ClickSoftware’s solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations group. The leading industry analysts such as Gartner and Info-Tech Worldwide recognize ClickSoftware’s ability to execute implementations at the largest Electric, Gas and Water utilities.
National Grid is one of the main transporters of gas in the United Kingdom. On peak days, they manage as many as 400 jobs per hour, and they deal with about a million emergency calls every year. With this many jobs, even a few minutes of delay can add up and leave many customers unhappy.
Solution Optimization Center Manager Peter Graham explains how National Grid improved scheduling and dispatch with AI-driven automatic scheduling. And he explains how National Grid was able to reduce operating costs, drive efficiency, and maintain improved customer satisfaction with a mobile workforce management solution. Learn more in the video below.
Cloud computing continues to grow in popularity in businesses of all kinds. But the utilities industry has been reluctant to adopt cloud computing capabilities. Download this paper to learn about six core cloud computing benefits for utilities.
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