three key points we like from Managing Distributed Teams:
- Remote team management requires managers to accommodate differences in culture, working hours, time zones, local conditions, and languages
- Managing remote teams should include annual in-person team meetings for the purpose of meeting to discuss goals and plans and create a sense of community for remote workers
- Make every effort to get to know remote team members and to let them get to know you
TMA World is a training company that specializes in developing the skills people need to succeed in “the borderless workplace.” They offer tips for managing remote workers in their remote team management slide deck, which also explains that poor remote worker performance often is due to failures in remote team management.
Three key points we like from TMA World Blog 2013 Managing Remote Workers – Some Tips:
- Managing remote teams should involve a great deal of manager engagement and communication
- Mangers of remote teams should ensure that there is a clear, strategic purpose for remote work
- Remote team managers should remain connected and engaged with remote workers and build relationships, rather than simply assigning tasks, so that trust and a sense of mutual obligation may be established
ShoreTel provides simple phone systems and unified communications solutions for the cloud and on premises. They also offer this remote team management slide deck, 9 Tips for Running a Successful Meeting with Remote Workers, that offers suggestions for hosting a remote meeting successfully, from creating the ideal agenda to soliciting helpful feedback from attendees.
Three key points we like from 9 Tips for Running a Successful Meeting with Remote Workers:
- In an age when American business people hold approximately 11 million meetings a day, employees who work remotely from home have 25% less stress and are up to 20% more productive
- Remote meetings must be as engaging and productive as those that occur in person
- Keep meeting agendas short, simple, and focused
JumpCloud is a directory as a service (DaaS) that securely connects employee identities to IT resources, including devices, apps, and networks. Their remote team management slide deck is geared toward business owners and IT admins who are charged with ensuring their in-office and remote employees have the IT resources they need while maintaining structural security.
Three key points we like from Manage Remote Workers Better in 3 Easy Steps:
- Without proper security, remote working at the least is a hassle to manage and at the worst exposes businesses to security breaches
- Companies and managers of remote teams need to gain management and control of remote devices to ensure security with bridging technology
- Employ directory services to gain new security powers, including rotating passwords, account lockout, local firewall configurations, browser privacy, and security settings
Tech Toronto (TechTO) is a group representing Toronto’s tech community. Their slide deck on managing remote teams is part of a presentation by Bram Warshahsky of 5Crowd, a technology-enabled ad agency. Warshahsky manages a remote workforce, and he shares his strategy for making things work smoothly and building a culture even though the team is spread out around the world.
Three key ideas we like from 3 Ideas for Managing Remote Workers:
- Be mindful of the hierarchy of communication
- Invest in a digital-first culture
- Pay your remote workers on time, to build trust
A remote staffing company, Focusinc knows a thing or two about managing remote teams. Their slide deck seeks to explain that distance is not a problem for remote teams, as long as remote team managers adopt their strategies for virtual assistant management.
Three key points we like from Managing Remote Staff Made Easy:
- Quantify as much as possible, because it’s easier to manage what you can measure
- Practice open communication and consider scheduling a time each week when you can agree on goals and resolve issues with remote workers
- Put less pressure on remote workers for hitting specific targets, because they will perform better when you do so
VDC Research Group is a leading marketing intelligence and advisory firm that works with technology leaders to develop strategies to drive growth. Their remote team management slide deck is a webcast-inspired presentation featuring VDC’s David Krebs. Krebs discusses mobile worker trends, enterprise mobility penetration, the top mobility investment concerns, and device and security management requirements.
Three key points we like from Mobile Worker Trends: Fears of Managing an Increasing Mobile Workforce:
- Remote workers become more capable through real access to business critical information
- There is a greater number of organizations making enterprise applications available on company issued and personal devices
- For the majority of companies, better management of mobile devices is a top issue
Microlise provides its vehicle tracking, telematics, and ePOD solutions to the word’s largest vehicle and heavy machinery manufacturers, rental fleet, and logistics fleet operators. They also hold the Microlise Field Service & Fleet Conference, during which DHL’s efficiency program manager Alan West offered this presentation on what the field service sector can learn from haulage.
Three key points we like from What Can the Field Service Sector Learn from Haulage?:
- Size and complexity often pose a challenge to fleet managers and field service managers alike
- It is nearly impossible to make engagement mandatory
- It is important to set realistic goals for both fleet drivers and remote workers
Stephen Watson, director of product for Microlise, shared this fleet management presentation during the Microlise Field Service & Fleet Conference 2015. The goal of the presentation was to show fleet managers how to engage and empower their fleet operators, which is applicable to field service management and technicians and employees.
