Mitie, the UK’s leading facilities management company, has chosen Peacock Engineering to implement ClickSoftware’s scheduling solution, Field Service Edge, on a Software as a Service (SaaS) basis. Working as part of an IBM team, Peacock Engineering is also providing the services to integrate Click’s Field Service Edge with Mitie’s existing IBM Maximo Asset Management solution.
Improving Mitie’s work management processes, through the use of Click, will allow Mitie to improve its engineering maintenance services scheduling. It sees a move away from a semi manual scheduling and reactive task management, to a predictive, highly automated approach that evaluates optimal workforce assignment in real time. This will not only increase productivity but also deliver improved customer satisfaction.
“We are delighted that Mitie has chosen to work with us” said Roger Walker, Director of Peacock Engineering.
“It is an exciting project as part of our transformation programme. This will help us to maintain our competitive advantage in the market and continue to deliver the high quality of services our customers expect,” said David Cooper, Mitie CTIO.
About Peacock Engineering
Peacock Engineering Ltd was established to deliver a diverse range of Asset and Service Management solutions to asset intensive industries. Its Consulting team is made up of long standing Maximo professionals, each with an average of 12 years’ experience in the product and who, together, have amassed over 250 man-years of Maximo systems implementation experience. From this knowledge and practical application, a proven and trusted process-driven methodology has emerged. With the methodology in place, the ongoing challenge is to improve delivery efficiency and provide affordable solutions, using a mix of services and systems provisioning models, to meet a broad range of industry verticals.
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.