ClickSoftware is a leader in field service management solutions. We offer thought leadership into field service management related topics including customer experience, employee engagement, vertical-specific challenges, and emerging technology, such as artificial intelligence, machine learning, and the Internet of Things.

We’re here to help our customers develop better business processes and ensure successful service delivery. Our goal is to help our customers increase service efficiency, maximize customer lifetime value, and mitigate risk by offering best-in-class field service management software solutions.

Below, check out our roundup of our most recent media coverage, expert commentary, bylines, and press releases.

Press Releases

2018

Mitie Awards Scheduling Solutions Contract to Peacock Engineering and ClickSoftware

ClickSoftware Expands its Leadership in the Communications Industry with Customer Wins and Product Enhancements

Lattelecom Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization

ClickSoftware to Discuss Customer Effort KPIs at Customer Experience Management in Telecoms Americas

ClickSoftware Announces Recent Customer Wins, Product Updates and Industry Accolades

ClickSoftware To Discuss the Benefits of Predictive Field Service for Utilities at Asian Utility Week

ClickSoftware Demonstrates Increased Efficiency Through Field Service Management Capabilities at World Gas Conference

Diabsolut FSM Signs New Reseller Agreement with ClickSoftware

ClickSoftware to Discuss Maximizing Field Service Efficiency at SAPPHIRE NOW

ClickSoftware Highlights Benefits of Predictive Field Service and Change Management at Field Service Forum 2018

ClickSoftware Explores Service Delivery and Field Service in South Africa at Mastering SAP Conference

ClickSoftware Boosts Productivity and Customer Experience with Enhanced Scheduling Capabilities

ClickSoftware Kicks Off 2018 with Product Updates, Industry Recognition and New CEO

ClickSoftware to Discuss Predictive Field Service, Service Chain at Field Service USA 2018

Jim McGonagle, SVP of Global Alliances and Channels at ClickSoftware, Recognized as 2018 CRN® Channel Chief

Mobile World Congress 2018 II Cision Roundup

ClickSoftware to Join SAP at Mobile World Congress to Demo New Predictive Field Service Capabilities

ClickSoftware’s StreetSmart Solution Receives Customer Value Leadership Award

ClickSoftware Names Mark Cattini as Next CEO

ClickSoftware Enables Predictive Field Service, Increases Intelligence of Cloud-Based Field Service Management

SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization

2017

ClickSoftware Boosts Efficiency, Prioritizes Customer Experience Across Field Service Management

ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management For Sixth Consecutive Year

ClickSoftware Announces Global Reseller Agreement with SAP, Providing Cloud-Based Field Service Management

ClickSoftware CEO features in ‘Top 20 Field Service Industry Influencers’

2016

ClickSoftware Selected by Star Gas Partners to Power Its Cloud-based Mobile Workforce Optimization

Kal Tire Rolls With ClickSoftware To Provide Cloud-Based Mobile Workforce Optimization

O2E Brands, A Home Service Franchise Leader, Selects ClickSoftware For Cloud-Based Mobile Workforce Management

ClickSoftware Offers New "Edge" to Power Field Service Management with Cloud-Based Solution

ClickSoftware Selected as a 2016 Hot Vendor in IoT by Aragon Research

ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions

Frost & Sullivan Names ClickSoftware Company of Year in Mobile Workforce Management

ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for the 5th Time

Consumer Demand Drives Field Service Suppliers to "Uberize" Operations or Risk Losing Customer


Click in the Media

Q4 2018

Show Patients You Care And They'll Show You Gratitude (Health IT Outcomes)

AI Is Revolutionizing Field Service Management (TechX365)

Give Customers Something To Be Thankful For – Engaged And Connected Service (Field Technologies Online)

ClickSoftware Expands Its Leadership In The Communications Industry With Customer Wins And Product Enhancements (Field Technologies Online)

Why Customer Effort Is A Key KPI (MyCustomer)

How To Shape Your Customer Experience Vision (Small Business UK)

Operationalise The Future: 3 Keys To Getting Value From Your Tech Investment (Field Service News) 

Managing Digital Disruption in Manufacturing Processes (Manufacturing & Logistics IT)

The Future of AI In The Service Industry (IT Pro Portal)

How Low Can You Go? Three ways Telecoms Companies Can Improve Their Customer Effort Score (Telecom Ramblings)

