Field Service Management Products & Services
Leading Field Service Management Solution
The experience that comes from powering billions of field service engagements and helping nearly a million field service management professionals do an exceptional job every day makes ClickSoftware the most comprehensive and knowledgeable partner for all of our customers’ service needs.
We continue to innovate and further build on 20 years of delivering the world’s leading mobile workforce management solution to hundreds of enterprise customers across the globe. It’s not only the technology and platform that have evolved and improved but our entire set of professional services offerings; from core schedule optimization, to mobility, and to enhanced customer engagement tools. ClickSoftware continually receives the highest ratings of all Mobile Workforce Management solutions from leading analysts and advisors for both our products and our services.
Click Field Service Edge
Click Field Service Edge (CFSE) is an innovative, market-leading field service management software solution, offered in a modular fashion to meet the needs of a wide range of organizations. CFSE is available in four editions, Essential, Professional, Professional Plus, and Ultimate, reflecting different base levels of capability. These editions are supplemented by additional modules. This gives field service management organizations the flexibility to adopt the features and functions they need, and to expand as their business requirements evolve.
Built on cutting-edge artificial intelligence, CFSE learns from every service engagement, providing real business insight, real operational intelligence, and does it all in real time.
Professional Services and Consulting
Having pioneered the Field Service Management category over 20 years ago, this spirit of innovation extends to ClickSoftware’s services organization as well. Our Professional Services team of over 250 project experts continues to fine tune processes and project management procedures to find efficiencies that drive rapid value for our customers. The result is a lean, agile and systematic approach to new solution integrations, as well as to incumbent customer upgrades and cloud migrations.
The value and quantifiable results realized by working with ClickSoftware Professional Services don’t end with the successful deployment of the solution—they start there. The ability to leverage our knowledgeable Professional Service resources is an exclusive asset to our customers, regardless of where they are in their customer lifecycle with ClickSoftware.
The journey starts with a discovery process in advance of implementation, rolls into the integration and deployment and then covers all aspects of post deployment services to deliver continuous improvement and service enhancements to the business.
ClickSoftware solutions are mission-critical for most of our customers. Wherever you are in the world, you will find a dedicated support team available in your time zone, ready to take on any challenges.
Going beyond simply supporting our customers, ClickSoftware Worldwide Support focuses on risk reduction, business continuity and value creation. We work collaboratively with our customers from the inception of the relationship to understand their support and service ecosystems, priorities, challenges and goals to deliver support services that cover the entire spectrum of customer needs.