Utilities

Field Service Solutions for Utilities

Top Electric, Gas and Water utilities around the globe use ClickSoftware for Mobile Workforce Management and Service Optimization.

ClickSoftware’s solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations group. The leading industry analysts such as Gartner and Info-Tech Worldwide recognize ClickSoftware’s ability to execute implementations at the largest Electric, Gas and Water utilities.

Benefits of ClickSoftware Solutions

  • Enhanced Regulatory Compliance: Higher authorized Return on Equity (ROE) and higher customer satisfaction scores (J. D. Power).
  • Reliability Center Solutions Lower costs and time of restoration per customer with increased reliability and safety compliance for natural gas and water utilities.
  • Lower Cost to Serve Customer service and operations optimization to reduce overall OpEx and CapEx cost for utilities' financial viability.
  • Environmental Compliance Reduce carbon footprint and GHG emissions for utilities mitigating the cost of penalties related to EPA standards.
  • Smart Metering Deployment Optimization Best practice approach for Smart Meter Implementations, reducing overall cost of deployment, enhanced customer engagement and risk mitigation.
  • Grid OT/IT-Storm Management Maximize resources (internal, contractors, and mutual aid) for restoration purposes at the lowest cost and in the shortest estimated restoration times (ERT), as safely as possible thereby improving the customer experience and mitigating regulatory penalties.

Case Study

National Grid Delivers the Right People to the Right Jobs

National Grid is one of the main transporters of gas in the United Kingdom. On peak days, they manage as many as 400 jobs per hour, and they deal with about a million emergency calls every year. With this many jobs, even a few minutes of delay can add up and leave many customers unhappy.

Solution Optimization Center Manager Peter Graham explains how National Grid improved scheduling and dispatch with AI-driven automatic scheduling. And he explains how National Grid was able to reduce operating costs, drive efficiency, and maintain improved customer satisfaction with a mobile workforce management solution. Learn more in the video below.

 

Field Service Edge Solutions

Differentiate customer experience by automating mobile workforce management.

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Utilities in the Cloud: A Realistic Approach

Cloud computing continues to grow in popularity in businesses of all kinds. But the utilities industry has been reluctant to adopt cloud computing capabilities. Download this paper to learn about six core cloud computing benefits for utilities.