Strategic Partnerships and Customer Wins Drive Growth; Real-Time Intelligence Drives Value (Field Service News)

Your AI Questions Answered: An AI-Related Q&A With Paul Whitelam (Digitalisation World)

Q3 2018

Customer Effort Score: Three Ways to Address the Rising KPI (Field Service News)

Startup Wrestles With GE, Oracle And Microsoft In $25B Service Dispatch Market (Forbes)

Making Change Stick: Secrets for Managing Tech-driven Change (Digitalisation World)

Seven Steps To Simplify Tech-Driven Change Management (Total Business)

Transformations in Home Healthcare are Boosting Outcomes and Patient Experiences (Accountable Care Journal)

Managing Technological Change Without any Supply Chain Disruption (Supply Chain Times)

Why Successful ‘Patient-Centered Care’ Programs Depend on Technology (Becker's Hospital Review)

Make Technology-Driven Change Stick (InformationWeek)

Using AI to Enhance Field Service Management and Optimise Business Performance (ITProPortal)

 7 Secrets for Managing Tech-Driven Change (MarketingTech)

Making change stick: secrets for managing tech-driven change (Small Business UK)

Q2 2018

How AI Can Improve Manufacturing Workflow (Manufacturing.net)

Before and After Natural Disasters, Predictive Analytics Increases Field Service Efficiency (Energy Digital)

How AI in Field Service Management Can Steamline Your Business (Capterra Blog)

Field Service Scheduling and Management Solutions (Contractor Magazine)

Three Change Management Projects Field Service Leaders Must Get Right (Field Service News)

3 Reasons Not To Skip Field Service Forecasting And Planning (Field Technologies Online)

Q1 2018

AI In Field Service: Then And Now (Field Technologies Online)

ClickSoftware: Cost-Effective Field Service Efficiency (APAC CIO Outlook, pg. 21)

Are You Ready to Meet Customer Expectations in 2018? (Field Service News)

Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand (MarTechExec)

Optimized Communications - Field Service Management (Software Magazine)

Mobile Workforce Management Offers Predictive Field Service (T&D World)

Boston Tech Watch: Immelt, VirZoom, Salsify, ClickSoftware & More (XConomy)

Former Autotask CEO Mark Cattini Leads ClickSoftware (ChannelE2E)

Using the IoT as a Crystal Ball (RFID Journal)

What is service chain optimisation? (Field Service News)

ClickSoftware: Empower Business Agility and Strategic Decision-making (CIO Applications)

Field Service, Innovation And A Look At 2018 (And Beyond) (Field Technologies Online)

MWC 2018 Will Bring ClickSoftware’s Mobile Solution App, at the SAP Booth (HR Technologist)

Q4 2017

Innovation in the Energy Industry and its Impact on Service (Energy Central)

Using the IoT as a Crystal Ball (IoT Journal)

People Buy From People: Five examples of how to bring the humanity back to marketing (MarketingSherpa)

Why Your Company Needs A Customer Experience Vision (Field Technologies Online)

FSN Think Tank Sessions: The importance of the field service engineer (part two) (Field Service News)

The Future of Field Service: Internet of Things (Field Service News)

The Augmented Reality Revolution (Construction Today)

Tech of the future? AI driving biz value today (Smart Industry)

IoT in 2017: Who's using data and analytics and AI accurately?  (KNect365)

FSN Think Tank Sessions: The Importance of the Field Service Engineer (Field Service News)

Closing windows: How field service providers can reduce lengthy timeslots (FleetNews)

Telcos Are Sitting on Data Gold Mines: It’s Time They Gild Customer Experience (insideBIGDATA)

What do current UK water challenges mean for field service? (Information Age)

Q3 2017

How technology is transforming home healthcare (Information Age)

The Future of AI for Marketing (MarTechExec)

Improving Customer Satisfaction in the Utilities Industry (Energy Central)

Man and machine: the future of service (Information Age)

The Four Pillars of Field Service Engagement (Field Technologies Online)

The Future of Service Delivery: How IoT and AI Optimize the Customer Experience (RFID Journal)

The art of the possible in personalised service (Directors' Club Newswire)

5 Ways a Mobile Workforce App Can Streamline Your Construction Business (Construction Business Owner)

Four Characteristics of a Customer-Centric Marketing Operations Organization (MarTech Advisor)

