Service leaders do more jobs per day, more projects per week and more bottom-line profit each month. Parallel to increasing productivity, home service companies enhance the customer experience by providing reliable and shortened appointment windows, convenient auto-notifications with updated ETAs and built in safety features like technicians’ pictures ahead of arrival.
ClickSoftware’s solutions for Home Services maximize the capacity of the field workforce and weigh the urgency of the customer’s needs with cost to increase company margins. Incoming streams of repair work are blended with planned service jobs to enable in-day optimization, with drip-feed dispatch and real-time responses to field updates and new customer calls.
Vivint creates smart home solutions, such as home security, energy management, and home automation. In other words, they create homes with connected “smart” appliances that can be controlled remotely or automatically. As more consumers rely on smart devices such as thermostats or security systems, the more important it is that they work. Otherwise, it disrupts their daily life.
Field Service Technology Manager Erik Mikkelsen explains how Vivint uses a mobile workforce management solution to create an efficient field service business model. His team uses AI-driven schedule optimization to assist with dispatch, reduce customer no-shows, and drive customer experience. He also looks forward to implementing solutions for customer engagement. Learn more in the video below.
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