BURLINGTON, Mass., – March 20, 2019 – ClickSoftware, the leading provider of field service management software, today announced that Telecentro S.A., an Argentina-based telecommunications company, has selected ClickSoftware’s cloud-based mobile workforce management solution, Click Field Service Edge to improve the efficiency and effectiveness of all field service network employees who manage their network infrastructure.
Replacing a competing platform, Telecentro is adopting the cloud-based, mobile workforce management platform to improve real-time visibility into all network related field activity and receive real-time scheduling recommendations that best meet Telecentro’s business goals. Click Field Service Edge uses artificial intelligence (AI) to optimize and automate the entire scheduling and reporting process, enabling seamless interaction between service workers, dispatchers and back-office functions, and enabling higher levels of responsiveness to customer needs. Click Field Service Edge also delivers operational service reports and analytics that give instant insight into key field service performance indicators.
“We are driven by our customer service ethos and are confident that this innovative network field service management solution will increase customer engagement, and exceed customer expectations,” said Rodrigo Landaluce, President of Telecentro. “The fully optimized and automated scheduling features, as well as the flexibility of this system to respond to different business requirements, allows us to enhance the exceptional service our customers expect.”
"Telecommunications companies globally are looking to improve the customer experience, while still improving efficiency and effectiveness," said Paul Whitelam, Senior Vice President of Global Marketing at ClickSoftware. "We're delighted that our best-in-class field service capabilities will support Telecentro's customer focus while increasing operational visibility and reducing costs."
About Telecentro S.A.
TELECENTRO S.A. provides telecommunication services including; internet, telephony, and cable television services. The company is primarily focused in the Buenos Aires market and has been expanding their fiber offering. The company was founded in 1991 and is based in Buenos Aires, Argentina.
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.