The Internet of Buildings: Connectivity, Data Collection and Monitoring (Electrical Contractor)

Is customer service the telecoms industry's biggest threat? (VanillaPlus)

Reconsidering Customer Retention (ANA Magazine)

4 Reasons CMOs Are Top Candidates for CEO Succession (American Marketing Association)

The Intersection of Technology and Customer Experience in the Field: Getting It Right (CIOReview)

Four Characteristics of a Customer-Centric Marketing Operations Organization (MarTech Review)

Closing windows: How field service providers can reduce lengthy timeslots (Fleet News)

Why it’s service crunch time for capital equipment manufacturers (ITProPortal)

How 6 technology trends are changing the business (ITProPortal)

The Internet of Buildings: Connectivity, Data Collection and Monitoring (Electrical Contractor)

4 Reasons CMOs Are Top Candidates for CEO Succession (American Marketing Association)

5 Dispatch Software Providers That Are Transforming the Service Industry (TechCo)

Three Untapped Ways Wearables Could Improve Field Service (Field Service News)

Q2 2017

“Roads? Where we’re going we don’t need roads!” (Sussex Business Times)

The Evolution of Telco Cloud Services: Where it’s been and where it’s going (KNECT365)

AECOM launches £4.2 million driverless car trial (Internet of Business)

Working in Boston Tech: ClickSoftware (VentureFizz)

Hidden Figures and Automation Anxiety (CustomerThink)

Ask the Thought Leaders: What’s the Future of Smart Home Technology? (The Future of Everything)

How IoT and Self-Driving Cars Will Shape Customer Experience (IoT Innovaton)

IMI TechTalk: Smart Homes and Automation (KNFX 1100 AM Phoenix)

The Intersection of Technology and Customer Experience in the Field: Getting it Right (Marketing Tech Outlook)

Delivering the Best Service from Today’s Blended Workforce (BDaily)

Delivering the Best Service from Today’s Blended Workforce (Practice Business)

Fisher & Paykel looks to AI for customer experience (ZDNet)

What should we expect from modern FSM solutions? (And how do we choose one?) (Field Service News)

Artificial Intelligence is a CMO’s Best Friend (MediaPost)

Being Future Ready With IoT-Powered Field Service Management (Field Technologies Online)

Exciting Career Opportunities with a Market Leader. Meet ClickSoftware CEO, Tom Heiser (JobsinPods)

Ask The Thought Leaders: What’s the Future of Smart Home Technology? (Huffington Post)

IoT and Its Impact on Field Service (IoT Evolution)

How the IoT is the answer to all your service prayers (Advanced Manufacturing)

The Impact of Changing Consumer Expectations on Manufacturing (Manufacturing Business Technology)

Building A Big Data Bridge To Customer Satisfaction (MediaPost)

Generation Tech: How Employers Can Motivate the Younger Workforce (Techx365)

5 Ways a Mobile Workforce App Can Streamline Your Construction Business (Construction Business Owner)

Q1 2017

SPP Pumps uses field service software to increase efficiency (SearchContentManagement)

Why Bosses Can Track Their Employees 24/7 (The Atlantic)

Why Bosses Can Track Their Employees 24/7 (The Huffington Post)

10 Predictions From Industry Insiders (The Future of Everything)

The Coffee Shop Worker: How IoT Lets You Work Better From Anywhere (GearBrain)

Up To Speed (Transportation & Logistics International)

Will in-car AI Systems like Amazon’s Alexa Revolutionize Motoring? (Internet of Business)

How Will Autonomous Vehicles Drive Customer Experience? (IoT Now)

How Will Autonomous Vehicles Drive Customer Experience? (IoT Global Network)

Analytics and Machine Learning: Catalysts of Change in the Marketing Arena (Marketing Tech Insights)

Virtual and Augmented Reality “Check”- The Intersection of Field Service and Innovation (Field Technologies Online)

Mobilizing Manufacturing Industry Field Services For Better Customer Outcomes (Real Business)

What Impact Will Technology Have on the Aging Workforce? (Information Age)

Why Your Appliance Repairman May Finally Be on Time (Fortune)

Four Ways Self-Driving Cars Will Improve Customer Service (Forbes)

Tried and Tested: 24 Construction Apps at Work on the Job Site (ConstructionDIVE)

