ClickSoftware’s exclusive user conference is returning on September 16-18, and we couldn’t be more excited to meet with customers and prospects in Orlando, Florida. ClickConnect 2019 has an excellent lineup of speakers, many of them our customers sharing case studies, success stories, and field service management best practices. You’ll also hear from analysts, industry thought leaders, ClickSoftware experts, and a world-renowned futurist.
Topics this year include change management, customer and employee experience, service planning, optimization, mobility, and much more. Here are just five sessions (and a workshop) you won’t want to miss.
1. Keynote: Daniel Burrus
Wednesday, September 18, 9:30 AM – 10:30 AM
Daniel Burrus is one of the world’s leading technology forecasters and innovation experts and is a strategic advisor to executives from Fortune 500 companies. He’s a highly innovative entrepreneur, who has founded and managed six businesses—four of which were national leaders in the first year.
Burrus Research, his research and consulting firm, monitors global advances in technology-driven trends to help clients profit from technological, social, and business forces and uncover untapped opportunities. For the past 30 years, Burrus has established a global reputation for his exceptional record of accurately predicting the future of technological change and its direct impact on the business world. He helps leading executives develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact.
2. Endeavour Energy: Climbing Mt. Everest: A Journey to Field Service Delivery Excellence
Tuesday, September 17, 9:00 AM – 9:35 AM
Endeavour Energy is a supplier of electricity to 2.4 million people in households and businesses in Australia. Endeavour was under pressure to increase productivity and maximize competitiveness. They found the journey similar to climbing Mt. Everest. Starting with identifying the KPI’s that are important, clearly defining the goals, and putting the right team together, they realized this was just the start of the climb. Join Endeavour’s Scott Ryan to learn about the steps Endeavour Energy took and lessons learned along to the way to reach the summit with measurable productivity gains.
3. Fujitsu: How to Manage Change in 6 Weeks, Just Before Christmas
Tuesday, September 17, 10:40 AM – 11:15 AM
Fujitsu, a global information and communication technology (ICT) company, provides critical support to more than 50+ customers in Australia and New Zealand, including some of the regions’ largest retailers and Corporate Customers. Fujitsu was struggling to get the most out of their field service management solution due to a number of challenges, including a hybrid workforce, data quality and manual scheduling. Fujitsu’s Tony Grivell will discuss how they partnered with Click’s professional services to fine-tune business and scheduling processes to increase automation, productivity, and control costs.
4. DTE: The Benefits of a Common Platform for Multiple Lines of Business
Wednesday, September 18, 9:00 AM – 9:30 AM
DTE is an electric and gas utility that serves over 2 million customers in Michigan. In order to become more agile as a business, DTE made the strategic decision to consolidate the applications that support field operations for multiple lines of business to a single, cloud-based platform. They felt that this would speed time to market of both the initial deployment and future updates, along with the many business benefits of having a cloud-based field service management solution. Join Aditya Tallapally and Julie Sinishtaj as they walk us through the steps they took to deliver a new solution on an accelerated timeframe, and the associated lessons and business improvements achieved.
5. The Importance of Employee Experience in the Future of Work
Wednesday, September 18, 1:30 PM – 2:15 PM
Every organization needs engaged employees to grow and thrive, so why are the things that drive engagement so often overlooked and why does it matter now? For the same reason that transformational changes often fail. Human psychology is hard, and leaders struggle to understand what engages employees or makes them willing to embrace change. In this session, Forrester’s David Johnson will share insights from his seven years studying psychology and organizational behavior in large enterprises, and give you new ideas for keeping employees engaged through change.
Bonus: Effective Change Management Strategies Workshop
Monday, September 16, 1:00 PM – 4:00 PM
For most people, change is hard—whether it’s starting a new job, moving to a new home, or implementing a new technology that will alter business and work processes. From over 20 years in the market, we’ve learned that for most organizations, change management is an after-thought, rather than front and center when planning a transformation. In this workshop, we will share best practices and considerations for implementing change management at technical, organizational, and cultural levels through all stages of a project lifecycle. ClickSoftware’s Professional Services, Training, and Product Marketing teams will guide participants through a series of exercises, providing the necessary steps for an effective roll-out and encouraging idea sharing amongst attendees.
Check out the full ClickConnect 2019 agenda here. There’s still plenty of time to register, so we hope to see you at the Hyatt Regency Grand Cypress for three days of learning, connecting, fun, and all things field service.