ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for the 5th Time

ClickSoftware recognized by key industry analysts for completeness of vision and ability to execute

BURLINGTON, Mass.Nov. 9, 2016 /PRNewswire/ — ClickSoftware, the leading provider of field service management software, today announced it has been positioned in the Leaders Quadrant of Gartner’s 2016 Magic Quadrant for Field Service Management. This is the fifth consecutive year that ClickSoftware has been named a leader based on Gartner’s criteria, which included the ability to execute and the completeness of its vision.

“Field service is a major source of differentiation for our customers who want to deliver exceptional  customer experiences. We believe that our position in this year’s Magic Quadrant is the result of our unwavering dedication to redefining field service engagement,” said Tom Heiser, ClickSoftware’s CEO. “We work with our customers to build the most effective, and forward thinking solutions to address their toughest challenges, while driving them ahead of their competition and providing measured value for their customers.”

ClickSoftware is committed to being the most innovative field service management company, and to delivering solutions and experiences that accelerate time to value. To complement its existing on-premises software solution, in December 2015 the company launched Click Field Service Edge, a cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. The company is focused on driving optimized service and mobile workforce management for every role, in every size service organization.

To view a complimentary copy of the 2016 Gartner Field Service Management Magic Quadrant report, visit:

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ClickSoftware
ClickSoftware is defining field service engagement, empowering the world’s most customer-centric and demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. ClickSoftware is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware: the field service leader.

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SOURCE ClickSoftware