Lattelecom Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization
ClickSoftware drives improved customer experience, reduced costs for field service
BURLINGTON, Mass., – October 8, 2018 – Lattelecom, a leading Latvian technology and entertainment company, has selected ClickSoftware’s cloud-based mobile workforce management solution to automate and optimize its field service scheduling and customer engagement, to help reduce costs and improve customer experience.
Lattelecom will optimize the assignment of work to its field service technicians and provide increased visibility to customers into their service status, improving customer service levels and engagement. The goals for the telecom company include reducing travel between jobs and increasing the number of jobs each technician completes per day.
ClickSoftware’s mobile workforce management solution enables Lattelecom to drive improvements and optimize utilization of their field resources. The system optimizes and automates the entire scheduling and reporting process, enabling seamless interaction between service workers, dispatchers and all back-office functions. By leveraging route optimization including predictive traffic and live traffic updates, the company will significantly reduce travel and associated costs. Customer engagement tools send regular interactive notifications to customers throughout the service process, enabling Lattelecom to offer a differentiated service experience to their customers.
“Leveraging best-in-class field service automation helps telecommunication companies like Lattelecom address complex business challenges and ultimately improve customer experience by meeting and exceeding customers’ expectations,” said Mark Cattini, CEO at ClickSoftware. “Telecommunication companies globally are aiming to reduce costs, and moving to a cloud-based field service management solution allows Lattelecom to take advantage of the latest innovation seamlessly, and increase their business agility as their own product and service offerings expand.”
Lattelecom is the leading provider of technology and entertainment services in Latvia. The company offers integrated electronic communications and IT services, and it offers telecommunications, network design and installation services. Lattelecom also provides data transmission and IT infrastructure solutions, Internet and contact centre services, outsourced business process services, as well as owns TV channels, offers TV and VOD platforms, organizes Baltic eSports League and other entertainment solutions. In the Lattelecom Group there are Lattelecom, Citrus Solutions, Lattelecom Technology and its subsidiary, the early stage venture fund Overkill Ventures, Lattelecom BPO and its subsidiaries, Baltic Computer Academy, Helio Media and Data Experts.
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.
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