Three key points we like from Engaging with Drivers Using Telematics:
- Today’s advanced telematics provide insight on appropriate use of vehicles, driver performance and productivity, economy, and safety
- Telematics serve as an enabler for fleet optimization
- It is important for organizations to support bottom-up driver/engineer engagement, especially because of the nature of remote work
Full of mobile experts, Sprint Business is a knowledgeable partner that recognizes the unique experience of all businesses. Their enterprise mobility slide deck demonstrates how mobile forms help organizations close the information gap between what their people need and where they are. The goal is to create a more productive field service workforce, better customer service, and higher business profits.
Three key points we like from Turn Your Mobile Teams Into Superheroes with Mobile Forms:
- When field service reps and techs have access to information in the field, fast, customer service improves and so does the company’s bottom line
- Organizations often lose sight of the fact that field service professionals want to be productive and make customers happy but often can’t because they lack pertinent information in the field
- Tablets and smartphones, coupled with pre-set mobile forms, guide field service professionals through the tasks to ensure they collect all of the necessary data and take photos so the head office and suppliers know what is needed to finish a job
39. The Five Nightmares of Mobile Security and Management
Of course, enterprise mobility is a key component of field services management. But, enterprise mobility solutions pose major security nightmares for the professionals who are responsible for managing diverse devices, applications, and content. Sprint Business presents the five most important mobile security and management challenges in this enterprise mobility slide deck, along with strategies for avoiding them.
Three key points we like from The Five Nightmares of Mobile Security and Management:
- Mobile devices and apps help to increase employee productivity and meet customer needs
- Enterprise mobility gives field services professionals and remote workers access to corporate apps, data, and intranet from anywhere, any time, so that they always have the information they need and always are able to work
- Enterprise mobility also makes organizations vulnerable to lost data, damaged reputations, regulatory penalties, and potential lawsuits
GigaOM, a leading global voice on emerging technologies that delivers insights on disruptive companies, people, and trends, offers this enterprise mobility management (EMM) slide deck from Cormac Foster, GigaOM research director. The GigaOM Research Sector RoadMap: Enterprise Mobility Management presents a report outlining key trends disrupting the enterprise mobility management market, weighs their relative importance to the overall market, and examines which vendor strategies and toolsets are most likely to adapt.
Three key points we like from GigaOM Research Sector RoadMap: Enterprise Mobility Management:
- Enterprise mobility management addresses specific concerns, including those relating to new potential security challenges, device ownership and carrier relationships, and mobile users’ expectations
- Five trends will disrupt the enterprise mobility market and create opportunities for vendor competition: platform proliferation, continued enterprise distribution, the increasing importance of compliance, risk and governance, the emergence of EMM as an IT management system, and demand for value-driven metrics
- The EMM market changes so rapidly and user requirements are unique and fluid, so there rarely is one best provider
Pomeroy is a provider of high quality managed IT infrastructure services, professional and staffing services, and a full range of procurement and logistics services. Their enterprise mobility slide deck, Building a Successful Enterprise Mobility Roadmap, explores just how disruptive enterprise mobility is to organizations and examines why now is the time to create a roadmap for your organization’s mobility efforts.
Three key points we like from Building a Successful Enterprise Mobility Roadmap:
- Gartner predicts that soon 40% of the workforce will be mobile and 70% of customers will interact with organizations on a mobile device
- 77% of CIOs plan to allow personal devices to access data and apps
- Organizations must determine their business and IT readiness for enterprise mobility before they can create a successful enterprise mobility roadmap
Jesper Rhode is CMO and head of marketing at Ericsson in Latin America. His enterprise mobility presentation, BYOD and Enterprise Mobility Management, explores how consumerization has played a part in enterprise mobility management.
Three key points we like from BYOD and Enterprise Mobility Management:
- Field service professionals and other remote workers look to enterprise mobility as a solution for getting their work done more quickly
- Organizations are responsible for managing and securing enterprise mobility including mobile devices, apps, and content
- Some organizations choose turnkey solutions that include mobile security, SaaS delivery, and managed services to solve their enterprise mobility management challenges
As the world’s first end-to-end mobility company, DMI combines the skills and services that are necessary for delivering mobile enterprise solutions. Their enterprise mobility slide deck, Top 8 Enterprise Mobility Trends 2015, takes a look at the enterprise mobility trends for 2015 based on insights from customers, research, and other sources.
