Computer & Office Equipment

Efficiently meet service level agreements and reduce operating costs with ClickSoftware’s solutions for computer and office equipment.

In such a highly commoditized market where product margins are falling and growth is stagnating, differentiating is essential. To remain competitive, mobile field engineers must be on-site within the service level agreement and fix the customer’s machine at the first time of asking. Delivering excellent service is often the difference between a customer renewing their service contract or losing them to a more reliable competitor.

Innovation and Acceleration

Enable Measurable Results

Innovation that Accelerates Time to Value and Reduces Total Cost of Ownership

ClickSoftware enables hardware manufacturers and third-party maintainers to achieve real and measurable benefits to their business while excelling and satisfying their customers.

  • Higher Customer Satisfaction: Faster on-site arrival with a higher first-time fix creates happier customers and more contract renewals.
  • Better First-time Fix: Send the correctly skilled engineer to the job, fixing the equipment at the first attempt.
  • Reduce Response Times: Improve service level performance by continually re-optimizing the schedule to arrive on-site sooner.
  • Increase Engineer Productivity: Complete more jobs per engineer per day, growing your contract base without increasing costs.
  • Reduce Operating Costs: Optimal travel routes reduce travel costs and penalties for missed service levels.
  • Fewer Parts-per-call: Reduce costs by scheduling the right engineer to fix the problem without changing every part.

Read our case study to learn how IT company Unisys significantly improved productivity, increasing jobs completed per day by 40%.

Why Click Customers Moved to the Cloud