Software Update (Industrial Supply)

#fsn20- The 20 Most Influential People in Field Service: 2017 Edition (Field Service News)

Self-Driving Vehicles Will Impact Service, Logistics Industries (Field Technologies Online)

Vivint Smart Home Solves the Field Communication Conundrum (Field Technologies Online)

Avoiding Disasters with Field Service Management Solutions (Industrial Maintenance & Plant Operation)

The Future of Service delivery: How IoT and AI Optimize the Customer Experience (IoT Journal)

How IoT is set to transform the world of field service (Digitalisation World)

Smart Meter Deadline: Don’t let it pass you by (Utility Week)

Q4 2016

How Consumer Tech Trends are Driving AR in the Enterprise (TechZone360)

Dreamforce16 – ClickSoftware CEO on Salesforce, Field Service and SaaS (Diginomica)

Augmented Reality Takes on the “Real World” (VR Today Magazine)

Augmented Reality and the New Field Service Engineer (Commercial Fleet)

How Technology is Disrupting the Field Service Customer Journey (CustomerThink)

Market View: Working Time Wake-up Call (Utility Week)

Customer Service Must Go Mobile to Meet Service Expectations in the Uber Era (Information Age)

Consumer Demand Drives Field Service Suppliers to “Uberize” Operations or Risk Losing Customers (Customer Service Network

Consumer Demand Drives Field Service Suppliers to “Uberize” Operations or Risk Losing Customers (Engage Customer)

Four Tips: Increasing Productivity for the Next Generation Capital Equipment Technician (Industrial Maintenance & Plant Operation)

Study Shows Gap Between Customer, FSO Expectations (Field Technologies Online)

Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap (CMSWire)

How the Internet of Things is Set to Transform Field Service (RealBusiness)

76 Mobile Predictions for 2017: 76 Marketing Influencers Reveal their Winning Strategies (Tune)

Q3 2016

4 Construction Technology Innovations Enhancing Productivity in the Field (Construction Drive)

ClickSoftware Selected as a 2016 Hot Vendor in IoT by Aragon Research (Field Service News)

How Live Video is Transforming On-Site Maintenance (Panasonic Solutions for Business)

There’s a Cost to Everything! Even When You Treat Customers Poorly (CustomerThink)

ServiceBench Partners with ClickSoftware (DestinationCRM)

The New Customer Service Standard: From Fast Food to Fine Dining (SmartCustomerService.com)

5 Ways Pokémon GO is Driving Augmented Reality in the Enterprise (IT Business Edge)

ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions (Field Technologies Online)

Great Visibility (Construction Today)

Q2 2016

Why The Internet of Things Must Begin With an Internet of People (TWICE Magazine)

O2E Brands, A Home Services Franchise Leader, Selects ClickSoftware For Cloud-Based Mobile Workforce Management (Field Technologies Online)

Mobility and the Cloud: The Next Technology Frontiers of Field Service Management (Enterprise Apps Tech)

5 Business Operations Transformed by Wearables (IT Business Edge)

ClickSoftware Launches Click Field Service Edge (Destination CRM)

ClickSoftware Announce Launch of Artificial Intelligence Based Field Service Tool (Field Service News)

ClickSoftware Creates New Field Service Management with Cloud-Based Solution (Enterprise Mobility Exchange)

ClickSoftware Offers New “Edge” to Power Field Service Management with Cloud-Based Solution (TMCnet.com)

Field Service Management Gets the ClickSoftware “Edge” (TechSeen)

Salesforce Targets CSPs With New Cloud Framework (Light Reading)

Salesforce to Enter Communications and Media Spaces with Framework (B2B News Network)

ClickSoftware to Orchestrate Field Service Management with “Edge” (CIO Review)

Workforce management (WFM) software industry from 2016 to 2021 market trends and demands research set to grow according to forecasts (WhaTech)

ClickSoftware Experts Release New Book (Field Service News)

Banging the Drum: Editorial Leader – Field Service News Issue 12 Book (Field Service News)

The Next Frontier of Field Service Management – Part Three (Field Service News)

Overcome Scheduling Changes to Increase Revenue (Field Technologies Online)

This startup just got $6 million to analyze linguistic cues during sales calls (Geektime)

SGS Automotive Overhauls Field Service After Earlier Backfires (Diginomica)