Burlington, MA, August 16, 2019 – ClickSoftware today announced that Gartner, Inc., the leading provider of research and analysis on the global information technology industry, has ranked ClickSoftware with the highest Product Score in the High-Volume & Volatile Schedules use case for the second year in a row in the latest Critical Capabilities for Field Service Management report[1].

“Our large base of global enterprise customers is already reaping the benefits of our cloud-based solution, Click Field Service Edge,” said Mark Cattini, CEO of ClickSoftware. “We believe being positioned with Gartner’s highest Product Score in High-Volume and Volatile Schedules confirms our ability to meet the challenges these leading service organizations face every day.”

ClickSoftware will host its annual user conference, ClickConnect, September 16-18 in Orlando, FL. For more information, visit the event page.

To get your copy of the Critical Capabilities for Field Service Management Report, go here.


[1] Gartner, Critical Capabilities for Field Service Management by Jim Robinson, August 12, 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ClickSoftware

ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence. 

For more information, please visit www.clicksoftware.com. Stay up to date with Click by following us on LinkedIn and Twitter.

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