Three key points we like from Top 8 Enterprise Mobility Trends 2015:
- Mobility is transforming the enterprise, as employees and customers are able to spend more time on work and less time on administrative tasks at their desks
- BYOD is inevitable, as employees want to upgrade to the latest iOS and Android devices and wearables, so organizations must be prepared to securely manage applications and content
- Field service professionals and remote workers increasingly are choosing tablets over laptops
KPMG operates from nearly 90 offices with more than 26,000 employees and partners throughout the United States, so they understand field services management, managing remote teams, and enterprise mobility. In fact, their enterprise mobility presentation, Enterprise Mobility: Enabling the Mobile Workforce, highlights the benefits of enterprise mobile solutions for the field service sector.
Three key facts we like from Enterprise Mobility: Enabling the Mobile Workforce:
- While 55% of business leaders rank mobility at the top of their list of strategic priorities, less than half have a comprehensive mobile strategy
- 47% of key decision makers cite that support of a mobile workforce is a key area of priority
- Enterprise mobility allows for remote login for work, electronic recording in the field with real-time updates, electronic records of compliance reporting, and more for increased productivity not only of field service professionals and remote workers but also of data accuracy
AppStudioz has delivered more than 1400 apps to 450 clients all around the world, as it seeks to change the world through mobile app experience. Their enterprise mobility slide deck, Enterprise Mobility Solutions & Services, explores how enterprise mobility offers security, compliance, and support for mobile enterprises.
Three key facts we like from Enterprise Mobility Solutions & Services:
- Only 11% of end users access business applications from the corporate office 100% of the time
- The BYOD market will increase to $181 billion by 2017
- By 2017, half of employers will require employees to use their own devices for work
Emergence Capital is a leading venture capitalist firm that is focused on SaaS and enterprise cloud applications. Kevin Spain offers insight into mobile enterprise trends in this Emergence Capital slide deck, which also reviews the current state of the enterprise mobile market and shares predictions about where the market is going.
Three key points we like from Mobile Enterprise Trends 2015 – Emergence Capital:
- Enterprise mobility should matter to organizations because workers love it, BYOD is taking hold, there is more money available for mobile, the there are apps available for solving a range of business challenges
- The number of mobile enterprise application companies has grown by 20% in the last year
- User engagement and development efficiency appear to be “pain points in mobile”
Justin Roff-Marsh is founder of Ballistix, which provides outsourced sales operations to mid-sized organizations, especially manufacturers and tech companies. His field sales presentation, The Death of Field Sales, introduces the inside-out approach to the design and management of the sales process.
Three key points we like from The Death of Field Sales:
- The traditional sales process is breaking down because salespeople own accounts but operate as autonomous agents
- Sales organizations and sales people need to challenge the assumptions that sales is an outside activity and sales is an individual pursuit
- Sales need to be thought of as an inside function and as a team endeavor, with field specialists working on the outside
Anup Soans, editor at MedicinMan, offers this field sales management slide deck, Pharma Field Sales Force Excellence, for pharma brand managers, pharma key account management, medical reps, field sales managers, and those charged with field force excellence and sales force effectiveness. Featuring an issue of Medicin Man focused entirely on field services, the slide deck offers best practices, strategies, and case studies on field service management for pharmaceuticals, but they may be applied to nearly any sector.
Three key points we like from Pharma Field Sales Force Excellence:
- Listening is a key to field sales management
- The more successful field sales professionals are, the more effective a company’s sales strategy becomes
- No written guideline exists for becoming salesperson of the year; the solution is to practice good salesmanship and let the rewards come
Blackdot is a global management consultancy that specializes in improving the effectiveness of large B2B sales forces, so that clients achieve more repeatable and predictable sales performance. Their field sales presentation, Sales Force Effectiveness Is Dead – Or Is It?, offers five suggestions for pharmaceutical sales to get back to the basics and see immediate increases in sales performance.
Three key points we like from Sales Force Effectiveness Is Dead – Or Is It?:
- Doctors, like other clients, are most concerned about the customer, rather than all of the bells and whistles technology has to offer when approached by field sales professionals
- It is critical in field sales that you understand what truly defines sales performance, optimize the call coverage model, fix broken linear sales models, manage your teams’ performance dynamically, and incentivize to drive behavior change
- Across all industries, on-target-performance is the most significant outcome-based key performance indicator of any team, yet pharma is the exception
Aktana is a sales and marketing analytics platform for the life sciences industry. They share CEO David Ehrlich’s presentation on how to ensure the successful execution of strategies through the field, from the EyeForPharma Sales Force Effectiveness Conference, as a field sales slide deck, to help others learn how to be more successful in field sales.
Three key points we like from Executing Complex Strategies Through a Field Sales Force:
- Mobile devices are one tool enhancing pharmaceutical field sales
- Field sales reps are wise to use Big Data and take advantage of real-time analytics
- Field sales reps only use technology tools that aid the sales process and increase their sales