ClickSoftware Boosts Efficiency, Prioritizes Customer Experience Across Field Service Management

Company growth driven by strategic partnerships, product innovation and industry recognition

BURLINGTON, Mass.Dec. 4, 2017 /PRNewswire/ — ClickSoftware, the leading provider of field service management software, today announced notable highlights from the second half of 2017, with milestones ranging from enhanced capabilities for the company’s flagship offering, Click Field Service Edge, to a strategic reseller agreement with SAP. Industry recognition from Gartner positions ClickSoftware as a leader in Field Service Management (FSM) solutions. The recognition validates the company’s commitment to innovation in FSM and to delivering solutions and experiences that accelerates time to value for customers.

Exceptional field service has never been more critical as products and services continue to become more commoditized. Combined with research that finds 89 percent of companies see customer experience as the primary basis for competition, ClickSoftware expects ongoing innovation to fuel the customer experience trend. To keep pace, companies must apply customized tools for increasing process efficiencies, cost reductions and optimization across departments.

“Customer experience is the new battleground in every industry and the stakes have never been higher for service providers to meet customers’ substantial demands,” said Paul Whitelam, Group VP of Product Marketing at ClickSoftware. “Achieving a transformational customer experience is only possible by continuously disrupting the market with technology that’s smarter than the last. We continue to drive innovation and success for field services by optimizing solutions that maximize the efficiency and effectiveness for customers.”

ClickSoftware was positioned in the Leaders Quadrant of Gartner’s 2017 Magic Quadrant for Field Service Management* for the sixth consecutive time. The achievement was a result of alignment with Gartner’s criteria, assigning ClickSoftware with a leading rating that reflects the completeness of its vision to optimize the field service experience and the ability to execute on that vision.

In July, ClickSoftware announced updates to its Field Service Edge platform, a cloud-based, mobile workforce management platform originally introduced in 2016. Enhancements include:

  • capacity planning to streamline planning and operational business processes such as scheduling and demand forecasting
  • territory optimization to assign working areas to specific field resources
  • predictive task duration to increase accuracy of field work duration
  • product documentation to increase transparency around open issues.

These improvements have led to a significant migration of customers to ClickSoftware’s cloud offering from its on-premise platform.

ClickSoftware has continued to grow in the field service market, signalled by a new global reseller agreement with SAP, which will resell Field Service Edge as the SAP® Scheduling and Resource Management application by ClickSoftware. The solution enables real-time, automated, context-based recommendations for service planning, scheduling, execution and analysis to support intelligent decision making.

*Gartner, Magic Quadrant for Field Service ManagementJim RobinsonMichael MaozJason Wong27 September 2017

About ClickSoftware

ClickSoftware is a leading provider of field service management software. ClickSoftware enables customers with intelligent, automated decision making delivered in real time. The cloud-based Click Field Service Edge platform is a cutting-edge solution for optimizing the scheduling and management of a mobile workforce and mission-critical service operations.

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SOURCE ClickSoftware